Administrative Assistant
Resume:
Mara Elliott
Mascoutah, IL *2258
*******@*****.***
QUALIFICATIONS & SKILLS
Administration, Education, Customer Service & Support
Well-rounded professional in administration, support and customer service environments with mission driven attitude.
Prior experience and knowledge in the judicial process and criminal justice field.
High competency levels in developing and implementing organizational systems and best practices.
Proven ability in meeting deadlines, prioritize and multitask assignments/projects with a strong attention to detail.
Accomplished in the education field as Director of Education, Program Chair and Subject Matter Expert in academia for Criminal Justice Associate & Bachelor level degree programs with high retention rates & low attrition rates.
Strong knowledge of spreadsheets, tables and documents.
Ability to compose correspondence from draft to final version.
Excellent communication skills and outstanding ability to interact effectively at various social levels and across diverse cultures.
Skilled and effective facilitator with various adult and community groups.
Excellent collaboration with a wide range of internal and external executives and board of directors.
Chaired community events and programs building community volunteerism and promoting healthy and positive relationships.
Working knowledge of computers, Microsoft Office, Excel, Word, Power Point and Adobe
EDUCATION
Master’s in Public Administration - National University, San Diego, CA
Bachelor’s of Science in Criminal Justice Administration - National University, San Diego, CA
Southern Illinois University – Edwardsville & Carbondale, IL – No degree
MILITARY & PERSONAL ACHIEVEMENT
United States Navy Reserves – San Diego, CA, Naval Air Station North Island, Honorable Discharge
Missouri Army National Guard – Ft. Leonard Wood, MO, Engineering Brigade
Conditional Appointment for Special Agent FBI, Federal Bureau of Investigations, Washington, D.C. 1995
EXPERIENCE
In the Line of Duty, St. Louis, MO 6/2017 - Present
Executive Director
Direct and assist in law enforcement sales, marketing, conferences and recruiting efforts for Line of Duty Learning Streaming Video Library nationwide.
Build, grow and renew customer base from over 40,000 existing members on annual basis.
Develop and market strategy for new and existing products including campaigns, events and digital marketing.
Assist in launching visual medium of Streaming Video Library to Colleges and University Criminal Justice, Homeland Security and other related degree programs for curriculum development.
McKendree University, Lebanon, MO 9/2016 – 6/2018 Public Safety Officer
Responsible for maintaining a safe and orderly environment on campus.
Assist and respond to emergency situations,
Write police reports
Enforce parking and other university policies.
Provide police presence at all home athletic games and center of arts performances.
Patrol perimeter of campus grounds via vehicle and foot patrols.
Assist in new employee orientations.
St. Louis Children’s Hospital, St. Louis, MO 9/2015 - 9/2016
Supervisor, Public Safety
Supervised a staff or 42 armed public safety officers with 3 shift rotations.
Performed daily security checks to ensure safe, secure environment by applying crime risk and safety hazard prevention techniques, methods, practices to include a search of all Emergency Room entries using medal detector devices.
Maintained timesheets and scheduling for all personnel.
Monitored police reports and law enforcement database.
Responded to hospital “codes” to assist in patient/visitor incidents regarding crimes and unsafe situations.
Remington College, Shreveport, LA Campus & Memphis, TN Campus 6/2010 – 7/2015
Criminal Justice Department Chair
Director of Criminal Justice degree program to include; student scheduling, advising, curriculum, lesson plans, textbooks, classroom instruction, professional development and in-service training.
Responsible for overall management, coordination and evaluation of Criminal Justice Program.
Complied with that Federal and State regulations with report functions including ACCSC, ACICS and SAC accreditation agencies.
Mediate conflicts between students and instructors.
Accountable directly for Academic Department Budgets, Academic Program Development, Faculty Compensation and other school revenue profits.
Tracked over 100 student attendance, grades, and maintain retention and attrition rates for the department.
Achieved 99% graduation rates, +90% retention rates and low attrition rates with college and university students with the capability of effectively meeting and exceeding student progress goals and institutional milestones.
Scheduled and tracked student courses, classes, grades, attendance, and credit units from enrollment to graduation.
Managed and supervised staff of 18 instructors.
