Administrative Professional
Resume:
Hope Pelletier
*** ***** **, **********, ** *****
508-***-**** *******@*****.***
SKILLS HIGHLIGHT
Customer Service
Claims Processing
Personal Lines Processing
Microsoft Office Proficient
Superb Quality and Attention to Detail
Operations Training Experience
Interfacing with insurance professionals
Leadership
Productivity Analysis and Efficiency
EMPLOYMENT HISTORY:
SAU44 - Northwood School District
Substitute Tutor/Paraprofessional (11/2017 to Current)
Work with special needs students to help them reach their academic and behavioral goals.
Provide additional classroom support to assist with individual and group projects.
MiddleOak Insurance 1995 - 2016
Quality & Training Specialist (9/2008 to 7/2016)
Perform new hire operations training
Create and maintain department processing and procedure manuals
Perform and report monthly department quality audits
Personal Lines Processing Technician (3/2004 to 9/2008)
Determine eligibility and authority level of all new, renewal and endorsement business
Request necessary reports and documentation
Process data entry for all new business, renewal business, cancellations and policy amendments
Work with independent agency representatives to answer questions and follow up for additional information as needed.
Quality Assurance Technician (12/2002 to 3/2004)
Perform monthly quality audits for Personal Lines Operations staff
Provide management with monthly quality and productivity results along with feedback on areas of improvement
Assist with Operations training
Perform testing for rating & entry software.
Underwriting Services Representative (1/1998 to 12/2002)
Determine eligibility and authority level of Personal and Commercial Lines Ins new business, renewal business, and policy amendments
Request necessary reports and documentation
Perform data entry of new business, renewal business, cancellations, and policy amendments
Work with independent agents to answer questions or request necessary documentation
Manually rate and type policy declarations and legal notices not available in the entry system
Claims Processing Representative (1/1997 to 1/1998)
Balance claims checks and records to assure accurate payments have been issued
Manually issue claims checks for long-term claim files that are not in the entry system
Mail action letters to policyholders and claimants regarding the status of their claim
Serve as back up to Claims Customer Service call center and Claims Records staff
Claims Processing Clerk (10/1995 to 1/1997)
Open, stamp, sort and deliver new incoming Claims mail
Scan all documents into paperless filing software
File all Claims Dept. paper correspondences
Collect and send out Claims outgoing mail
Return all Claims folders back to file
Operations Support Representative (8/1995 to 10/1995)
Open, stamp, sort and deliver new company incoming mail
File all new company paper correspondences
Collect and send out all company outgoing mail
Retrieve and forward all policies requested by various employees
Return all policies back to file
Perform weekly companywide search for outstanding files with urgent requests.
EDUCATIONAL HISTORY:
Salem High School,
Salem State College - Some College Coursework Completed
CERTIFICATION:
Associate in General Insurance – The Institutes – August 2011
Contact this candidate