Robert Smartt

Senior IT Business Analyst

Ph- 253-***-**** Email: ac68tz@r.postjobfree.com LinkedIn: https://linkedin.com/in/robert-smartt-81901315

Professional Summary

Business Systems / Software Analyst with years of experience in the Information Technology and Business Information Systems sector. Established skills in analytical systems design & development, software quality assurance, and process analysis and improvement. Administrative experience on multiple platforms, and in the health care & health benefits industries, as well as the military’s Defense Health Agency. Implementation expertise on web applications and mobile software apps.

Professional Technical Skills

Data Analysis & Business Intelligence (Tableau, Erwin), Data Modelling, Database design, SQL queries, Microsoft Office suite, including Word, Access, Excel, and PowerPoint, running on Microsoft Windows (7,8,10) platforms. Project Management (Microsoft Project), Microsoft Visio & Visual Paradigm for system design, Microsoft SharePoint. UML/ER modelling & design, incident & case management (with Fogbugz, JIRA, Zendesk, Bugzilla), Use Case development, Salesforce implementation (LMS), Business Process Design, CMMI, Six Sigma, the full SDLC process, including Requirements development and management, Requirements Traceability Matrix (RTM), Quality Assurance, and User Acceptance Testing (UAT). Delivery of the SDLC in either the Waterfall or Agile (Scrum) environments.

Employment Experience

December 2015 – Present: IT Business Analyst

ECS (Consulting with US Department of Defense, Defense Health Agency)

Requirements Traceability Matrix development delivery for mobile apps, web

Apps, and other related IT projects

Worked with product owners on the redesign and responsive web design project

for the defense health agency’s popular web program for service members,

AfterDeployment (afterdeployment.dcoe.mil/)

Worked with product owners to enhance the AfterDeployment site’s web analytics program, implementing the US government version of Google Analytics, in order to provide business intelligence and enhanced data driven decision making.

Elicited and managed requirements for the implementation of data at rest encryption guidelines, as well as data in transit guidelines (security implementation).

Managed and gathered requirements for the implementation of an interactive message board, for military kids, tweens and teens of active service members, for the MilitaryKidsConnect web product (located at militarykidsconnect.dcoe.mil/)

Developed Requirements, acted as project manager, and ScrumMaster for a Drupal implementation for Military Kids Connect.

Assisted with requirements gathering facilitation for the implementation of a REACT Native mobile app that featured a study on service men and women, involving various content from the AfterDeployment site. Implemented User Acceptance Testing with the product team

Delivered the Requirements Traceability Matrix for the Infographic project for the MilitaryKidsConnect product (an interactive application that featured topics related to PTSD and Traumatic Brain Injury (TBI)

Requirements development on several SharePoint based projects, including a health surveillance site, Medical Treatment Facilities site, and the Center for Laboratory Medicinal Services SharePoint sites. Oversaw implementation.

Worked with the Quality Assurance team to establish project test scenarios and the building of test scripts

Worked with project managers to ensure timely submission of project deliverables

Facilitated Joint Application Development sessions

Worked on process initiatives for SDLC, Content Management, and Usability SOPs

February 2014 – Dec 2015: Technical Solutions Analyst (TSA)

TEKsystems (Consulted with Washington Health Benefits Exchange)

Assisted with Developing solutions for the Washington Health Benefits Exchange (WAHBE) software implementation (Health Plan Finder) as lead solutions analyst, including the following Request For Change (RFC) software design projects;

oRFC 1261, Correspondence Document Management- Innovative design to provide the organization the control over most functionality surrounding the design of correspondence documentation, saving millions of dollars in development costs over time.

oCR 327, 1095-A Tax Form Implementation- Design implemented to meet federal requirements for all health exchanges in the country to report health premium and tax credits to clients and regulatory bodies at the end of the year.

oRFC 1050, Web Content Management System- Critical design with 3rd party vendor involvement (via RFQQ) enabling WAHBE users to edit and manipulate website content on demand utilizing Drupal, allowing for greater efficiency responding to business and regulatory needed site changes, and saving millions of dollars in development costs over time.

oRFC 1192, Update APTC Calculation- This system change design re-calculated how the organization’s site calculated the determination of tax credit values, incorporating the federally mandated Essential Health Benefits (EHB) rule, a key component of the Affordable Care Act.

oRFC 1309, Consumer Testing for Premium Aggregation Removal- user / consumer testing design with prototyping to ensure user acceptance for this landmark HBE effort

oRFC 1297, Open Enrollment Update- Updated the beginning and end dates of open enrollment to be dynamic moving forward, in order to easily accommodate future changes to the open enrollment season.

Supported the management of system correspondence and notification processes

Supported the management of system communication technical deliverables

Supported the management system invoicing and billing technical deliverables

Initiating and leading meetings with primary project stakeholders

Involved in, and leading Joint Application Development (JAD) sessions

Critical assessment of test scripts, test cases and supporting the UAT environment

Usability and Consumer UI testing

System design prototyping with Axure PRO

Correspondence development using Adobe LiveCycle

February 2014: Software Quality Assurance Engineer (project)

TEKsystems (Consulted with Washington Health Benefits Exchange)

Performed software testing (UAT) for health benefits software project

Implemented criteria-based scenarios, with measured results against system expectations

Reporting and logging of system defects

Development of test scripts

September 2012 - December 2013 : Business Systems Analyst & Tier 4 Technical Support

RYLEM (Consulted with SEIU 775 Training Partnership)

Mastered DSHS health care providers training requirements, and utilization of corresponding business rules. System functional analysis

Developed tier to tier working relationships and expectations (Extensive work performed in conjunction with the Customer Experience & Member Resources Center teams).

Coordinated the escalation, prioritization, and resolution process on thousands of system and requirements related bugs and cases

Provided support and solutions for the company’s proprietary portal website (portal 1.0), including functionality and features.

Provided support and solutions with regards to case resolution, contact and account maintenance, in a new CRM / LMS Salesforce.com platform implementation (portal 2.0)

Provided assistance with test cases (UAT) for portal 2.0, with regards to implementation of DSHS and DOH certified training requirements

Development of training documentation and assistance for tier-1 & tier-2 support groups

System administrator of Fogbugz case management tracking system

Microsoft SharePoint 2010 functionality and administration, including site ownership.

Education

City University of Seattle: Computer Information Systems.

Certifications:

-Information Security, training through TEKsystems (February 2014)

-Certified ScrumMaster® (via Scrum Alliance, December 2017) for Agile product/software development

Personal & professional references available upon request

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