ac68ro@r.postjobfree.com

PROFESSIONAL PROFILE:

Over 10 years of experience as a Technical

Communicator/Content Developer mostly with the

U.S. Department of Energy, National Nuclear Security Site and other regulatory environments. Assertive

approach to fact-finding, collaborating, and interfacing with customers and subject matter experts.

Excellent writing, editing, proofreading, rapport

building, and time management skills.

702-***-****

Linkedin.com/in/janetemccreary

Clearwater, Florida

SKILLS:

Microsoft Office Suite (Word, Excel, PowerPoint,

Project, Publisher, Visio), SharePoint;

Adobe AcrobatPro, FrameMaker, PhotoShop,

RoboHelp; HTML (HomeSite), Camtasia, SnagIt,

Gadwin; Outlook, Lotus Notes, Google Docs,

Dropbox, PC/Mac OS, 65 wpm typing. Writing/manual

style proficiencies: APA, CMS, GPO.

EDUCATION:

B.S. Information Systems, University of Phoenix, Las Vegas, NV Coursework completed in Web Publishing, College of Southern Nevada, Las Vegas, NV

Grant Proposal Writing certificate, Broward College, Pembroke Pines, FL

PROFESSIONAL AFFILIATIONS:

Society for Technical Communication (STC) 2008-2013 STC Vice President, Southern Nevada Chapter 2010-2013 Publicist (pro bono), 88.1 FM KCEP, Las Vegas, NV

CERTIFICATIONS:

Six Sigma Yellow Belt (BSC, 2004)

Q Clearance (DOE, 2008)

PROFESSIONAL EXPERIENCE:

4/2018-5/2018, (Contract) Technical Writer, Citigroup Security & Investigative Services (CSIS), Brandon, FL In support of CSIS, write, edit, and design instructional modules (e.g., procedures, training presentations) for the Case Management System (investigational management application) implementation effort. Ensure ISO 9000 compliance. 12/2017-01/2018, IT Technical Writer, Depository Trust & Clearing Corp. (DTCC), Tampa, FL In support of IT Architectural Communications, created user guides, presentations, and a style guide/manual for SharePoint users.

4/2017-9/2017, (Contract) IT Technical Writer (Contract), Pharmerica Corporation, Tampa, FL In support of software development teams’ product documentation within an agile environment for long-term care facilities’ pharmaceutical dispensary needs. Created user interface text and images for online help and developer guides, user tutorials for LTC400 and GUI applications. Interfaced with project leads, business analysts, developers, quality engineers, product managers, usability experts, and training personnel to ensure an accurate and consistent user experience. Performed quality assurance and user acceptance testing duties to ensure accuracy and consistency. Ensured version control and electronic documentation management utilizing SharePoint. 10/2015-10/2016, IT Technical Writer, Nutriforce Nutrition, Miami, FL Researched and created user guide/help manual using help authoring tool (RoboHelp) for in-house, custom supplement manufacturing software application (Manuforce). Performed, documented, and validated processes for all user perspectives. Work with software developers to document/troubleshoot Manuforce Help Desk. 6/2015-10/2015, (Contract) Technical Writer (Remote) (AON Hewitt/Chen Medical) Executed electronic change requests using custom Customer Service content management tools; researched, analyzed, and reviewed client requirements, documentation, and communications needs. Analyzed incoming client change order requests, consulted with client team on proposed impact and change requirements. Implemented updates based on Service Level Agreements. Utilized multiple custom, industry specific customer service content management tools to implement client requests.

8/2014-1/2015, (Contract) Technical Editor/Writer, Actavis Laboratories FL, Inc., Davie, FL In support of Pharmaceutical Technologies, ensured compliance with the FDA current Good Documentation/Manufacturing Practices (cGD/MPs). Updated Bottle Consolidation project procedures; edited and formatted pharmaceutical packaging processes. Generated and submitted weekly progress reports to Project Manager. Performed quality assurance duties as assigned (e.g., proofread analytical, created batch control spreadsheets). 1/2014-3/2014, (Contract) Technical Writer/Editor, Spirit Airlines, Miramar, FL In support of Technical Publications, ensured the quarterly development of FAA regulatory manuals. Provided required information for technical manuals and documents by ensuring accurate content, format, spelling, punctuation, and McCreary, J. p. 2

grammar. Incorporated subject matter experts’ (SMEs) change requests via open-ticket request system; ensured revision cycle milestones and deadlines were met. Interfaced with engineering, operations, and maintenance personnel in person and using SharePoint. Edited, formatted, and proofread regulatory documents; compiled and distributed publications to remote personnel using multiple publishing outputs (i.e., SharePoint). Upheld assigned documentation architecture/version control.

