ARIE YUWONO

C U R R I C U L U M V I T A E

Arie Yuwono Page 1 27/12/2017

Address Jalan Taman Buaran Indah 1 Block H no. 6

Duren Sawit

Jakarta Timur 13470

Indonesia

Telephone +62-21-862****

Phone +62-818-**-******

E-mail ac69ef@r.postjobfree.com

Date of Birth 28 October 1982

Nationality Indonesia

Qualifications Trisakti Degree Electrical Telecommunication Engineering February 2005 Summary Oracle, E-Commerce, Lithium Social Web, Lithium Community, SSO, Self Service, Salesforce, Radian6, Zendesk, Jira, Telenor Connect ID, Telenor Digital, CRM, http://community.digi.com.my/ E-Commerce Dashboard Project, Self Sevice Dashboard Project, PHP, HTML, Javascript

ARIE YUWONO

C U R R I C U L U M V I T A E

Arie Yuwono Page 2 27/12/2017

Key Skills and Abilities

o Having work with various Telco company, I am aware of the best project implementation practices and I am committed to delivering quality to related and other company. o Interested in any macro / automation so I decided to implement this to send various email in bulk with customize content and also EDM.

o Create dashboard for Online Services including Self Service to improve the accuracy of budget and KPI forecasts.

o Established good working relationships with customers/clients. o Developed new quality standards for better quality performance and reliability. o Developed the product troubleshooting procedure for Digi Telecommunications with strong attention to detail

o Worked with various computer systems, software, databases and programming languages. o Integrate computer systems, and 3rd party software for office and internet. o Maintain a good working knowledge of the latest innovations in science and technology. o Enthusiastic, confident, can show initiative when working either on my own or in a team. o Willing to travel, eager to learn and easily adapt to new ideas, situations and environments. o Can liaise well and create a good working relationship with clients, employers and staff. o Hands on with VMWARE, PHP, Adobe Dreamweaver, XAMPP. AutoIT, iMacros, Macro Excel, ACTool o Technical Support for Cloud Computing when out of office. Skills and Abilities

o Worked with various computer systems, software, databases and programming languages. o Integrate computer systems, and 3rd party software for office and internet. o Maintain a good working knowledge of the latest innovations in science and technology. o Enthusiastic, confident, can show initiative when working either on my own or in a team. o Willing to travel, eager to learn and easily adapt to new ideas, situations and environments. o Can liaise well and create a good working relationship with clients, employers and staff. o Hands on with VMWARE, PHP, Adobe Dreamweaver, XAMPP. AutoIT, iMacros, Macro Excel, ACTool, SaaS, Salesforce.

o Technical Support for Cloud Computing.

Career Aspirations

I have a natural curiosity in technology and an ambition to develop my skills in the computing and engineering industries. I enjoy working in exciting, challenging environments and would like this to continue to be an integral part of my work.

ARIE YUWONO

C U R R I C U L U M V I T A E

Arie Yuwono Page 3 27/12/2017

Previous Experience

Tokio Marine Malaysia – Head of eChannel and Acting Head of Telemarketing May 2016 - Now Head – eChannel (eCommerce and Self Service)

Project implementation on eCommerce based on specific guideline from Bank Negara Malaysia. Roadmap with process flow.

Customer Portal Project implement together with their previous insurance. Customer Target Planning based on their needs.

Managing Internet Insurance, I am responsible for developing and implementing marketing, sales programs, product development initiatives and managing the entire operations of Internet Insurance for Tokio Marine. My responsibilities included strategic development, day to day operations and also the project management responsibility for overall integration with other alternate services touch points within the organisation. I also manage all business and technical relationship with both internal and external business partners. Head – Telemarketing

Ensure daily operation to be run smoothly

Ensure target achieve on Monthly on renewal basis with and offer add on implementation. Working together with outsource to achieve target budget. Web automation for data input.

New CRM implementation.

