Kelli Love

*** *** *** ******* *** *Q Opelika, Alabama 334-***-**** ac69fk@r.postjobfree.com

EDUCATION

University of phoenix

Bachelor of Science in Criminal Justice Administration with a concentration in Human Resources

2017

Southern Union Community College Opelika, AL July 2009 transferred to UOP

Concentration in Criminal Justice

EXPERIENCE

Aflac Columbus, GA

Claims specialist

February 2017- present

Process claims that may be complex and/or sensitive.

Analyze bills and supporting medical documentation to determine nature and validity of claims.

Compile and prepare written responses to customers in final form.

Anthem Blue Cross Blue Shield Columbus, GA

Customer Care Consultant/ Vendor return team Escalation department June 2013-2017

Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.

Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.

Researches and analyzes data to address operational challenges and customer service issues.

Afni Inc. /Verizon Wireless Opelika, AL

Customer Care Consultant

June 2009- Feb 2013

Communicates with customers in chat room environment regarding plans and features offered and answer all questions and concerns regarding billing.

Analyze Customer accounts and make recommendations that will minimize customers cost.

Effectively handle multiple customers’ problems and provide a solution that will build positive relationships with customers.

VZW.COM

Consultant

Dec 2008 – Sept 2009

Educated customers over the phone about their bill to bring clarity and understanding of charges.

Multitasked daily by communicating with customers over the phone and placing notes on accounts.

Effectively navigated and educated customers over the phone, about the online site.

Waffle House Auburn, AL

Waitress

March 2010 – Jan 2012

Communicated with Patrons in the restaurant and took orders for food and beverages.

Provided Patrons with outstanding service and took complaints and resolved them to make sure customers are happy.

Collaborated with team members and made sure prep error was cleaned daily and ensured that eating area was cleaned.

Anderson Merchandiser’s Denton, TX

Merchandiser August 2005- May 2006

Stock and sort product for packaging or filling machine operation, and replenish packaging supplies, such as wrapping paper, plastic sheet, boxes, cartons, glue, ink, or labels.

Inspect and remove defective products and packaging material.

Monitor the production line, watching for problems such as pile-ups, jams, or glue that isn't sticking properly.

Stack finished packaged items, or wraps protective material around each item and packs the items in cartons or containers.

Attach identification labels to finished packaged items, or cut stencils and stencil information on containers, such as lot numbers or shipping destinations.

KEY SKILLS

Technical Skills

Proficient in Microsoft Office. (Access, Excel, Powerpoint, Outlook, and Word.)

Working knowledge of eRP (e Resource Planner)

Personal Skills

Excellent Work Ethic.

Great Communication skills both Orally, and Written

Achieves results independently and with teams.

Accustomed to long hours in pursuit of Company Goals

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