1/2013-4/2013, (Contract) Technical Writer/Editor, Navarro Research & Eng., Las Vegas, NV In support of Navarro-Intera (i.e., Nevada Test Site [NTS]) environmental clean-up and remediation, responsibilities included interviewing SMEs, writing, editing, proofreading, collating, and publishing technical documents, policies/procedures, abstracts, and white papers using multiple outputs including SharePoint. 3/2012-6/2012, (Contract) Technical Writer/Editor, MGM Resorts International, Las Vegas, NV In support of subcontractor (ACS/Xerox), generated and/or recreated corrupt knowledge-base articles for transfer to Remedy knowledge-base system. Collaborated/authored newsletter, "The Work Around." Performed interviews and fact-finding with SMEs; designed/populated/newsletter. 1/2010-7/2010, (Contract) Regulatory Documentation Specialist, Savannah River Site, Aiken, SC In support of the Savannah River Remediation project, revised, formatted, and proofread regulatory presentations/documents (e.g., Comprehensive Environmental Response, Compensation, and Liability Act). Comment/resolution scribe for Nuclear Regulatory Commission, U.S. Environmental Protection Agency, and SC Department of Health & Environmental Control.

5/2005-1/2010, Technical Writer/Editor, Navarro Research & Engineering, Las Vegas, NV In support of Stoller-Navarro Joint Venture environmental NTS clean-up, responsibilities included editing, writing, organizing, and publishing complex documents, standard operating procedures (SOPs), and presentations for grammar, clarity, and consistency. Using internal style guides, CMS and GPO; provided writing, editing, and proofreading support to authors, scientific SMEs, and managers. Revised/rewrote for proper grammar, styles; cross- checked, verified, updated references; ensured graphic/image consistency. Coordinated with management, authors, SMEs, and desktop publishers to distribute high-quality publications in adherence with tight deliverable schedules. Utilized SharePoint to format code, links, and publish broadcasts/articles. Volunteered for Process Improvement and Emergency Response Teams; appointed acting supervisor when absent. 8/2004-5/2005, Technical Writer, Bechtel Nevada, Mercury, NV In support of the NTS management and operating contractor, interviewed SMEs, planned, wrote, edited, and proofread complex technical documents/SOPs/templates for style, grammar, and format. Formatted text, designed/inserted flowcharts and graphics; ensured content logic, organization, and consistency. 12/2002-8/2004, Desktop Publisher, Bechtel/SAIC (BSC), Las Vegas, NV In support of the Yucca Mountain Project (YMP), formatted, proofread, and QCed complex technical documents using advanced software skills; managed file creation/manipulation/maintenance and version control; graphic/image, flowchart, and table creation. Built and maintained electronic storyboard. Scanned/created, and/or converted electronic files according to requirements. Ensured compliance and recommended improvements, generated progress reports, created style sheets, templates, and styles. Ensured proper grammar, accuracy, and style consistency. Performed file recovery, reported hardware device/software upgrade needs. Mentored peers, interfaced with SMEs. Emergency Response Team volunteer.

2/2002-12/2002, Correspondence Control Technician Bechtel/SAIC (BSC), Las Vegas, NV In support of the YMP Correspondence Control Unit (CCU), identified, classified, distributed, tracked, and archived sensitive correspondence; performed correspondence capture processes (i.e., Action Tracking System). Generated CCU database unique identifier, converted to electronic correspondence, substantiated quality assurance classification, proofed and distributed correspondence. Documented scan-to/convert-to procedure/instruction to expedite departmental process. Collected data to devise statistical calculation for process improvement.

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