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Customer Service Administrative Assistant

Cleveland, OH
October 04, 2018

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Aileen Laster

**** **** ***** ******

Cleveland, Ohio 44120


Summary of Qualifications

Congenial and enthusiastic and supporter of team goals

Excellent analytical, organizational and presentation skills

Proven ability to prioritize and handle multiple tasks in a challenging environment

Education and Training

High School – John Adams High School – Cleveland – graduated 1975

Helicopter Mechanic – Ft. Rucker, AL – 1980

Heavy Construction Operator – Ft. Leonard, MO – 1981

Employment Experience

Murtis Taylor Human Services System Cleveland, Ohio 3/2005-12/2011

Mental Health Facility

Team Support Floater

Manage Agency Phone System

Provided phone coverage for Receptionist and Switchboard

Manage incoming mail

Customer Service

Updated information on clients

Relieved Medical Secretary

Monthly worksheets

Relief at outpost site at various levels

HELP Foundation Cleveland, Ohio 11/1996-10/1999

Physical and Mental Disability Facility


Computer work

Contacted potential contributors


Volunteer Work

Murtis Taylor Human Services System 12/2004-3/2005

Veteran Administration 9/2017-11/2017

Computer Skills

Thorough knowledge of Microsoft System

Applications including MS Office Suite, and research applications

Above average familiarity with Internet use, including political, social and legal research and issues

Windows, Word, Excel, Power Point, Quickbooks and Internet Applications

Other Skills

Types 50-55 wpm and excellent 10 key calculator skills

Gifted communicator with proven ability and form lasting relationships with and gain trust of, colleagues and clients at all levels

Resourceful and innovative in problem solving, able to troubleshoot and resolve disputes, strong prioritization delegation and planning skills

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