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Customer Service Administrative Assistant

New York, NY
October 04, 2018

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Oana Marian

***** ******* ***** – College Point – NY - 11356 – 646-***-****

OBJECTIVE To work for an organization that seeks talented, experienced, loyal professionals


2012– present Protravel International New York, NY

Reservations Agent

Coordinate corporate travel plans for various small to medium clients

Concierge level leisure travel for top Executives

2006 – 2012 Hogg Robinson Group New York, NY

Roadshow Coordinator – Credit Suisse

Coordinate travel plans for Management Companies traveling with Credit Suisse Bankers on Roadshow

Arrange complex and intricate Itineraries, based on meeting schedules

Last minute exchanges due to schedule changes

Coordinate meetings, arrange event logistics

BTA reconciliation, client management

Develop and maintain extensive knowledge of travel industry developments

Work with hotels to ensure waivers for no-show or late cancellation penalties

Work with Airlines to clear wait-listed space

Back Office Support – Credit Suisse

Tested new scripts


Project assistant, implemented tool “Where in the World is it” that offered comprehensive information on International destinations

Responsible for MIS correction website

Assisted Credit Suisse T&E department with research of disputed expense reimbursement

2003 – 2006 American Express New York, NY

Travel Counselor – Financial Services Volunteer Corps

In-house single agent

Coordinated intricate Itineraries to obscure destinations for high profile VIP travelers

Arrange Meet and Greet Services, arrange Limo transfers

Create documents with country information, including local currency, climate, basic phrases in local language/dialect, areas to be avoided, culture of country of destination

Obtain entry visas from ConsulateS, inform travelers of immunization and health advisories and requirements

Back office responsibilities – Financial Services Volunteer Corps

Validate financial statements

Create status reports and spread-sheets on on-going projects

Processed voids, refunds, and exchanges.

Research and coordination of meetings and group travel

2000 – 2003 Rosenbluth International New York, NY

CCA III / Quality Control – Credit Suisse First Boston

Verify all reservations for adherence to CSFB Travel Policy

Check for completion and accuracy of data necessary to generate reports

Train associates

Oana Marian


1997 – 2000 Abaco Travel New York, NY

Corporate Travel Consultant – Home Office

Business travel consultant, in charge of all travel related issues for ten companies

1986 – 1997 Best Value, Inc New York, NY

Office Manager / Administrative Assistant

Customer Service

Balance checkbook

Maintained Time-sheets created work schedule to ensure continued coverage

Accounts receivable, data entry

1987 – 1996 Speedy Travel Haifa, Israel

International Travel Counselor

In charge of VIP travelers

Trained new hires on International fare construction, calculation of partial exchanges and Taxes

Successfully implemented office Committees to promote teamwork, and quality initiatives.


Proficient on Apollo, Worldspan, and Sabre

MS Office, including Word, Excel, and PowerPoint

Basic knowledge of HTML

Certified ARC Specialist/CAS

EDUCATION 1997 Introduction to WoldSpan – Atlanta, Georgia

1997 5th Avenue Travel Careers International – New York, NY

1996 MS Word, Excel – La Guardia Community College – Queens, NY

1987 Travel Careers, Continuing Education – Haifa, Israel

1974-1979High School – Bucharest, Romania

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