Barbara Nguyen

**** ******** **, **** *****, FL, 33463, Cell 561-***-****, ac69is@r.postjobfree.com

Skills:

Action oriented and results focused business professional with over 16 years of experience in supply chain solutions, Business Analyst and Project Management. Expertise encompasses: Software upgrades and implementations, project management, supply chain management, team building, problem solving, user training/support, troubleshooting, sales, and excellent customer relation skills. Extensive experience in all facets of project development from initial feasibility analysis and conceptual design through implementation, testing, enhancement, upgrading, end user training, and documentation. Excellent organizational, documentation, leadership, communication and analytical skills.

Experience:

December 2016-August 2017 Signature Consultants Ft. Lauderdale, FL

Business Applications Manager

Managed Back Office Applications – Paycom, Microsoft Dynamics GP, 1Staff Back Office, Web Time, Concur

Created RFP for Microsoft Dynamics GP Upgrade and created the Vendor Selection Process

Member of the IT Leadership Team

Managed implementation of strategic projects by managing the five project management process groups – initiate, plan, execute, control, and close.

Developed and managed project plans based on implementation scope information collected in the sales, contracting, and discovery process.

Scheduled, coordinated, managed standing calls/meetings with vendors and project team members to drive communication with stakeholders and IT Leadership team including status reporting.

Day to day Single Point of Contact for end users/stakeholders and Vendors.

Managed project priorities and requirements to ensure that the project was delivered on schedule, within scope, meeting quality expectations and within budget.

Resolved project problems and conflicts, escalating when necessary.

Developed and delivered appropriate communications solutions to ensure that impacted teams are informed as early as possible in the PM process.

Analyzed project outcomes and applied lessons learned from recent projects.

Delivered desired results to end users.

October 2014-July 2016 Office Depot Office Max Boca Raton, FL

Manager, Analytics & Reporting

Converted 693 Office Max Retail Stores over to Office Depot’s POS systems by ensuring all conversion tasks for each store was completed on time in order to make the Conversion Date.

Worked with internal departments to create Exception Reporting to identify problems within the Supply Chain Process which were a direct result from the Conversion Store Project.

Manually ran the North Large Order Reports for Office Max Converted Stores and for the South Office Depot Legacy stores to identify orders that had conversion issues and needed to be KILLED ASAP on a daily basis.

As a Super User, I created the process to have all Large Orders Killed in the system before the Warehouse received the orders to Pick.

Worked closely with Business Intelligence on integrating both North and South ERP systems.

Created processes with North Warehouse Employees to return millions of dollars’ worth of product that were taking up space and preventing new items from being accepted and sent to stores, improving Warehouse Turn Around Time to Stores.

Responsible for understanding the North Office Max ERP source systems and making the correct changes to the WMS for closer compatibility with the South Depot Legacy systems.

Created SQL Reports for other departments that had the most accurate data information by running my own SQL queries and incorporating it with the right data from the North ERP system.

Experience with creating reports from SQL SSIS, SSAS, SSRS, IBM COGNOS, SAP BUSINESS OBJECTS and linking the finished reports through to Microsoft Access, Excel, and PowerPivot for end users.

October 2010-January 2014 VendorNet, subsidiary of eBay Boynton Beach, FL

Account Manager

Responsible for eliciting, understanding, interpreting and representing business requirements for clients.

First Technical Account Manager to implement In Store Pick Up module with a client (Ace Hardware).

Responsible for understanding source systems and its compatibility with client systems.

Responsible for active involvement with Quality Assurance and Development teams in defining the requirements and test plan solutions for clients.

Delivered on-site and web based training to Tier 1 clients on functionality for appropriate software versions and platforms.

Provided telephone end user support, workflow process consulting, and web-based training and updated product documentation.

Worked with parent company, eBay Enterprises, on testing and resolutions towards all implementation/upgrade issues.

Resolved test and production website issues for client UAT testing and Go-Live implementation dates.

Worked closely with all partners when developing documentation and workflow for the implementation or upgrade of software.

Tracked software defects and managed the workflow of prioritizing, resolving and implementing fixes by working closely with the QA and Development Teams.

Coordinated and supported user acceptance test cycles.

Created ad hoc reporting for clients using Microsoft SQL Server.

