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Customer Service Manager

Location:
Benton, AR
Posted:
October 03, 2018

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Resume:

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Domonic Clark

*** ****** **, ******, ******** 72019

501-***-**** ac69ia@r.postjobfree.com

Energetic, bilingual team player with 12 years of work as a fast food manager, from dishwasher to one of the best manger in US Beef Corp restaurants. Enjoys interacting and working with others. Seeking a assistant management or a GM role are other. I'm passionate about my work and I think you guys are doing great things I will love to be apart of it I'm hard working, reliable, and dependable, team player I like sports football Basketball graudrated 2002 camden fairview high school 3.0. I have had the same job for 12 year READY to start a NEW CAREER

● Customer Satisfaction

● Team Leadership

● Issue resolution

● Budgeting

● Strong work ethic

● Friendly demeanor

● Positive Attitude

● Excellent communication skills

Training and development Teambuilding

&Training

● Staff training and development

● ServSafe Certification

ASSISTANT MANAGER 02/2006 to Current

US Beef Corporation (arby's) - Benton, AR

● Managed multiple priorities in a fast-paced environment.

● Handled scheduling duties to ensure that the restaurant was properly staffed at all times.

● Supervised and directed shipment and also do truck orders.

● Built relationships with customers to increase likelihood of repeat business.

● Responded to customer concerns with friendly and knowledgeable service. Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

● Monitored security and handled incidents in a calm and professional manner.

● Strong leader of customer support staff.

● Cross-trained and backed up other customer service managers.

● Investigated and resolved customer inquiries and complaints in an empathetic manner.

● Managed work flow to exceed quality service goals.

● Trained staff on operating procedures and company services. Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.

Demonstrated integrity and honesty while interacting with guests, team members and managers.

● Performed all position responsibilities accurately and in a timely manner.

● Greeted customers and provided excellent customer service.

● Reported to all shifts wearing a neat, clean and unwrinkled uniform. EDUCATION

Camden Fairview High School - Camden, AR High School Diploma 2002

● Graduated with 3.0 GPA

Coursework in math, science and social studies invoicing Accounting Time Management Statistics

Continuing education in Cass Job Corp Business office technology received Certificate studied( promotional strategy, business ethics marketing and sales)



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