Priscilla Cabrera

321-***-****

ac69e7@r.postjobfree.com

SUMMARY

Bilingual, energetic and goal oriented, highly experienced Customer Service professional. Able to handle any position in a fast-paced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service. Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of the organization and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations.

EDUCATION

Norman Thomas High School 09/2001-06/2005

High School Diploma

SKILLS

Languages

■Fluent in English and Spanish, able to read and write it at a moderate level

EXPERIENCE

ABC Financial Services LLC. 12/2018-8/2018

Member Services Representative

■ Assist gym members with updating billing info on file and taking payments

■ Process cancellation and freeze requests via email, phone and physical mail

■ Responsible for noting each account with call content

■ Soft collections

Percepta

08/2014 - 11/2017

Customer Service Representative

■ Assist customer with vehicle warranty information

■ Provided limited financial assistance for qualifying customers

■ Troubleshoot Ford Owner accounts

■ Advise customer on vehicle open recalls and active extended warranty programs available

Manpower 10/2013 - 05/2014

Notifications Unit Operator

■ Notified provider's office and members of denial or approval on procedure requested

■ Maintained log of cases completed

■ Authorized referrals based on particular health care guidelines

■ Provided customer service by listening and assessing personal needs

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