VICKIE LYNN CAIN

*** **** ******

DUNBAR WV *****

304-***-****

SUMMARY

An administrative professional with 30 years training and experience in Human Resources, Customer Service and other service related functions. Proven ability to communicate effectively with both internal and external customers. A dependable, adaptable and well- organized individual who is efficient and able to handle confidential and sensitive information. PROFESSIONAL EXPERIENCE:

KINDRED AT HOME---CHARLESTON

JAN 2006 – AUG 2018

SALARY: $16.73 HR

CUSTOMER TEAM COORDINATOR

Responsible to provide administrative services to support operations in the area of payroll, scheduling, data entry and customer support. Enters information for new referrals, admissions, order changes in an accurate and timely manner. Performs clerical support functions for staff that may include maintaining or retrieving files and reports, responding to telephone calls and assisting with special projects

HIGHLAND HOSPITAL---CHARLESTON

1999 TO 2005

SALARY: $12.00 HR

COLLECTOR/FINANCIAL COUNSELOR/ADMISSIONS CLERK

Monitors patient accounts receivables to identify overdue bills. Counsels patients or responsible parties on payment arrangements. Post payments to private pay accounts. Help in new admissions, entering their information into the patient profile and establishing a new chart.

ACORDIA NATIONAL---CHARLESTON

1996-1999

SALARY: $9.50HR

CSR CALL CENTER / DATA ENTRY

Taking inbound calls and quickly analyze customers inquiries and help resolve issues and requests.

UNITED PARCEL SERVICE – SO CHAS

1979-1995

SALARY: $13.60 HR CSR-CALL CENTER/CUSTOMER SERVICE/HUMAN RESOURCES DEPT