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Customer Service Manager

Location:
Wentzville, MO, 63385
Posted:
October 04, 2018

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Resume:

Vickie A. Lake

*** ******* **** **

Wentzville, MO 63385-3258

Cell: 1-314-***-****

EXECUTIVE SUMMARY

I am a retired Postal Supervisor/Manager looking for a Part Time/Full Time Position as a

OBJECTIVE:

Administrative Clerk; Receptionist; Secretary; Patient Access Representative

EMPLOYMENT HISTORY

Supervisor, Customer Service

United States Postal Service

December 2012 June 2017

Management of morning and afternoon clerks and carriers in delivery of mail; scheduling of all employees; employee expectations; reduction of premium hours while increasing efficiency; investigation and resolution of customer complaints; street supervision; timekeeping; meeting with union and resolving labor issues;

Manager, Computerized Forwarding System

United States Postal Service

May 2007 December 2012

Managed 8 supervisors and 88+ clerks in proper forwarding of mail to customer’s new address utilizing proper endorsement codes; Managed a $million+ budget, usually coming in under by 2%-6%; Visit Post Office’s for compliance with CFS (Computerized Forwarding System) and PARS (Postal Automated Redirection System) and reduction of No Record Mail

Observed supervisor’s and clerks in compliance with safety rules and attendance

Awarded employees with monetary awards based upon performance, attendance and safety

Worked with Consumer Affairs to assist with forwarding problems from customer complaints

Saint Louis CFS was within the top 10 sites in performance out of 221

Successfully consolidated Saint Louis CFS site into Indianapolis, IN

Supervisor, Computerized Forwarding System

United States Postal Service

September 1986 May 2007

Supervised 88+ clerks in the proper forwarding of mail to customer’s new address utilizing proper endorsement codes;

Observed clerks in compliance with safety rules and attendance

Submitted employees for monetary awards based upon performance, attendance and safety

Saint Louis CFS was within the top 10 sites in performance out of 221

Automated Mark-Up Clerk

United States Postal Service

March 1981 September 1986

Key mail and forward to customer’s new address utilizing the seven character extract code with any endorsements. Endorsements indicate special instructions to forward mail; return mail to sender such as voter registration cards.

Manually label mail keyed to forward to new address; Prep and sort mail to be keyed

Admitting Clerk

Compton Hill Medical Center

January 1979 March 1981

Prepare pre-admissions; register patients for admission and outpatient surgeries; Contact physicians for admission; pull patient records; prepare daily and monthly statistical reports and daily closeout report

Contact insurance companies to verify insurance and authorize benefits

EDUCATION

St. Louis Community College

Certificate from AMA Program

March 1999 November 1999

Professional Business School

September 1977 February 1978

Secretarial Program

Fort Zumwalt High School

September 1973 June 1977

High school Graduate

ACHIEVEMENTS

Performance Award-September 2007 Performance Award-May 2007

Performance Award-September 2006 Performance Award-September 2005

Certificate of Appreciation-October 2004-85% reduction in OSHA II

Merit Performance-Far Exceeds November-2003-Jean Klaus

Certificate of Appreciation-October 2003-Exceptional Performance

Certificate of Appreciation-October 2002-Exceptional Performance



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