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Engineer Customer Service

Location:
Winston-Salem, NC, 27101
Salary:
80,000/yr
Posted:
October 02, 2018

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Resume:

Deron Hill

**** ****** ****** *** *******-Salem, NC 27101

336-***-**** ac69dq@r.postjobfree.com

SUMMARY

Experienced in supply chain management and production control best practices and techniques. Highly skilled in process and product improvement, as well as six sigma lean manufacturing techniques and procedures. Knowledgeable in international business/logistics, global sourcing, supplier management, on-time performance factors, reducing bottom line cost, and logistics optimization. Also, experienced in manufacturing engineering, and quality control.

Participated in many sis sigma continuous improvement capstone projects. At companies such as UPS, Novant, Nordfab, and Corning I conducted time studies and used process cycle times, along with value stream maps developed from observing process flow to determine areas where improvement could be made. At companies such as Bridgestone and Nordfab I used many DMAIC based operations to use information determined previously about current operations and products to measure the performance of new implementations and maintain them. Used information gained through operations research to help design and implement to products and processes such as new technologies like the Reinforced Revolutionary Radial tire (RRR).

Specialties: Microsoft Office including Excel (graphical displays, analytics, formulas, etc), OEE, TEEP, MTM, Ariba procurement re-ordering systems, ERP, SAP, ContolTex data managing, SharePoint, J.D. Edwards, budgeting, cost control, delivery, directing, drafting, engineering quality, file management, inventory management, leadership, meeting facilitation, and packaging. Intermediate knowledge in AutoCAD, MATLAB, CNC, Access Database, SQL, and Visual basic.

EDUCATION

Bachelor of Science in Industrial Systems Engineering: North Carolina A&T State University, Greensboro, NC (May 2009)

Completed senior project for Novant Health, Rowan Regional Hospital in Salisbury, NC. During this project, the uses of many IE techniques as well as six sigma practices were implemented. Lead to new practices by the hospital, a quantifiable cost savings, and a supervisor job right out of college with Novant Health.

Greenbelt in Six Sigma Lean Manufacturing (2009)

MBA, Project Management (estimated graduation 2019)

EXPERIENCE:

10/2017-7/2018 Quality Engineer, Encore Production Line, Gilbarco Veeder-Root (contract)

Continuous improvement on quality functions. Participated in gage R&R’s, evaluated and created process maps, designed and implemented SOP, eliminated unnecessary task, and cross-trained and increased value of staff.

Oversee quality functions of largest fuel dispenser production area in plant

Supervise quality inspectors/technicians and maintain their job performance

Responsible for data metrics, managerial meetings, updating and maintaining standard work

Lead and participate in Kaizen events plant wide, while keeping safety and quality at the forefront of all tasks

Work cross-functionally daily with engineering, customer service, supplier quality, and operations staff

Drive and impact culture change with directional focus on quality standards and compliance

02/2016-07/2016 Project Engineer, Nordfab Ducting (contract)

Continuous improvement on clamp production. Evaluated process for value added task, eliminated non value added task, 5s the area for better functionality, analyzed current equipment performance, helped design new equipment to meet expectation, evaluated RTY to determine the base unit of measure to compare to. Reviewed and analyzed changes made impact on performance in operation.

Created Process flow chart and value stream map for the production process

Create and implement work standard and instruction of operation for employees to follow

Address day to day operational concerns from an engineering view point

Conduct analysis on how to increase throughput

03/2016-07/2016 Process Engineer, Corning Inc (contract)

Supports 24-7 manufacturing operation processes

Identify, Implement, and validate manufacturing production processes

Assist in production design and implementation of new production lines

Use six sigma best practices and continuously improve processes within the plant; through looking for ways to decrease process time, such as how the Kanban order is fed to operator. By removing opportunity for “double trips” to operator, the lag time was reduced to just the operators machine changeover time.

Create and manage product Kanban system to meet consumer demands

03/2013-11/2015 Field Service Engineer, Bridgestone Aircraft Tire USA, Inc., Mayodan, NC

(Field Service Engineer)

Conducts root-cause analysis at customers’ site, as well as data analysis based on customer issues and/or product discrepancies.

Devise reject analysis reports; based on data from LPT, field conditions, etc.

Follow up with customers as well as track products to be serviced domestic and Abroad.

Met with customers to give presentations concerning tire performance, deflection, air pressure, etc.

Often communicated with customers on how to optimize tire performance.

(Process Engineer)

Complete detail cost saving projects showing the purpose and functions of analysis on a global spectrum to be displayed in Japan for other divisions of Bridgestone Aircraft Tire.

Evaluated performance of new product that implemented new RRR technology.

Observed and evaluated different events in the manufacturing process.

Observed the overall SMED of the types of molds used for curing the tires.

Compared the new technology performance with competitors’ similar technology.

Worked closely with technical headquarters in Japan concerning the make-up and design of our bias, radial, and RRR tires.

07/2009-02/2013 Supply Chain Supervisor, FMC Novant Health Inc., Winston-Salem, NC

Define and Implement part of SCM process for projects

Development of business process models, business/user requirements (functional and non-functional) and project tracking for the business processes.

Analyze and create deliverables for the projects by using MTM, OEE, and many lean techniques.

Generate analysis, presentations, and make recommendations in support of the team to drive customer experience improvements and reduce the operating costs of current and future SCM structure.

Dive into large data sets to analyze root causes and implement long term solutions in systems or processes to optimize the supply chain. Multi-task and manage multiple medium and large projects.

Worked effectively using SAP to order and monitor supplies incoming and on hand. Was responsible for ensuring logistics of materials were handled accordingly.

09/2004-02/2008 Squadron Commander, United States Air Force Reserve, Greensboro, NC

Train and manage staff of 8-45 cadets that maintain the daily operations of the cadet wing.

Planned, developed and implemented systems that increase productivity and maintained the various operations of the cadet wing.

Received valuable training in leadership, management, communications, critical thinking skills, and military proficiency.

07/2006-07/2007 Industrial Engineer, United Parcel Service, Greensboro, NC

Studied the process and initiated improvements that would improve functionality of the hub.

Decreased sort time between packages by 10% by (a form of MTM) applying a system comprised of stopwatch measurements (time studies) in conjunction with improved scanning methods.

Used six sigma lean manufacturing techniques to eliminate waste in the process.

Proposed a rerouting of the belt line system that packages traveled on throughout the hub to cut down on distance traveled and increase time efficiency.

AREAS OF EXPERTISE/SKILLS

Six Sigma lean manufacturing (Greenbelt)

Microsoft Office (Excel, PowerPoint, Word, etc)

Logistics and Distribution

Inventory Control

Relationship Management

Process Improvement

Organizational Development

PMP Best Practices

LEAN INITATIVE SUCCESS



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