Head waiter, hospitality manager
Resume:
JONATHAN W. BLAAUW
**** ****** *****, ********, ************, 2055
Cell: 078-***-****
Email: ac68pe@r.postjobfree.com
PERSONAL PROFILE
I am an ambitious individual with experience in the customer service, sales and finance industries looking to move into tourism and hospitality. I thrive on the responsibility of running a team and have an exceptional customer service record, along with the ability to adapt to changing demands in the workplace. I’m currently looking for a challenging, fast-paced environment in the hospitality sector in which to utilize and expand my skill set.
CAREER HISTORY
Insurance Broker/Team Leader
Employer: Exhilarate (JHB)
Employment dates: June 2017 – March 2018
Work duties:
Signing new business for short term insurance products telephonically.
Generating new leads.
Managing a team, training individuals and ensuring weekly sales targets were achieved.
Direct Sales Agent/Training Manager
Employer: Radiant Marketing (CPT)
Employment dates: April 2016 – January 2017
Work duties:
Face-to-face selling of financial service products to individuals at various locations in Cape Town.
Assisted the manager with the day to day running of the office – taking second round interviews and overseeing the staff training process.
Continued personal development in the areas of sales, management and the financial services industry.
Waiter
Employer: Banana Jam Café (CPT)
Employment dates: January 2015 – March 2016
Work duties:
Serving food/beverages to customers.
Extensive knowledge of local craft beer – making recommendations to customers and upselling.
Competency in the utilisation of the Pont-of-Sales computer system.
Handling customer payments, cashing up at the conclusion of each shift.
General cleaning/organising of the restaurant before, during and after each shift.
PROFESSIONAL:
Exceptional sales and customer service skills.
Strong leadership and organizational abilities.
Fully computer literate and competent in the use of Point-of-Sales software as well as operating a till.
Working knowledge of accounting/financial markets and services/insurance/hospitality industries.
Ability to work to strict deadlines, handle pressure and achieve targets and objectives.
Team player – able to work well with others and to train/motivate individuals.
Good with punctuality/time management and general professional conduct in the workplace.
KEY COMPETENCIES AND SKILLS
PERSONAL:
Excellent communication and people skills.
Fast learner – ability to handle stressful working environments and to adapt to changing conditions.
Bi-lingual – English and Afrikaans,
Drivers licence and flawless driving record.
ACADEMIC QUALIFICATIONS
Institution: Alison Online University.
Dates attended: June 2017 – July 2018
Qualifications gained: Advanced Diploma in Tourism and Hospitality Management.
Institution: Complete Trader
Dates attended: February 2012 - May 2012
Qualifications gained: Introduction to Forex Trading and Technical Analysis of Financial Markets Level Course.
Institution: University of Cape Town
Dates attended; 2007 - 2009
Qualifications gained: Bachelor of Business Science (Finance, CA) – first 3 years only.
Institution: Bartender’s Workshop
December 2006 – January 2007
Qualifications gained: Bartending Level 1.
Institution: Bishops
Dates attended: 2002 - 2006
Qualifications gained: Matriculation with distinction (A aggregates in Accounting, English, History and Afrikaans).
REFERENCES
Name:
Sean Muhenyeri
Address:
135 Main Road, Unit 102, Claremont, Cape Town
Telephone:
Job title::
Manager at Radiant Marketing
Name:
Greg Casey
Address:
157 Second Avenue, Kenilworth, Cape Town
Telephone:
Job title::
Owner of Banana Jam Cafe
Contact this candidate