Customer Service Property Manager
Resume:
Tamaraie Harvey
Leasing Consultant/Property Manager / Work From Home Agent/ Receptionist
Albany, GA 31707
**********@*****.***
Results-Oriented Property Management/Leasing Consultant Over twenty years experience in successfully working with diverse populations. Over nine years of professional property management. Broad skill set and versatile interests including program administration, marketing, community outreach, case management and client contact. Experienced in interpersonal/social skills development and conflict resolution. Maintain a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Core Strengths:
Written/Oral Communication Microsoft PowerPoint Critical Thinker Bookkeeping Windows Vista/XP Critical Thinker Problem Solver Data Entry Excel Trainer Service and Support Troubleshooting Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Property Manager / Leasing Agent Floater/ Receptionist Equity Property Management - Albany, GA
June 2005 to August 2017
. Responsible for complying with all agency policies and applicable procedure.
. Greet resident / visitors in a professional and pleasant manner.
. Perform credit checks, maintain resident files, and respond to resident complaints / inquiries.
. Maintain and file all company correspondence.
. Complete purchase orders, furnish units, and maintain property supplies.
. Conduct nessary inspections of property.
. Ensure maintenance request are completed in a timely manner.
. Operate and audit expense sheets.
. Supervised staff of 5 or more .
Work at Home Agent/ Customer Service Rep./ Appointment Setter Call Tech Communications - Albany, GA
December 2007 to June 2017
• Answer incoming calls requiring technical assistance.
• Record customer inquires and task performed.
• Complete customer contract forms and all other related documentation.
• Responsible for handling all customer complaints in a timely manner.
• Maintain close contact with regular customers.
. Highly motivated and able to work independently. Take ownership for problems and follow through to resolution.
. Self -starter and disciplined: not easily distracted while working at home.
. Ability to trouble -shoot and fix minor computer problems independently.
. Ability to work under minimal supervision.
. Updated existing customer.
. Facilitated information flow between customer service, account management operations, quality assurance, training,and payroll department to guarantee call center objective were met.
. Demonstrated mastery of customer service call script within specified time frames.
. Maintained up-to-date records at all times.
. Built customer loyalty by placing follow- up for customers who reported product issues.
Voulenteer Work
Walk of Faith Community Center - Albany, GA
June 2003 to August 2011
Facilitated group with females focusing on self esteem and body awareness. Mentor/ Tutor
Albany Boys and Girls Club
March 1995 to December 2009
Lead Customer Service Representative
Amazon - Albany, GA
May 1998 to June 2008
• Assist customer with purshases and product inquiries.
• Responsible for restocking shelves and re-ordering product.
. Answer all incoming calls.
• Greet customers / vendors in a professional and pleasant manner.
. Provided excellence customer service to all customers. Volunteer Experiences
Education
Associate
Skills
Property Management, Customer Service, Real Estate, Yardi Additional Information
Computer Skills
Microsoft Office Applications, Word Perfect and Internet
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