CC Nguyen

713-***-****

ac68wa@r.postjobfree.com

Human Resources Executive

A visionary, proactive, and results-driven leader with 20 years of progressive experience in all areas of HR in various industries. Served at both levels, strategic and tactical, in developing and maintaining HR infrastructures

(systems, data, and processes). Reputation for being accountable, collaborative, people-focused, and dedication. Talent Acquisition Learning and Development Performance Management Compensation Workforce Planning Mergers and Acquisitions HR Metrics/Analytics Compliance Vendor Management Change Management Project Management Benefits/Payroll PROFESSIONAL EXPERIENCE

UNIVERSAL AMERICAN, a WellCare Company – Houston 2014 – April 2018 Director, HR Operations and Benefits (reported to Senior VP of HR) Provided overall leadership and directions for HR operations (data, systems, processes and analytics) – core HR, payroll, talent acquisition and learning and development – and managed third-party administrator (ADP Health & Welfare) and benefits providers / carriers to ensure regulatory compliance (ACA, COBRA, FMLA, ERISA).

• Maximized the use of technology by developing and implementing Employee Self-Service (ESS) and Manager Self-Service (MSS) as well as developing and delivered training, resulted in increased data integrity and automated processes, transforming HR from a transactional to a consultative model.

• Audited and discovered deficiencies in the form I-9 process and partnered with vendor to reconfigure I-9 system to address core issues: missing I-9s, employment reverification and eVerify. Eliminated possible fines.

• Partnered with ADP converting batch to real-time processing which improved the onboarding experience, reduced billing/invoice adjustment, and increased data accuracy across internal and external systems.

• Reviewed call center metrics for trends and identified solutions to common, recurring issues, enabled talent acquisition team members and HR Business Partner and managers to focus on organizational success.

• Reviewed and corrected EEO-1 filing and AAP activities, mitigated risks and liabilities.

• Created an automated monthly compliance report for learning and development department, identifying gaps and driving 100% compliance established by the Centers for Medicare & Medicaid Services (CMS). INTERTEK – Houston 2008 – 2013

Manager, HR Shared Service Center (reported to VP of HR) Provided oversight and leadership for HR Shared Service Center (pre-employment, onboarding, employee life cycle, I-9s, benefits, payroll, employee files, and annual federal reports EEO-1, VETs, AAP) including service delivery, operational effectiveness and efficiency, business process review, continuous improvement activities, and technology strategy serving 6000 employees in 140 locations across the U.S. and Canada.

• Led several key initiatives integrating 6 divisions into a common financial platform (PeopleSoft), a payroll system (ADP PayForce), an applicant tracking system (Taleo), and Form I-9 (HireRight). Resulted in uniform policies and processes as well as a reduction of FTEs by 14%.

• Directed a $2.5M PeopleSoft (PS) HCM (core HR, ESS, MSS and Time and Labor) implementation for North America--USA and Canada--including training (classroom, webinars, and user’s guides), system interfaces and customizations. Completed on time and within budget. Served as an advisor for PS implementation globally.

• Saved $500k annually by converting antiquated paper records to an electronic document management system.

• Created and defined an HR scorecard and advised VP of HR as part of an organizational operations review.

• Generated, analyzed and summarized workforce analytics. Advised business leaders and HR business partners of trends and recommended solutions enabled business to make informed decisions.

• Collaborated with IT in designing and developing a single HR intranet site for all divisions, including a global IT service request form and online termination form, enhanced onboarding experience and reduced “wasted funds” for unused email and mobile phone accounts.

• Partnered with legal, finance and purchasing to develop and implement a process for hiring contingent workforce, eliminated misclassifications of employees per DOL and reduced costs of legal fees and potential litigation.

• Developed and implemented controls (HR, payroll and benefits) based on internal and external audits

(OFCCP), mitigating risks and ensuring compliance. EMPLOYEE BENEFITS SOLUTIONS – Houston 2006 – 2008

Human Capital Manager (reported to VP of Ops)

Oversaw all HR functions encompassing recruitment, compensation, learning and development, organizational development, and employee relations.

• Developed and implemented a competitive compensation program for key positions based on marketplace benchmarking and company’s philosophy. Led to establishing career paths and succession planning, lowering turnover rate, and increasing employee’s performance and morale.

• Formalized onboarding and exit interview processes favorably impacted retention and gather info on why employees leave, respectively.

• Wrote company’s first employee handbook, provided clarity on policies and avoided employee relations issues.

• Developed and delivered training workshops on policies and procedures and legal / regulatory compliance.

• Designed and oversaw best practice-based employee performance management system, resulted in 100% management usage. Revised and expanded definitions of behavioral competencies, clarified links between proficiency indicators and competency definitions, and ensured results reflected performance-based culture.

• Developed and implemented HR programs designed to improve employee engagement and retention (employee survey, social events, employee recognition, work-life balance, mentorship, and career development programs).

• Established recruitment strategies including employment brand development, college recruiting program, and internships resulted in 55 employees hired and agency fees reduced by $750,000. NEXTIRAONE (formerly Williams Communications Solutions) – Houston 1997 – 2005 Manager, Training (reported to VP, HR) (1998 – 2005) Responsible for the overall administration of the training and development organization, 14 instructional staff and 4 admins, serving over 5000 employees nationally, including responsibility of managing the department’s P&L.

• Established infrastructures which resulted in increased use of the learning management system (LMS), a strong partnership with other departments (contracts, sales, and finance), and development of training metrics where none had existed.

• Developed and implemented a knowledge-based system for technical workforce enabling dispatcher/call center to effectively manage resources.

• Expanded LMS use to include individual development plan (IDP), skills and certification tracking, optimized workforce readiness capabilities.

• Generated cost reduction of $100k annually by solely integrating three LMS into one, saved $250,000 in technical consulting fees. Created and delivered multi-level system training resulted in a $500k savings.

• Served on a cross-functional taskforce to develop and implement “Empower 2000,” a career mapping/ succession planning for sales and technical workforce, increased company’s ability to attract, motivate and retain top talents.

• Collaborated with “Workforce Readiness” to assess skills gap and developed annual training plans to meet business needs and maintain “GOLD” partner certification with vendor.

• Successfully managed department operating budget ($25M), capital budget ($10M), state grants ($1.5M) marketing promo funds ($2M) and revenues ($5M), transformed department from cost center to profit center. HR Rep/Recruiter (Reported to HR Manager) (1997)

Developed and executed recruiting strategies in support of staffing needs.

• Streamlined recruitment process and implemented a centralized recruitment center as a solution to business needs. Was innovative in developing all recruitment efforts in house: “A Day in A Life” video, “Employee Testimonials” and “Career Day.”

• Implemented Restrac and provided training to recruitment team, including redefining process and training workforce.

EDUCATION / PROFESSIONAL DEVELOPMENT

M.A. in Psychology, University of Houston

CC Nguyen 713-***-****

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