Manager Customer Service

JOSEPH FARNAN

*** ****** ******, *** ****** City, NJ 08215 609-***-**** ac68u1@r.postjobfree.com

PROFESSIONAL SUMMARY

Dependable and honest casino floor supervisor with an excellent monitory evaluative skills of table game dealers and players. Has excellent interpersonal and customer service skills and believes strongly in a casino policy and procedure adherence by all staff. Has more than 20 years of managerial and supervisory experience in gaming operations and hospitality. Holds a Bachelor’s Degree in Business Administration with a concentration in Marketing.

CORE QUALIFICATIONS

Key License holder

Extensive Managerial and Supervisory experience in gaming operations and hospitality

Highly dependable and loyal

Excellent Customer Relations experience

In-depth knowledge of the casino gaming industry

Exceptional ability to communicate effectively with team members at all levels of the organization

Ability to identity various cheating techniques

Bachelor’s Degree in Business Administration - Marketing

EXPERIENCE

BALLY’S PARK PLACE CASINO Feb. 1989 – Present

Table Games Asst. Shift Manager/Supervisor/Dual Rate

Track player activity and develop relationships with players. Managed, directed, and supervised the overall operation of assigned area in compliance with established policies. Enforced the procedures of each game and

communicated information to Casino Manager for proper accounting of game. Ensured all rules and procedures were properly followed by dealers. Resolve player disputes.

Original Table Games Instructor for TGSA I, II and VII Cleveland Horseshoe Casino.

Original Table Games Instructor for TGSA I Cincinnati Horseshoe Casino.

Assisted in operations for opening of both properties.

Assisted in two Hiring Events Horseshoe Baltimore.

Instructed numerous new table games

Assisted with Human Resource Department in teaching the table games department “Mastering Suggest I+II”

RESORTS INTERNATIONAL CASINO June 1987 – Feb. 1989

Assistant Hotel Manager

Administered day to day operations of management directives in guest relations

Responsible for the safety & security of the hotel and it’s guests

Resolving guest related issues and complaints

Chaired a daily department heads meeting

Hotel Department representative for Safety Committee

EDUCATION

B.S BUSINESS ADMINISTRATION - MARKETING

Philadelphia University – Philadelphia, PA

HONORS & AWARDS

Recognition from Bally’s Casino for professional training of staff in computer operations and new gaming techniques.

PROFESSIONAL AFFILIATIONS

Member of New Jersey School Board Association

Member of New Jersey State Interscholastic Athletic Association

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