Taught Associate and Bachelor level courses in the classroom and on-line for Criminal Justice & General Ed.
Developed community and internal events growing the program and building community relations with 100% success rate.
ACICS (Accrediting Council of Independent Colleges & Schools) Evaluator: Criminal Justice Specialty.
Pinnacle Career Institute, North Kansas City, MO 2/2014 – 5/2014
Director of Education (Company Reorganized, Position Eliminated)
In Charge of the Department of Education managing 40 instructors and 250 students.
Reduced retention from 30% to 90% in first 15 days.
Increased attrition from 25-30 drops a week to <5 drops weekly in all 5 short weeks of employment.
Responsible for growth and community partnerships with externships in all 6 Health & Wellness degree programs.
Complied with Accrediting body and all Federal and State regulations.
Tracked over 250 student attendance, grades, and maintain retention and attrition rates for the department, including any probationary status students.
G4S Wackenhut, Bridgeton, MO 1/2008 – 1/2010
Business Development Manager
Acquired new business acquisitions every month with long-term partnerships.
Created clear and concise Power points presentations for multi-million dollars contracts.
Brought in, wrote and negotiated contracts resulting in multi-million dollar investments.
Attended local and national organizations and/or special events promoting and selling product.
Scheduled shifts and approved all PTO and timecards for staff of 14.
Maintained closed circuit television surveillance cameras
Responded to any incidents and managed conflicts per requirement.
Maintained building access of all employees entering and exiting.
Crimeline/Whitlock Training Group Corporation, St. Louis, MO (HQ, Portland, 6/2007 – 1/2008
Vice President National Sales
Developed potential sales of $5.1 M annually.
Designed and applied a sales strategy and sales plan for online training program in law enforcement.
Oversaw product/service development, pricing, sales budgets, and sales objectives.
Provided marketing and sales expertise to executive management team.
ITT Technical Institute, Earth City, MO 2004-2007
Program Chair, School of Criminal Justice
First campus to pilot the Criminal Justice Bachelor degree program nationwide.
Built and grew the CJ program from 0-100 students in one academic year.
Maintained retention rates above 90% and attrition rates below 15% attributed to hands-on and student engagement.
Serve as technical expert on criminal justice program for faculty and students.
Promoted efficient use of materials and resource used in instructional area with CJ textbooks and curriculum.
Created national CJ library consistent of VHS, videos and online programs to supplement curriculum.
Higher and supervised staff of 18 CJ instructors..
Frequently meet with appropriate agencies and companies within the community to promote the program, participated in job fairs, career fairs, graduation ceremony, schedule field trips, and recruit guest speakers in the classrooms.
Guest speaker at local high school college fairs and forensic and criminal law classes classroom for the purposes of recruiting to ITT Criminal Justice program.
Lindenwood University, St. Charles, MO 2006
Assistant Professor, Adjunct – Criminal Justice Department
Sanford-Brown College, Fenton, MO 2002-2004
Assistant Dean, Academic Affairs/Criminal Justice Instructor
Supervised over 70 afternoon and evening faculty and staff.
Coordinated and supported Academic Dean with all duties during the afternoon and evening.
Organized and developed class schedules and assigned rooms to classes.
Assigned faculty to various classes not handled by the department chairs.
Collaborated and facilitated faculty and department chair training.
Presented key portions of the student orientation package each term.
Handled student issues seeking positive and successful outcomes.
Observed and completed faculty facilitation of classroom sessions each term.
National University, San Diego, CA 1993-1999
Training Advisor/ Academic Advisor
Promoted to training advisor after 3 yrs. to train all new Academic Advisors and provide continuing training and development.
Achieved Top Monthly Advisor with 30 or more new student enrollments.
Academic Advisor at these campus and military locations:
oNaval Air Station, 32nd Street
oMarine Corp Base, 29 Palms
oTorrey Pines campus
oMira Mar campus
VITEK, Inc., Carlsbad, CA 1992-1993
Executive Assistant
Support President and provide general clerical assistance.
Prepared travel arrangements, type correspondence, prepare and manage expense reports, answer incoming phone calls, greet and meet visitors in a courteous and professional manner, organize filing system and order office supplies..
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