Customer Service Store Manager

Objective

I am very eager to find a new career. My past experience covers a wide range of responsibilities. I welcome the opportunity to use my leadership skills, attention to detail, computer experience and initiative to be a part of a reputable company. I am sure with my hard work and determination I will be an asset, given the chance you will not be disappointed.

Profile

I have extensive experience in management, and sales. I am a self-starter, reliable and able to handle adversity. I set an example of high standards and professionalism. I have the ability to inspire and motivate others, to identify and build key working relationships. I am a conscientious hard worker with proven ability to produce with a demanding work schedule.

Professional Experience

LESLIE’S POOL MART

APRIL 2008 – SEPTEMBER 2017

Leslie's Pool Supplies Store Manager: I was responsible for maximizing sales and driving the business by motivating team members and various functions within the retail store. Responsibilities include, but are not limited to: customer service; inventory control; ringing through sales in POS register; water analysis; mechanical repairs; unloading trucks; stocking; carrying merchandise to customer's cars; sweeping; cleaning; opening and closing and daily bank deposits; compliance with all Company policies and procedures. The Store Manager will work a full time schedule.

GameStop Inc.

June 2005 – May 2007

The Assistant Store Manager’s primary function is to support the Store Manager in all facets of store operations including ensuring that the store staff provides friendly, open and enthusiastic customer service, in person and on the phone. This includes answering questions and assisting with product selection, purchases, and returns. Ensure that the store is clean, well organized, and properly merchandised at all times, and that all policies, procedures, and controls are followed. Supervise up to 5 or more Game Advisors by planning, organizing, and delegating work.

September 2005 – December 2005 (Promotion)

The Senior Game Advisor’s primary function is to assist the store management team in supervising all store activities as well as providing friendly, open and enthusiastic service to customers, in person and on the phone, including answering questions and assisting with product selection, purchase, or return. Assist with store merchandising, inventory control, loss prevention, restocking, store cleaning and maintenance.

June 2005 – September 2005 (Promotion)

The Game Advisor’s primary responsibilities are to deliver outstanding customer service experiences to create GameStop's competitive advantage: The Circle of Life. The Game Advisor’s passion for sharing the gaming experience with others is why customers choose GameStop for their entertainment needs. Customer commitment will be expressed in many ways: ensuring products are easy to see and to buy; sharing product and gaming knowledge; providing a clean, organized environment in which to shop; and providing every customer with the ultimate shopping experience.

Rite Aid

July 2002 – June 2005

Cashier

Responsible for providing excellent customer service by assisting customers with their shopping needs, answering customer inquiries, and resolving customer complaints. Complete customer transactions on the cash register. Ensure the appearance of the store is pleasing to the customer. Stock store shelves and end-caps with merchandise when it is delivered to the store. Assist with the operation of the One-hour Photo department, if applicable. Complete inventory counts and order merchandise based on the results. Additional tasks as assigned.

Education:

Northeast High School 2006, Philadelphia PA

Coaching and counseling 2011

HAZMAT 2010

CPO 2009

Managing commercial 2009

Sales power 101 2008

Maintaining safety 2008

Managing P&L 2008

I would like to thank you for taking the time to review

Sincerely,

Adam O. Lopez

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