Ross A. Drennan, MBA, PMP, ITIL

Home Phone: 719-***-****

ac69pb@r.postjobfree.com

Cell Phone: 719-***-****

https://www.linkedin.com/in/rossdrennan

Highly skilled technical project, program and product manager with deep operational, strategic and leadership experience. Extensive capabilities in process design/re-design, enterprise wide (global) system implementations / upgrades, program management, human capital selection, leadership and mentoring, vendor selection (RFI/RFP), business analysis, cost/budgeting, and product development leadership from concept to release.

MBA – Technology Management

Strategic Technology Planning

Project and Staff Leadership

Financial Analysis/Management

Workflow/Process Engineering

Change Management (ITIL/SDLC)

Vender Selection and Performance Management

Product/Portfolio Management

EDUCATION & CERTIFICATIONS

Master of Business Administration with an emphasis in Technology Management, University of Phoenix

Bachelor of Arts in Communications, University of Central Arkansas

Certified Project Management Professional (PMP) (Member Project Management Institute since 2002)

Multiple Intermediate Certifications in ITIL

Certified ISO 20000 Consultant

Cloud, AWS, Remote Servers, Custom and OTS APIs, and SaaS Coursework

PROFESSIONAL EXPERIENCE

IDdigital – Monument, CO (Remote) - Technical Operations Director May 2016 – Sep 2018

Responsible for strategic and operational technical leadership of an online marketing and digital presence agency.

Matrixed responsibility for definitive alignment of business and technology for both IDdigital and its clients.

Led the organization in process improvements, including adopting Agile methods and the creation and mapping of client initiatives, resulting in the reduction of website build time from 10 months to 2 months, application development time from 12 months to 3 months and the on-time and on-budget delivery of 200+ projects.

Led a team of product designers, UI/UX designers, developers and PMs in the creation of numerous complex web sites, applications, and features for 150+ clients across 20 industries with a combined revenue of over $800k.

Led the implementation of project management and IT operations standards for the entire organization (including project management, incident response, problem identification, and scheduled change/update/upgrade management) to ensure quality outcomes to both internal and external clients.

Optimization of organizational performance through the direct selection, leadership, and relationship management of 20+ vendors.

Western Union - Englewood, CO - Sr. Project and Process Manager Aug 2011 – Mar 2016

Responsible for enterprise/global project, program, and process management. Select initiatives include:

Search, selection, implementation, and support of a new PPM system to optimize the outcomes for the organization resulting in a cost reduction of $500k in license fees over 3 years.

Creation of a configuration and capacity management plan of core client facing systems to standardize the allocation of human and technical capital to the organization.

Development and implementation of enterprise wide IT Governance system.

Standardization and compliance of an IT Governance structure to better align the organization with client initiatives.

Re-engineered and implemented new PPM processes organization wide as well as metrics and reporting capability aiding senior leadership with critical decision-making.

Direct leadership of 115 critical PPM technical process changes.

Booz Allen Hamilton - Colorado Springs, CO – Sr. Consultant Dec 2010 – Aug 2011

Department of Defense consultant for the development and implementation of ITIL v3 and ISO 20000 best practices.

Consulted DoD senior leadership to quantify business/technical alignment of project efforts.

Organization’s consulting representative for negotiating its Microsoft Enterprise Agreement resulting in a cost savings of $17.9 million.

Developed an ITIL based ISO compliant Software Asset Management program (including the centralization of software licensing) resulting in an organizational dashboard of owned licenses and total cost of ownership.

Created and managed the organization’s Change, Release and Configuration Management system resulting in a defect reduction rate from 30 percent to 2 percent.

The TriZetto Group - Greenwood Village, CO - Sr. Manager, PMO Jun 2008 – Oct 2010

Project leadership of client system implementations and upgrades (hardware and hosted solutions).

Led all aspects of building and managing an enterprise Project Management Office (PMO) including strategic visioning, process creation, technology/vendor alignment and selection, client support alignment, and staffing allocation/selection.

Direct project leadership for 90+ projects with an aggregate budget of $1.2B.

Consulted with TriZetto senior leadership and PMO governance board on state and federal technical mandates for client security and compliance systems.

Designed and implemented an organization wide PMO performance metric and reporting capability providing both the client and internal leaders with real-time project quality information.

University of Phoenix- Online – Adjunct Faculty Feb 2007 – Jan 2018

Taught under-graduate and graduate level students in Project Management, Operations Management, Strategic Alignment and Implementation, Quality Management, Health Care Informatics and Systems Life Cycle Management.

Catholic Health Initiatives- Denver, CO - Sr. Project Manager Nov 2003 – May 2008

Technical project manager for IT projects with wide breadth of technical, geographic, cost and complexity. Select projects include:

Consultation and project lead for enterprise wide re-engineering of project management efforts resulting in the adoption of an enterprise PMO with new project and program management processes.

Development of the national IT strategic roadmap and key investment priorities.

Capability Maturity Model Integrated (CMMI) assessments to determine current service management maturity levels resulting in an ITSM roadmap and action plan for improvement.

Led the innovation analysis team to identify new enterprise technology strategies resulting in core infrastructure changes improving stability of systems and security of data.

Organization wide ITIL best practice solutions development and implementation resulting in improved Incident, Problem, Change and Release management processes.

Centura Health- Denver, CO - Project Manager/Enterprise Desktop Manager Jul 1997 – Nov 2003

Lead project manager for a 14-hospital system responsible for enterprise wide implementations impacting both IT and business workflows. Select projects include:

Consulted senior IT leadership team on identification of new technologies to improve clinical workflow, IT standardization, and the development of a centralized PMO that would improve the outcome of future projects.

Project leader for the successful implementation of ITIL change management methodologies across the enterprise.

Project lead for the standardization of organization wide IT customer support operating procedures resulting in a 35% decrease in response time, a 25% reduction in resolution time and clear measurement of KPIs.

Conceptualized and facilitated the implementation of centralized IT services model resulting in the ability to support greater geographic coverage with limited IT resources.

IT leadership of 43 IT professionals that provided Tier 1-3 technical support, problem resolution, project management, application development/testing, and remote customer support.

United States Army- Various Locations Apr 1988 – Mar 2004

Officer in the US Army with 15 years in various roles from tactical, strategic planning, and leadership development including:

Senior Planner/Trainer – 91st Training Support Brigade

Director of Human Resources – 64th Forward Support Battalion

Clinic Administrator – 64th Forward Support Battalion

Director of Operations – Evans Army Community Hospital

Communications Specialist – Various Units

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