Responsible for end-to-end testing of the functionality of software and resolved issues before and after implementation/upgrade.

January 2009-September 2010 Integra FX Delray Beach, FL

Data Systems Analyst/Sales

Translated requirements to development staff and assist with system design.

Created and maintained detailed test plans.

Tracked software defects and assisted in the development of staff in prioritizing, resolving and implementing fixes.

Coordinated and supported user acceptance test cycles.

2007-2009 The Wackenhut Corporation West Palm Beach, FL

CRM Business Analyst/Sales

System Administrator of the new Case Management System (CMS), Intercede (leading global provider of intelligent incident and allegation management solutions).

Managed the migration of clients from the Legacy systems over to the new Case Management System.

Successfully implemented new clients in the new system by working closely with each client to scope out all their functionality requirements and conveying them to the software developers.

Analyzed clients’ customized data setup from the Legacy system and reconfigured the data to conform to new requirements.

2005 – 2006 Gourmet Kitchens, INC Chicago, IL

Fresh Food Production Systems Engineer

Strategic Production Planning and Forecasting for Fresh Food Production.

Executed proven process engineering techniques, leading to improved quality, reduced costs, and ultimately exceeding current output.

Worked with cross-functional teams to define and document existing business processes.

Analyzed existing business processes and procedures for efficiency and effectiveness through the use of process modeling and simulation, data analysis, and process management tools.

Tested, analyzed, and integrated new automated manufacturing equipment to improve production output.

Responsible for Production Planning, Scheduling, Quality Assurance, Quality Control, and Inventory management

2004 – 2005 QUIXTAR (Internet subsidiary of Amway) ADA, MI

Finished Goods Planner/Forecaster/Buyer

Crossed trained both in Master Scheduling, Purchasing, Forecasting, and Fulfillment planning.

Responsible for the forecasting and purchasing of women’s shoes for catalog purchase.

Responsible for allocating and managing finished goods to ensure the availability of quality products at optimal cost and service level.

Identified, resolved and communicated issues on forecasts, delivery dates, backorders, inventory, and quality control.

JAN 2004 – AUG 2004 ABB Marine Ft. Lauderdale, FL Buyer/Sales

Managed accounts for top Cruise lines (Carnival, Royal Caribbean, Princess Cruises, Cunard, Holland America, and Norwegian Cruise Lines).

Established and maintained strong global relationships with external customers and suppliers.

Reviewed customer requisitions, obtained technical data from customers, sourced materials domestically and internationally.

Obtained and evaluated vendor quotes to determine most desirable suppliers in accordance with procurement policies.

Scheduled orders, expedited deliveries, coordinated freight, and maintained inventory levels.

2002 – 2003 MOULTRIE FEEDERS ALABASTER, AL

EDI Specialist/Sales

Interacted with Wal-Mart’s Inventory Replenishment and Merchandising departments to learn best practices in using their

Vendor Managed Inventory database for more accurate forecasting based on demand.

Managed inventory levels at all Wal-Mart locations throughout the United States.

Re-organized the Logistics procedures for Wal-Mart and significantly reduced the turnaround time increasing sales by 30%.

Developed new RMA (return merchandise authorization) processes for receiving back refunds for all incorrect charge backs, return authorizations, and shipping claims from Wal-Mart.

Maintained Electronic Data Interchange programs to promote business efficiency and cost-effectiveness for Purchasing, Logistics, and Accounting.

1999 – 2001 Nortel Networks Boca Raton, FL

Corporate Buyer

Conducted and oversaw all procurement operations of all Mechanical, and MRO (Maintenance, Repair, and Operations) materials. This included creating requisitions, purchase orders, price negotiation, receiving, and delivery verification.

Reviewed the MRP and accordingly placed purchase orders, rescheduled, or cancel orders based on product revisions.

Served on the Oracle Implementation team, which was responsible for migrating the Purchasing Data from the Legacy system over into the new Oracle MRP system.

Education

1996 – 1999 Western Michigan University Kalamazoo, MI

B.A., Major in Political Science and Minor in Computer Science. (COBOL, Assembly, Visual Basic, Fortran, C, C++)

Graduated Magna Cum Laude.

Advanced in Excel, Network+ Certified and A+ Certified

Tableau Training 2017

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