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Customer Service Manager

Location:
Quakertown, PA
Salary:
40,000
Posted:
October 03, 2018

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Resume:

Wendy L. McBrien

**** ********** ****

Quakertown, PA 18951

215-***-****

ac69om@r.postjobfree.com

Objective: To use my past employment experiences and education to learn and develop the best approach to any new employment opportunity in the Accounting field. In my position at Nyce Printing I took on most of the responsibilities of the CFO when he left the company.

Education: Lansdale School of Business

Lansdale, PA

Associates Degree Accounting

Received Dean’s List. Graduated with a 3.86 GPA Magna Cum Lauda

Computer Skills:

Excel, Word, QuickBooks, PowerPoint, Access, Microsoft Office, MAS Sage 100 and various other programs.

Employment History:

Accounts Payable Specialist

November 2017 – Present

Pypes Exhaust/Max Performance

Clemens Road, Hatfield, PA 18944

Enter all Payables into MAS Sage 100 system

Print and mail checks

Enter Receivables when needed

Various other duties as needed

Assistant Teacher

September 2015 – January 2017

Just Children

Route 313, Souderton, PA 18964

Worked in a variety of classrooms with different ages of children. I could go into any age of children and fit in with the teachers and children.

I helped the kindergarten children with their homework.

Worked in the infant room and was the person that could get a couple of the babies to take their bottles for the first time.

I could make the mothers feel comfortable leaving their infants to go to work.

Assistant Manager

July 2013 – August 2015

Dunkin Donuts

Route 313, Perkasie, PA 18944

Worked in the front end at the cash register, making coffee, making the sandwiches, also worked third shift making the donuts, bagels, muffins, and other items we sold.

I helped the manager with all aspects of the business that she could finally feel comfortable taking vacation after she hired me.

Ordered the supplies, checked the deliveries to make sure we received everything correctly.

Organized the supplies to make sure things were easily accessible.

Waitress, Cook

February 2013 – May 2015

Perkasie Owl’s Club

Perkasie, PA

Short order cook and waitressed

Customer Service, Office Help

October 2001- December 2003

Goods Furniture

Rte. 309, Hatfield, PA 19440

Worked in the customer service area, taking payments, answering phones, scheduling deliveries, helping the sales staff with problems and finding pieces to fill their orders.

Entered customer’s information into the computer to see if they were eligible to receive financing.

Worked with the sales people by checking to see if the items their customers ordered were available for shipment. If they didn’t have all the pieces ordered I would check with other orders and see if we could borrow it from another order to fill theirs. I saved a lot of sales for the company.

Office Administrator/Accounting

October 1994 - July 2001

Nyce Printing, Inc.

Rte. 63, Vernfield, PA

Answered phones

Spoke with customers regarding their orders

Worked with the owner of the company in all facets of the Accounting department

Petty cash

Account receivable

Accounts payable

Invoicing

Printed checks

Credit applications

Month end journal entries and reports

End of year reports and 1099.

Process Engineering Asst./Quality Control Secretary

April 1987- September 1994

Pennfield Precision, Inc.

Keystone Drive, Sellersville, PA

Entered data into the computer for the Engineers for Process Engineering Sheets

Entered Programs

Control sheets for jobs running in the shop, made updates to control sheets and blueprints

Took care of all updates to the Quality Control Documents and Books

Made sure all jobs had the correct MIL, ANSI and ASTM spec sheets to go with the job

Filing and typing as needed.

Supervisor

1981-1994

Pennsylvania Data Entry

Souderton, PA

Trained new employees

Entered information into the computer

Transmitted information for customers

Wrote programs for new jobs using an IBM card punch machine



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