SUMMARY: To secure a professional medical assistant/administrative position in a reputable medical facility or office setting where I can continue to develop and enhance my hands-on skills and knowledge in the medical field and administrative field.
•CPR Certified Medical Assistant Certified EKG and NCT X-ray
•Proficient in Microsoft Word, Excel, Outlook Friendly and outgoing with a pleasant phone voice and appointment scheduling skills
•Strong customer service, data entry, interpersonal, leadership and organizational skills
•Experience in bookkeeping, filling, coding, and billing Exceptional de-escalation skills
Ally Financial LLC Loss Mitigation 09/2017-Present
I manage a portfolio of 200 + follow up accounts with customers with outstanding balances after insurance proceeds have posted on lost accounts and process gap claims and insurance claims as needed. I follow federal and state laws dealing with debt collections. . I prepared working correspondences via email, fax, and mail.. I released titles and liens once loan contract terms were satisfied
Custard Insurance Adjusters Administrative Assistant 12/2016-9/2017
I interfaced with customers and insurance adjusters daily to assist with customer’s need and diffused escalated calls. I prepared working correspondences via email, fax, and mail while handling claim checks. Processed billing at month end which had specific dead lines that had to be met in a timely matter.
Contact Center Agent Dallas Pride Staff (Great Lakes) 9 / 2015 – 11/2015
I work as a contractor for companies in need of financial services in office and case management and customer service. Currently I work with a student loan servicer educating borrowers fiscally on direct consolidation, deferments, forbearances, forgiveness programs and student loan incentives while negotiating payments and repayment plans.
Senior Operations Coordinator Capital One 3/2009 – 9/2015
I managed a portfolio of 200+ follow-up accounts with customers, insurance companies and lien holders. I was responsible for handling, coordinating and maintaining total loss, GAP, and physical damage claims. I processed physical damage checks. I interfaced with customers and insurance adjusters daily to assist with customer’s need and diffused escalated calls. I prepared working correspondences via email, fax, and mail while handling claim checks. I released titles and liens once loan contract terms were satisfied.
Healthcare Provider Home Healthcare 5/2006 – 5/2007
I supported patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands. I provided transportation assistance and companionship by accompanying clients to doctors’ offices and other trips outside the home. I administered prescribed oral medications under written direction of physician or directed by home care nurse and aid. I massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation. I protected the home care agency by adhering to professional standards; home care policies and procedures, federal, state, and local requirements.
Medical Assistant Intern Dr. Boppany Office 2005
I checked vital signs on patients, performed blood work, injections and administered medications as directed by the physician. Other duties include filling out requisition forms, verifying patient insurance eligibility and authorizations, maintaining patient charts and office equipment, ordering office supplies and preparing bills.
Max Program – Remington College, Dallas, TX, 09-201*-**-****
Medical Assisting – Remington College, Dallas, TX 08-200*-**-****
REFERENCES Available Upon Request