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Customer Care Staff

Location:
Ghana
Posted:
October 01, 2018

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Resume:

CURRICULUM VITAE

PERSONAL DETAIL

Miss Effah Diana

C/o Miss Mavis Afriyie Donkor

P.O.Box ct2808 Cantonments

Accra

ac68nu@r.postjobfree.com

024*******

PERSONAL ATTRIBUTE

I am intelligent, focused, hardworking, and confident with a lot of enthusiasm, which enables me to work efficiently with others in a team.

CAREER OBJECTIVES

Strive for excellence in all endeavors and to relate my personal attributes to help spearhead an organization’s goals, aims and objectives.

GENERAL CHARACTERISTICS

• Quick learner which enables me to work with little or no supervision.

• Able to work under pressure

EDUCATIONAL BACKGROUND

• Academic Degree/Certificates

• BSc Business Administration 2013 (Banking and Finance)

• West Africa Examination Council 2004 (WAEC)

• Basic Education Certificate Examination 2001 (BECE)

INSTITUTIONS ATTENDED

• Presbyterian University College, (Abetifi Campus)

• Mpraeso Secondary School ( Mpraeso-Kwahu)

• Living Stone Preparatory School (Nkawkaw)

RELEVANT EXPERIENCE

Starlife Assurance (UniBank Ghana Limited -Bancassurance) March 2013 to date

• Selling of the company’s insurance products at UniBank Koforidua Branch.

• Sending weekly reports to the Bancassurance Department in a PDF format.

• Assisting the Service Ambassador in managing the floor.

• Completing account opening forms for new customers.

Local Enterprises and Skills Development (LESDEP) Sept 2013-Aug 2014

(National Service)

• Handling secretarial duties

• Filing of documents and customer care services

• Typing letters and dispatching them

• Registering new beneficiaries

• Monitoring beneficiaries

• Receiving monthly payments by beneficiaries

Ankam Medicure Centre (Industrial Attachment) May 2010-Aug2010

Ankam Medicure Centre (Industrial Attachment) May 2011-Aug 2011

Handling Administrative work

• Assisting in recruitment of applicants

• Organizing of staff meetings

• Preparing minutes of staff meetings

• Settling scolds between staff.

• Handling secretarial duties

• Filing of documents and customer care services

• Preparing and paying staff salaries

• Typing letters and dispatching them

• Handling petty cash book database

• Scanning of sold policies in a PDF format and sending via mail to the Bancassurance Department.

KEY ACHIEVEMENT

I was able to develop a good interpersonal relationship between customers and staff of these organizations.

REFEREES:

Benedict Amponsah

Starlife Assurance Company Limited

Koforidua

050*******

Samuel Koranteng

Starlife Assurance Company Limited

Koforidua

024*******

Madam Fatahiya Zulka

Local Enterprises and Skills Development (LESDEP)

Koforidua

020*******

Mr. Forster-Tetteh

Local Enterprise and Skills Development (LESDEP)

Koforidua

024*******, 023*******

Dr. Julius O. K Tetteh

Ankam Medicure Centre

Accra

020*******



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