Objective

Customer Service Representative looking to grow with an exceptional team.

Experience

Acorn Stairlifts

February 2018-Present

Review and qualify all confirmed orders processed by sales prior to installation.

Review and qualify orders that are public accessible prior to the permit application process.

Review and qualify orders that are third party payer prior to compliance review.

Document and report to management any trending quality issues.

Work special projects assigned by management to identify concerns with suitability.

Service Support at K&K Electric

September 2017- February 2018

Receive and respond to service requests document all interactions with customers and service centers

Receive, properly name and file technicians’ service pictures.

Receive, enter and file sales acknowledgements and shipment notifications.

Assist in the dispatching technicians.

Confirm technicians’ paperwork is complete and correct prior to forwarding paper work to billing department.

Customer Service Representative at Vixxo

September 2014 - September 2017

Receive and respond to service requests and document all interactions with customers and service contractors.

Establish and cultivate appropriate rapport with service contractors in order to achieve customer expectations while minimizing customer costs.

Connect with customers and build appropriate rapport to have a thorough understanding of needs, expectations and requirements in order to achieve customer goals and service level agreements.

Provide effective and proactive communication to customer regarding status of services and time estimations.

Provide support to providers who are mobile complaint, by providing training, updates, and technical support when needed.

Hostess at Loews Hotels

April 2014 - September 2014

Greet and assist all guests at the front to achieve great customer satisfaction, quality service and comply with policies and procedures while meeting and exceeding all expectations.

Ensure that each guest is attended to in a timely and courteous manner.

Planning floor plans and maintaining the flow of the restaurant.

Cook at Spring Foods, LLC

December 2012 - March 2014

Assisted all guests at the front to achieve great customer satisfaction, quality service and comply with policies and procedures while meeting and exceeding all expectations.

Prep, prepare orders and present guests with properly plated items.

Sales Associate at Bluegreen Vacations

February 2011 - August 2012

Qualified client’s, achieved 75% - 80% closing ratio in my first year; Accomplished $35K revenue each month/Avg.

Ranked #3 with the highest revenue in the month of April 201.

Surpassed my annual sales goal of $100K in sales from April– August 2012

Gathered over 20 plus leads & referrals every month.

Awarded Employee of the Month – May 2012

Shift Coordinator at Burger King Corporation

March 2009 - May 2011

Responsible in locating, reconciling, and confirming the correctness of transactions and operate equipment with secondary electronic data processing.

Ensured appropriate food handling procedures were followed including stocking, storing, wrapping, labeling, dating, rotating and checking temperature of products.

Accountable for labor costs, profit & loss, scheduling, monies assisted all guests at the front and drive through to achieve great customer satisfaction, quality service and comply with policies and procedures while meeting and exceeding all expectations.

Complete all paperwork in a timely matter assembled a strong client base by providing outstanding customer service.

Shift Coordinator at Burger King

July 2007 - September 2008

Responsible in locating, reconciling, and confirming the correctness of transactions and operate equipment with secondary electronic data processing.

Ensured appropriate food handling procedures were followed including stocking, storing, wrapping, labeling, dating, rotating and checking temperature of products.

Accountable for labor costs, profit & loss, scheduling, monies assisted all guests at the front and drive through to achieve great customer satisfaction, quality service and comply with policies and procedures while meeting and exceeding all expectations.

Complete all paperwork in a timely matter Assembled a strong client base by providing outstanding customer service.

Education: Heritage Christian High School Diploma, 1994 - 1999

Activities and Societies: Basketball, Volleyball, Softball, Women’s Choirs, Yearbook, Key Club

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