Customer Care Staff
Resume:
CURRICULUM VITAE
PERSONAL DETAIL
Miss Effah Diana
C/o Miss Mavis Afriyie Donkor
P.O.Box ct2808 Cantonments
Accra
*************@*****.***
PERSONAL ATTRIBUTE
I am intelligent, focused, hardworking, and confident with a lot of enthusiasm, which enables me to work efficiently with others in a team.
CAREER OBJECTIVES
Strive for excellence in all endeavors and to relate my personal attributes to help spearhead an organization’s goals, aims and objectives.
GENERAL CHARACTERISTICS
• Quick learner which enables me to work with little or no supervision.
• Able to work under pressure
EDUCATIONAL BACKGROUND
• Academic Degree/Certificates
• BSc Business Administration 2013 (Banking and Finance)
• West Africa Examination Council 2004 (WAEC)
• Basic Education Certificate Examination 2001 (BECE)
INSTITUTIONS ATTENDED
• Presbyterian University College, (Abetifi Campus)
• Mpraeso Secondary School ( Mpraeso-Kwahu)
• Living Stone Preparatory School (Nkawkaw)
RELEVANT EXPERIENCE
Starlife Assurance (UniBank Ghana Limited -Bancassurance) March 2013 to date
• Selling of the company’s insurance products at UniBank Koforidua Branch.
• Sending weekly reports to the Bancassurance Department in a PDF format.
• Assisting the Service Ambassador in managing the floor.
• Completing account opening forms for new customers.
Local Enterprises and Skills Development (LESDEP) Sept 2013-Aug 2014
(National Service)
• Handling secretarial duties
• Filing of documents and customer care services
• Typing letters and dispatching them
• Registering new beneficiaries
• Monitoring beneficiaries
• Receiving monthly payments by beneficiaries
Ankam Medicure Centre (Industrial Attachment) May 2010-Aug2010
Ankam Medicure Centre (Industrial Attachment) May 2011-Aug 2011
Handling Administrative work
• Assisting in recruitment of applicants
• Organizing of staff meetings
• Preparing minutes of staff meetings
• Settling scolds between staff.
• Handling secretarial duties
• Filing of documents and customer care services
• Preparing and paying staff salaries
• Typing letters and dispatching them
• Handling petty cash book database
• Scanning of sold policies in a PDF format and sending via mail to the Bancassurance Department.
KEY ACHIEVEMENT
I was able to develop a good interpersonal relationship between customers and staff of these organizations.
REFEREES:
Benedict Amponsah
Starlife Assurance Company Limited
Koforidua
Samuel Koranteng
Starlife Assurance Company Limited
Koforidua
Madam Fatahiya Zulka
Local Enterprises and Skills Development (LESDEP)
Koforidua
Mr. Forster-Tetteh
Local Enterprise and Skills Development (LESDEP)
Koforidua
Dr. Julius O. K Tetteh
Ankam Medicure Centre
Accra
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