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Customer Service Sales

Saint Paul, MN
October 04, 2018

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Bette Gray

Eagan, MN *****


Management professional with experience in credit, collections, accounts payable, and customer service. Enthusiastic and effective team leader with success managing large or small departments. Strong organizational and planning skills. Good cross-functional communication with a reputation for optimizing team talent through coaching and mentoring. Authorized to work in the US for any employer

Work Experience

Senior Credit & Collections Rep

EFI - Eagan, MN

Open customer accounts and set credit lines

* Conduct regular meeting with sales reps to review large balance and problem accounts

* Forecast cash weekly for Senior Management Team

* Lower DSO and meet cash goals

* Set up process improvements

* Review accounts that have billing issues and resolve the problems so that the balance can be collected

* Create a positive image of the Company from within the Credit Department Accounts Receivable Supervisor


2000 to 2013

Created a successful team and ensured that cash goals over $2B were met.

• Supervised 10-20 collectors through all aspects of collection process.

• Lowered DSO, creating free cash flow for research and development.

• Created high-performance team within A/R that exceeded cash goals and achieved the bonus 10 out of 12 months, the highest in the department.

• Managed the Key Account group and large-balance customers.

• Monitored financial service representatives to ensure best-in-practice processes are utilized in daily work.

• Conducted performance reviews.

• Organized and redirected workflow to improve process improvement.

• Interfaced with credit and sales representatives to work with the customer in an attempt to negotiate terms necessary to process order and maintain an open credit line.

• Worked special projects as they came up.

• Organized reward program for staff in order to generate fast money: credit cards, auto pays, and overnight mail.

• Reviewed accounts for fraud.

• Proactively identified, analyzed, and implemented process improvements.

• Nominated for and won Supervisor of the Year 2011. Credit Manager


1998 to 2000

Established new customer accounts and reviewed all credit lines for the company.

• Managed specialized credit requirements (e.g. letters of credit).

• Collaborated with senior management and sales regarding A/R to create a rapport with the sales force.

• Reviewed and streamlined all credit and collection processes for the company.

• Responsible for meeting metrics, including cash goals and DSO.

• Maintained and kept all credit files updated.

• Collaborated with a variety of departments (e.g. Sales, Customer Service, Tech Support, etc.) to assist and resolve complex customer issues.

• Built strong relationships with Customer Service, Accounts Payable, and Sales to facilitate collaboration and understanding of broader organization outside of Accounts Receivable. Education

B.A. in Certificate of Criminal Justice

University of Minnesota - Minneapolis, MN

B.A. in Certificate of Criminal Justice

University of Minnesota - Minneapolis, MN


Thomson University


Thomson University

Additional Information

Expertise in:

• Managing award winning teams • Meeting metrics and reducing DSO

• Managing multiple, conflicting priorities

• Collaborate with all management levels

• Training staff in best practices

• Stress teamwork internal & external


Microsoft Word, Excel, Outlook, Power Point, Getpaid, SAP TECHNICAL SKILLS

Microsoft Word, Excel, Outlook, Power Point, Getpaid, SAP

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