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Customer Service Manager

Largo, FL
October 04, 2018

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Mario Mark Darrigo

**** *. *******

Tampa, Florida 3360


Summary of skills and experience

Management experience in the medical, commercial and residential cleaning services industry.

Possess very high standards for excellence in quality

Strong team building and communication skills

Comprehensive knowledge of effective cleaning techniques needed to maintain a clean and hygienic environment.

Expertise in products used for cleaning, disinfecting, and sanitizing bathrooms, surgical facilities, laboratories, examination rooms, patient rooms, offices, waiting rooms, hallways, etc.

Knowledge of OSHA regulations and the required training related to medical facility hazards such as bio-hazardous waste products, medical equipment, chemicals and spillage.

Certifications in cleaning of carpets, upholstery, tile & grout, PCT, water extraction, and more

Bilingual – fluent in English and Spanish

Received numerous awards for outstanding performance and superior customer service

Work History

Largo Diagnostic Clinic, Largo, Florida

Environmental Services Supervisor 2009 to Pre

Successfully created and implemented an in-house janitorial department that was previously outsourced. Hire, train and supervise the staff; purchase all equipment and cleaning products; interact with building owners and occupants. Responsible for six story, 700,000 sqr ft medical facility in Largo, 150,000 sqr. ft medical complex in Clearwater, and 10,000 sqr. ft purchasing/warehouse building in Largo.

Stanley Steemer International, Inc., Tampa, Florida

Crew Chief 2001 -- 2009

Communicate with customers to ensure their satisfaction, explain services and products and provide expert recommendations and estimates; direct the work of crew members; earned top sales awards every year.

Sears Carpet & Upholstery Cleaning

Assistant Manager 1998 – 2001

Provided estimates, coordinated daily job assignments, routes and schedules for cleaning technicians, provided customer service

Grosvenor Building Services

Project Manager for 2 GTE Buildings 1995 – 1998

Supervised floor & carpet cleaning and janitorial work for two commercial buildings. Ordered supplies, scheduled personnel and prepared payroll. Interfaced with GTE management

Excellent references available upon request.

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