Areas of Focus: Program/Project Management Operations

Qualifications Profile

Results-driven, goal-oriented, and multifaceted professional, offering extensive experience in leading globally focused projects and programs encompassing operational, technical, and business operations. Accomplished business leader, with distinguished performance history and passion to build strong cross-functional partnerships, tackle complex business problems, and lead organizations from strategy through to execution. Expert at overseeing and collaborating with a diversity of professionals across various markets, levels, and functions to drive operational streamlining, seamless workflow coordination, and business process improvement. Highly knowledgeable of various methodologies including Agile and Waterfall, combined with solid understanding of the Project Management Body of Knowledge (PMBOK) concepts. Equipped with strong organizational and multitasking capabilities; adept at managing and accomplishing tasks within fast-paced environments.

Areas of Expertise

Product Launch and Delivery

Program Administration and Execution

Business Partnership and Relationship Building

Business Acquisition and Integration Oversight

Business Transformation Initiatives

Cross-functional Leadership and Collaboration

Compliance Management

Risks Assessment and Mitigation

Strategic Planning and Implementation

Global Payment Processing (Credit Card, ACH, and Real Time Payments)

Professional Experience

Aquent Group, Purchase, NY

Vice President – Program Management, MasterCard 2017–Present

Render expert oversight and governance to all programs including the product implementation and delivery which involve unifying cross-functional teams throughout the organization

Establish, execute, and lead program management discipline and support to ensure seamless project delivery and program completion through development and implementation of governance structure processes and program management tools

Take charge of creating project plans, program metrics, and schedules, while handling budgets and various project management requirements

Effectively guide and mentor all project managers, in charge of supervising cross-functional teams

Observe strict compliance with established internal and external regulatory standards and regulations

Maintain active communication across the program, involved departments, and projects

Notable Accomplishment:

Successfully led all operations from ground up including technology, standards, marketing, branding and operations in accordance with the set-forth time and budget

Ashlar Group, New York, NY

Program Manager Analyst, Citi 2017

Exemplified broad knowledge of compliance and risk in promptly formulating solutions to address issues involving root cause analysis, resolution, and remediation

Solely directed cross-functional teams such as Legal, Finance, Technology, Compliance, and Audit in fulfilling multiple tasks including facilitating remediation, conducting report and account analysis as well as test and production validations, and preparing roll up monthly report

Partnered with the executive management in performing compliance and risk calls, while offering remediation and solutions to resolve issues

MasterCard Worldwide, Purchase, NY (2005–2015)

Vice President, Global Cross Border Program Execution 2013–2015

Expertly led the development and implementation of a global cross-border program across 20 countries

Made contributions in employing priority execution plans through keen measurement, planning, and follow-up

Served as a subject matter expert, responsible for establishing the Cross Border’s Center of Excellence involving analytics and best practices implementation

Determined global opportunities and challenges in close collaboration with cross-functional teams

Displayed in-depth understanding of the company’s products, payment processes, and business credit cards

Notable Accomplishments:

Initiated the launch of the prepaid travel credit card that drove incremental revenue in the Japan market

Worked cross-functionally with market specific leadership teams thru the facilitation of payment overview summits to drive identification of activities for prioritization, thereby leading to product creation and launch

Brought significant global revenue growth by 12% by establishing and maintaining partnerships for the program’s activities as liaison between region and market executives

Boosted awareness and attained incremental revenue through effective assessment, planning, implementation, and expansion of the Cross Border Program

Prioritized and created an action plan for Cross Border Summits across 20 countries around the globe, thus driving an additional 12% Cross Border revenue

Vice President, Acquisition and Integration 2010–2013

Set strategic direction to Finance, Legal, Human Resources, Global Sales, Marketing, and Technology departments in combining more than $500M in business investments

Functioned as the integration manager, in charge of merging two global companies which involved managing a cross functional team across the program

Spearheaded the deployment and coordination of comprehensive communication plan of senior executives

Initiated the implementation of risk and compliance management processes throughout the business

Notable Accomplishment:

Played a significant role in successfully shutting an illegal part of acquired business operations within two months, without impacting MasterCard’s reputation

Director Leader, Advisors Operations (Global) 2005–2010

Offered executive-level leadership to Legal, Human Resources, Tax, Treasury, GTO, and Finance departments in establishing fully operational legal entities worldwide in China, Germany, Hong Kong, India, Sweden, and Russia

Efficiently fulfilled numerous tasks which included projects post-reviews, client feedback gathering, and due diligence findings combination to be presented to the executive management

Solely directed all facets of the global prioritization of data privacy and information governance Assumed project manager role, accountable for overseeing the implementation of Oracle EPM projects which included facilitating trainings globally

Worked closely with diverse groups and professionals including MasterCard Advisors’ group executives, including advisors for services and payments; heads of advisors for human resources, finance, and legal aspects; and other representatives across corporate and regional functions

Strategically managed cross-functional teams in merging two separate groups, Advisors Business Group with MasterCard Worldwide

Took charge of executing risk and compliance process across the business

Notable Accomplishments:

Enabled accurate review and management of large data privacy-wise in each country to provide and present data capabilities and inabilities through the development of global processes

Drove efforts in leading all aspects of the compliance and commercial activities development and implementation, thereby enhancing the MasterCard Advisors division’s performance

Earlier Career

US Attorney’s Office Eastern District, Brooklyn, NY

Deputy Chief Information Officer

Education

Bachelor of Science in Business Management and Economics, with Concentration in Information Systems

State University of New York (SUNY), Empire State College Albany NY

Activities

Board of Directors, Edgemont School Foundation

Vice President Technology, Edgemont Parent Teacher Student Association

Board of Directors, School Board Nominating Committee

Technical Acumen

Microsoft Office Network Oracle Collaboration Tools (JIRA) ALM Software Applications

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