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Senior HR/Benefits/Compensation or Office Administrator

Syracuse, NY
October 04, 2018

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Tracy A. Poushter

**** ************ ****

Jamesville, New York 13078



To secure a versatile position as a Senior HR/Benefits/Compensation or Office Administrator utilizing experience, while offering the opportunity for advancement based upon demonstrated performance.


Human Resource/Payroll & Office Manager

August 30, 2004 – October 30, 2017

SJH Cardiology Assoc., Liverpool, NY

Office Manager (Dual Position with HR/Payroll Manager)

Administered, budget, direct, planning and coordinating all clerical and clinical staff, and administrative expenditures to ensure smooth daily operations.

Serves as a project manager to effectively and efficiently initiate, plan, execute, monitor, control and close the project within the required time limitations.

Worked closely with physicians and was responsible for maintaining their schedules, meetings and activities.

Assisted with IT issues and troubleshooting as a primary point of contact and is able to escalate to appropriate IT vendor.

Managed, monitored and facilitated efficient operations of the mobile testing service unit. Ensured ancillary testing staff were efficiently scheduled and set volume standards for their scheduling.

Ensured appointments, patient flow, medical record, medical transcription, and scheduling issues are within quality standards and in compliance with regulations.

HIPAA Privacy officer, responsible for staff education and training. Sets office operating policies and procedures. Assists staff in understanding/implementing office policies and procedures. Monitors compliance related activities.

Compliance officer, ensures the practice has the 7 key elements of a compliance plan. Educates staff on practice compliance.

Responsible for credentialing of all providers for hospital privileges and maintaining CME files for physicians. Managed Medical Record Releases and Legal issues related to providers.

Human Resource/Payroll Manager (Dual Position with Office Manager)

Manage and oversee all human resource operations including, extensive customer service, budgeting, finance and accounting, financial reports and audits, employee relations, recruitment, technology management, payroll, employee time off, employee training, employee benefits, FMLA, OSHA, W/C, COBRA, ERISA, ADA, FLSA and unemployment, etc.

Produced month end and annual budget summary reports.

Prepared payroll, benefit, payments for filing/transmittal to government agencies, banking and insurance carrier reports.

Responsible for preparing all payroll reports such as bi-weekly cash & liability report, principal 401(k) reconciliation, etc.

Ensured compliance with legislation and promotes SJH Cardiology‘s corporate culture and values. Develop, recommend, communicate and evaluate human resources policies and programs.

Develops positive employee relations, supporting managers, researching and/or investigating employee concerns. Conduct workplace investigations, counsel management and ensure compliance with federal state and local employment laws. Research, recommend and implement strategies to grow and sustain a positive work environment.

Talent acquisition/recruitment: including interviewing, hiring and firing process, applicant\screening, and orientation and exit interviews.

Coordinated, recommend and endorse all benefit plans including, but not limited to: medical, dental, vision, disability, FMLA, OSHA, W/C, COBRA, ERISA, ADA, FLSA, 401(k), profit sharing and pension benefits annually. Administer and maintain records of all employee benefits.

Represented the organization at personnel-related hearings and investigations.

Administered performance review program to ensure effectiveness, compliance, and equity within organization.

Wrote and maintain all office policies and procedures.

Developed the new employee handbook, ensuring all language is proper and legal within NYS.

EEO and Affirmative Action compliance.

Tracked employee time off, maintains accurate records; ensure communication to employees regarding available time off, and coordinate with payroll as appropriate.

Human Resource Manager

January 2001 - May 2004

New York Quadel Consulting Corporation, Syracuse, NY (HUD Section 8)

Division of Quadel Consulting Corporation, Washington, DC

Coordinated and managed all human resource operations including, staffing, employee benefits, budget, payroll, financial transactions, reports and audits, technology management, employee time off/timesheets, employee training, FMLA, disability, OSHA, W/C, unemployment, etc. for managing offices in both Syracuse and New York City.

Director of Human Resources

October 1998 - September 2000

Franciscan Management Services, Liverpool, NY

Supervised and maintained all human resource/payroll/benefit responsibilities for approximately 350 employees. Also provided management, human resources, benefits and payroll services for various companies, i.e. Janus Park Adult Living, Laboratory Alliance, CNY Family Care and Pulmonary Health.


Major: Business, Management, Economics and Human Resource Management

Bachelor of Science, SUNY - Empire State College, Syracuse, NY

Human Resource & Personnel Management

HR Certificate Program, Le Moyne College, Syracuse


Extensive Human Resources, Benefits Administration, Employee Relations, Leadership, Management/Administration, Organizational Development, Office Administration, Talent Acquisition, Detail Orientated, Payroll, 401(k), Profit Sharing and Pension Administration, Employee Training


Microsoft Office for Windows, Word, Excel, Power Point & Access, Word Perfect 10, Paychex & ADP PC Payroll for Windows, Performance Evaluations, Descriptions and Policies Now, COBRA Administration Manager, Soft Time (Time and Attendance Program), Timevue (Time Clock Program), MEDENT


Notary Public Association, Society for Human Resource Management

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