Customer Service Administrative Assistant

MELISSA J. GREENE-BROWN

** ******** *****

Plainfield, NJ 07063

908-***-****

ac69gk@r.postjobfree.com

SUMMARY OF QUALIFICATIONS: Motivated and goal oriented Customer Service professional with over 10 years of experience working in an office environment. Possesses excellent organizational and interpersonal skills. A strong independent worker, who pays close attention to details, requires minimal supervision and is a solid team performer. Able to multi-task, meet tight deadlines, and consistently works to add efficiencies to daily processes. Proficient in utilizing Microsoft Office, Word, Excel, PowerPoint, Access, Outlook and Integrated Accounting.

PROFESSIONAL EXPERIENCE

IBMWT Ministries, Pittsburg, PA 2016 – Present

TELEPHONE MODERATOR/Volunteer

Provides personal and spiritual counseling support daily for up to 100 callers nationally

Answers questions pertaining to personal challenges

Encourages and empowers callers to make knowledgeable decisions

Ensures confidentiality of information at all times

LabCorp, Cranford, NJ 2001 – 2014

DATA ENTRY CLERK/HEALTH CARE BILLING SPECIALIST

Maintained electronic health record and billing information in compliance with Federal HIPAA regulations

Entered lab results, medical requisition data into Access database

Processed patient personal information, preparing data for billing department

Distributed medical orders to department employees

Verified patient names, entered demographics and insurance information

Entered diagnosis codes according to processing standards

Ensured accuracy of insurance company billing information

Office Team Staffing Services, Woodbridge, NJ 2000

REAL ESTATE ADMINISTRATIVE ASSISTANT

Supported two Vice-Presidents and 25+ associates a in Commercial Real Estate office

Edited leasing documents and maintained office files

Managed incoming and outgoing correspondence and emails

Handled telephone calls, forwarding to appropriate parties, taking messages an needed

Produced PowerPoint presentations in support of external customer meetings

Managed daily calendars, schedules and travel itineraries

EDUCATION

American Institute, Somerset, NJ- Business Administration

Ashford University, Online – Business Administration Major

Union County College, Edison, NJ – Professional Office Skills Certificate

North Plainfield Adult School, North Plainfield, NJ – diploma

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