Oana Marian
***** ******* ***** – College Point – NY - 11356 – 646-***-****
OBJECTIVE To work for an organization that seeks talented, experienced, loyal professionals
EXPERIENCE
2012– present Protravel International New York, NY
Reservations Agent
Coordinate corporate travel plans for various small to medium clients
Concierge level leisure travel for top Executives
2006 – 2012 Hogg Robinson Group New York, NY
Roadshow Coordinator – Credit Suisse
Coordinate travel plans for Management Companies traveling with Credit Suisse Bankers on Roadshow
Arrange complex and intricate Itineraries, based on meeting schedules
Last minute exchanges due to schedule changes
Coordinate meetings, arrange event logistics
BTA reconciliation, client management
Develop and maintain extensive knowledge of travel industry developments
Work with hotels to ensure waivers for no-show or late cancellation penalties
Work with Airlines to clear wait-listed space
Back Office Support – Credit Suisse
Tested new scripts
QA
Project assistant, implemented tool “Where in the World is it” that offered comprehensive information on International destinations
Responsible for MIS correction website
Assisted Credit Suisse T&E department with research of disputed expense reimbursement
2003 – 2006 American Express New York, NY
Travel Counselor – Financial Services Volunteer Corps
In-house single agent
Coordinated intricate Itineraries to obscure destinations for high profile VIP travelers
Arrange Meet and Greet Services, arrange Limo transfers
Create documents with country information, including local currency, climate, basic phrases in local language/dialect, areas to be avoided, culture of country of destination
Obtain entry visas from ConsulateS, inform travelers of immunization and health advisories and requirements
Back office responsibilities – Financial Services Volunteer Corps
Validate financial statements
Create status reports and spread-sheets on on-going projects
Processed voids, refunds, and exchanges.
Research and coordination of meetings and group travel
2000 – 2003 Rosenbluth International New York, NY
CCA III / Quality Control – Credit Suisse First Boston
Verify all reservations for adherence to CSFB Travel Policy
Check for completion and accuracy of data necessary to generate reports
Train associates
Oana Marian
EXPERIENCE – cont.
1997 – 2000 Abaco Travel New York, NY
Corporate Travel Consultant – Home Office
Business travel consultant, in charge of all travel related issues for ten companies
1986 – 1997 Best Value, Inc New York, NY
Office Manager / Administrative Assistant
Customer Service
Balance checkbook
Maintained Time-sheets created work schedule to ensure continued coverage
Accounts receivable, data entry
1987 – 1996 Speedy Travel Haifa, Israel
International Travel Counselor
In charge of VIP travelers
Trained new hires on International fare construction, calculation of partial exchanges and Taxes
Successfully implemented office Committees to promote teamwork, and quality initiatives.
SKILLS
Proficient on Apollo, Worldspan, and Sabre
MS Office, including Word, Excel, and PowerPoint
Basic knowledge of HTML
Certified ARC Specialist/CAS
EDUCATION 1997 Introduction to WoldSpan – Atlanta, Georgia
1997 5th Avenue Travel Careers International – New York, NY
1996 MS Word, Excel – La Guardia Community College – Queens, NY
1987 Travel Careers, Continuing Education – Haifa, Israel
1974-1979High School – Bucharest, Romania