Customer Service Sales

Kaitlyn L. Bradberry

**** ********** **. ******, ** 29710 704-***-**** ****************@*****.***

EXPERTISE

Sales Team Supervision

Sales Training

Hospitality and Customer Service

Merchandising

Client management

PROFESSIONAL EXPERIENCE

Restoration 1 – Charlotte, NC

Sales representative, Client Manager, 04/2018 – 06/2018

As a sales representative and client manager, it is my responsibility to oversee jobs that we are handling for a client from start to finish. This means that I am the first point of contact for clients, I conduct the initial inspections and relay the information to the client, handle the paperwork and documentation, and oversee that the job is running smoothly and that the client’s home or business is being treated in a respectful manner. It is also my responsibility to prospect new clients and business partners. I am also responsible for taking twenty-four-hour emergency calls daily. I have been with this company for a brief time, however, I have added five new partnerships for them and sold/managed several jobs.

Reason for leaving: Will happily disclose this information during interview.

CATO – Laurens, Sc

Sales Associate, 11/2015 – 12/2015

2nd Assistant Manager, 12/2015 – 04/2016

I managed a team of associates daily to meet personal and corporate sales goals. I also worked with staff to ensure the best customer service as possible on both the sales floor as well as at the checkout desk or over the phone. I constructed displays for the merchandising of our products in the store, managed the paperwork for mornings and/or nights, depending on my schedule, and overseen the shipment deliveries each week. I was promoted from associate to assistant manager rapidly due to promising sales and outstanding customer service.

ACHIEVEMENTS

Surpassed daily personal sales goals

Surpassed daily ADS (Average Dollar per Sale) goals

FATZ – Clinton, SC

Server, 06/2015 – 07/2015

Hospitality Specialist, 07/2015 – 11/2015

Lead/Checking Server, 08/2015 – 11/2015

As a lead/checking server, I managed the completion of other server’s shift duties (pre-shift, during shift “side-work”, and post-shift responsibilities) daily. Also, I assisted the managers in making sure the maintenance and cleanliness of the kitchen and dining room was in order during the work day, while still maintaining my personal responsibilities (customers, side work). As a hospitality specialist, I maintained my tables as well as ensured the satisfaction of guests when and if the managers were handling other customer complaints/concerns or when other servers needed their help. I received the promotion to lead/checking server and the title of hospitality specialist due to my high tip rate, customer compliments and emails to corporate, as well as my work ethic. I was scheduled to be promoted to a trainer prior to my job transfer.

EDUCATION

ASHFORD UNIVERSITY, Online, 08/2017 – present

PRESBYTERIAN COLLEGE, Clinton, SC, 01/2015 – 05/2015

CLINTON HIGH SCHOOL – Clinton, SC, 08/2010 – 06/2014

REFERENCES

TAMMIE BRADBERRY (864) 547 - 0013

GLENN FORTIN 710 Edgewater Dr., Belmont, NC (704) 678 – 1526

SONYA FARMER (704) 773 - 6024

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