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Social Media Customer Service

Location:
Legionowo, Masovian Voivodeship, Poland
Posted:
October 04, 2018

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Resume:

MATEUSZ SZCZUKA

WARSAW POLAND

+48-507-***-***

ac698v@r.postjobfree.com

MATEUSZ MAREK SZCZUKA

PROFESSIONAL

EXPERIENCE

BRAND OPERATIONS EXECTUTIVE – MARKETING DEPARTMENT, EVEREST GROUP, MALTA MARCH 2018 – OCTOBER 2018

- Writing engaging campaign emails, newsletters, landing pages, onsite banners and press releases for online gaming and sports betting brands;

- Translate English copy/content in to native language;

- Work with the creative team to execute ideas through multi-channel;

- Producing brand communications that not only follows the guidelines and tone of voice, but appeals to our customers and inspires action;

- A/B-testing of copy and content, analysing and reporting results

- Work within teams to produce inspiring creative concepts. CRM CAMPAIGN SPECIALIST, ETOTO SP. Z O.O. WARSAW, POLAND APRIL 2017 – MARCH 2018

- Coordination, implementation and monitoring of CRM campaigns (e-mail, SMS, social media)

- Preparing reports during and after the campaign

- Assistance in creating reports on company results and market analyses

- Cooperation with the Customer Service Department - informing about planned CRM activities and collecting customer feedback about campaigns

- Support in communication with providers and tool management for retention operations

- Cooperation with the Acquisition and VIP Department in the planning and implementation of operations, analyses and reporting

- Creating player revenue reports based on GGR/NGR

- Campaign planning and execution in Salemanago, Salesforce CUSTOMER SUPPORT AGENT, BETSSON GROUP, MALTA

OCTOBER 2016 - APRIL 2017

Betsson Group offers digital and mobile gaming entertainment, offer a multitude of games in the casino, sportsbook betting, poker, bingo, and scratch tickets.

- The daily activities include helping our customers via email, chat, telephone and being a representative externally towards to customers.

- Cooperation with payments, risk and fraud departments. REACTIVATION SALES AGENT (POLISH MARKET), ENTERACTIVE LTD, MALTA JUNE 2016 - OCTOBER 2016

Enteractive Ltd. is a Swedish company based on Malta that has been successfully working with the industry’s leading iGaming companies . Pioneer in retention and customer reactivation services for leading iGaming operators.

- Outbound calls, retention calls

- Customer support, online payments support

- Contact and close the sale of return business from existing customers

- Develop strong customer relationships to encourage repeat business BUISNESS SALES AGENT, ENERGOPULS POLAND

OCTOBER 2012 -DECEMBER 2014

Manufacturer of multimedia devices for public buildings and shopping malls. Preparation of commercial offers and customer acquisition, cooperation with suppliers and quality control of products. Coordination of design, production and assembly. Developing multiplatform applications for interactive way finders. Mobile applications with interactive maps for shopping mall’s.

- Active customer acquisition from the whole Europe;

- Building and maintaining long-term relationships with customers;

- Negotiating the terms of cooperation;

- Contact with the customer B2B;

- Managing company website WordPress and social media campaigns PROJECT MENAGER, BOARD MEMBER, SAFEWORK SP. Z O.O. POLAND FEBRUARY 2008 - OCTOBER 2012

Safework Group, technical solutions for public use, interior design's and creative production fabricators. Since 2006 specialized in unique project's all round the country. In company portfolio are realizations like biggest Interactive Video Wall (Sky Tower - Wroclaw/Poland), complete interior design and production for Film Studio (ATM - Warsaw/Poland), Digitals Signage Monument with industrial look (18 meters height), in one of biggest Polish shopping center (Silesia - Katowice/PL) and many others..

- Led a team of 10 employees for design it creation that included production timetable, cost control and project coordination.

- Collaborating with graphic’s team and code developers. EDUCATION WROCLAW UNIVERSITY OF INFORMATION TECHNOLOGY (2005-2008) - POLAND First degree, engineering studies

Specialization: Computer Graphics

VI HIGH SCHOOL IN OPOLE, POLAND - PROFILE HUMANITIES AND LEGAL Fluent knowledge of English, speaking and writing

Native speaker in Polish, fluent in speaking and writing. Professional knowledge of:

MS OFFICE, EXCEL, CRM SOFTWARE. SALESMANAGO,SALESFORCE, Income Access, HTML, CSS, Adobe Dreamweaver, Photoshop CMS platform, Google analytics, G4 Responsible Gaming Certificate



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