DiGi Telecommunication Malaysia - Overseas Senior Associate eCare August 2007 – May 2016 Senior Associate – eCare (Self Service)

Reporting and Anlyze eCare* statistics

Creating Dashboard in web format for easy viewing / presentation and the next step of plan Single point of contact for eCare* operations and trouble shooting Assist in developing and executing eCare* campaigns to encourage usage Assist in developing, implementing and testing new concepts/ improvements to eCare* portal Product configuration for Digi Online Strore

Create User Acceptance Testing to get the best customer experience Handling backend/admin process and changes.

Responsible for Lithium Social Web integration with Community Community Manager at http://community.digi.com.my/ Handling eCare* Project OCS (Online Customer Service) UAT Testing

*eCare – self-service portal and app includes MyDigi and Community Analyse Community Page Views, Visits, Unique Visitors, Completed Registration, Member Entrances, Minutes Online

Online Store and NPS Dashboard

Senior Associate – Social & Digital Marketing.

Analyze report that being generated from Lithium Social Web Handling Network/Billing/Device issues and enquiry Telecommunication related for DiGital Marketing using Social Media, with Lithium Social Web Tools.

Handling Campaign for Social Media (facebook tab)

Tier 2 (2nd level) supports solution for DIGI TELECOM subscriber. Handle special case for network and billing. Update technical information for device to improve team performance. Review and conduct testing for new device.

Technical Support for Cloud Computing and Single Sign On (Telenor Connect ID) Senior Executives specializing in Customer Service Provide and support the Contact Centre team in respect to job and product training Promotion of company products and services to new and existing customer Respond in a timely fashion to general inquiries from material, pricing, delivery and complaints concerning products or service

Liaise with other departments to gather information and resolve customer issue Assists with the hiring process, performance evaluations, discipline action and termination Provides back up support for Contact Centre Manager as requested and needed. Responsible for process optimization.

Cross and up selling for Telco’s Products such as Internet Package bundling with phones for Corporate and Personal users, offering additional paid service apart from the basic service. Offering current package to higher package of Telco’s product.

ARIE YUWONO

C U R R I C U L U M V I T A E

Arie Yuwono Page 4 27/12/2017

Handling enquiries regarding telecommunication technical and billing issues in English, Malaysian, and Indonesian language via phone and email for Enterprise and Business. Danamon IT – SDE (Service Delivery Engineer) June 2007 – August 2007 Provide solution for all computers/server, software/hardware at BANK DANAMON WILAYAH 1A branches. Control Room Operator May 2005 – Oct 2006

Work for BP (British Petroleum) Indonesia. Contracted to service a secure building, based on 3rd party software Cardax for access control and monitoring CCTV based on 3rd party software Remote Monitoring System (RMC). Create day to day journal, inventory, update employees access control database, create and program ID, temporary, visitor access card, vehicle tag, backup special event from Cardax and Remote Monitoring System

(RMC). With 12 hrs work of time (not regular time that usually 8 hrs) On Job Training from PT Telekomunikasi Indonesia Aug 2004 – Nov 2004 Create day to day billing log from Kartu Merdeka based on billing software, understanding system works. Manage call complain from customer. Checking cable system on server room. On Job Training from PT Alcatel Indonesia Jan 2003 - Mar 2003 Building new PABX project. Removing the old semi digital PABX to digital PABX, install PABX cable and telephone. Operate telephone software based on Windows Operating System QUALIFICATIONS & EDUCATION

Trisakti Degree Electrical Telecommunication Engineering Sep 2000 - Feb 2005 I studied at Trisakti University, Jakarta for my Honours Degree in Electrical Telecommunication Engineering on accredited Collage. In my final year I researched Synthesizer Frequency Hopping at Telekomunikasi Seluler

(Telkomsel). Synthesizer Frequency Hopping minimize call drop because it hops with periodical of time, so the frequency will not cashed to another frequency.

Hobbies and Interests

In my recreational time I enjoy playing and watch football, futsal, basketball, swimming, computing, cinema

(Sci-Fi, Action and Drama), militaria, socialising and travelling. If time permits I intend improving my game of golf. I’m currently learning .NET and improving my WEB skills.

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