Hope Pelletier

*** ***** **, **********, ** *****

508-***-**** ac69ay@r.postjobfree.com

SKILLS HIGHLIGHT

Customer Service

Claims Processing

Personal Lines Processing

Microsoft Office Proficient

Superb Quality and Attention to Detail

Operations Training Experience

Interfacing with insurance professionals

Leadership

Productivity Analysis and Efficiency

EMPLOYMENT HISTORY:

SAU44 - Northwood School District

Substitute Tutor/Paraprofessional (11/2017 to Current)

Work with special needs students to help them reach their academic and behavioral goals.

Provide additional classroom support to assist with individual and group projects.

MiddleOak Insurance 1995 - 2016

Quality & Training Specialist (9/2008 to 7/2016)

Perform new hire operations training

Create and maintain department processing and procedure manuals

Perform and report monthly department quality audits

Personal Lines Processing Technician (3/2004 to 9/2008)

Determine eligibility and authority level of all new, renewal and endorsement business

Request necessary reports and documentation

Process data entry for all new business, renewal business, cancellations and policy amendments

Work with independent agency representatives to answer questions and follow up for additional information as needed.

Quality Assurance Technician (12/2002 to 3/2004)

Perform monthly quality audits for Personal Lines Operations staff

Provide management with monthly quality and productivity results along with feedback on areas of improvement

Assist with Operations training

Perform testing for rating & entry software.

Underwriting Services Representative (1/1998 to 12/2002)

Determine eligibility and authority level of Personal and Commercial Lines Ins new business, renewal business, and policy amendments

Request necessary reports and documentation

Perform data entry of new business, renewal business, cancellations, and policy amendments

Work with independent agents to answer questions or request necessary documentation

Manually rate and type policy declarations and legal notices not available in the entry system

Claims Processing Representative (1/1997 to 1/1998)

Balance claims checks and records to assure accurate payments have been issued

Manually issue claims checks for long-term claim files that are not in the entry system

Mail action letters to policyholders and claimants regarding the status of their claim

Serve as back up to Claims Customer Service call center and Claims Records staff

Claims Processing Clerk (10/1995 to 1/1997)

Open, stamp, sort and deliver new incoming Claims mail

Scan all documents into paperless filing software

File all Claims Dept. paper correspondences

Collect and send out Claims outgoing mail

Return all Claims folders back to file

Operations Support Representative (8/1995 to 10/1995)

Open, stamp, sort and deliver new company incoming mail

File all new company paper correspondences

Collect and send out all company outgoing mail

Retrieve and forward all policies requested by various employees

Return all policies back to file

Perform weekly companywide search for outstanding files with urgent requests.

EDUCATIONAL HISTORY:

Salem High School,

Salem State College - Some College Coursework Completed

CERTIFICATION:

Associate in General Insurance – The Institutes – August 2011

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