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Training Manager

Keller, TX
September 30, 2018

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Erin L. Fennell


Linked In Profile


Dynamic, motivated, and detail oriented professional with a proven record of managing projects from concept to completion, designing educational strategies, and coaching individuals to success. Skilled in building and delivering training, accompanied with exceptional communication and interpersonal skills.


Microsoft Office Suite – Word, Excel, PowerPoint, and Outlook

10-key (14,000 kph)

Typing skills (80 wpm)

Management experience

Onboarding Training

Author of Training and Procedural Manuals

Editor of External Correspondence

Expert in Credit Report Analysis

SharePoint Site Owner



Bachelor of Science, Communications

Minor in Technical Writing

Graduated August 2008


FIRST COMMAND BANK July 2015 to Current

Bank Training Specialist

Administrator for Learning Management System (LMS).

Create and publish Instructor-led courses within the LMS for self-registration by users.

Project Manager for procedure organization project. Consolidated and eliminated excess procedures from 726 to 457.

Align with all stakeholders to create and maintain an audit schedule for all procedures to ensure continued accuracy.

Design, develop, coordinate, and deliver training programs and materials for all bank departments, including new hire onboarding training.

Develop and implement a new hire onboarding training curriculum.

Schedule, coordinate, and facilitate training sessions for all business units.

Author and publish monthly and quarterly newsletters for employees regarding business changes.

Unification Committee Leader responsible for exploring issues within the company brought forth by employees and assigning tasks to individuals to work towards resolution.

Final approver for content added to or changed on the public website.

Monitor client feedback regarding apps in Google Play and iTunes and respond as necessary.

RISING POINT SOLUTIONS, LLC September 2011 to February 2015

Processing Manager

Provide training on new or revised processes as needed.

Develop, implement, and monitor processing department policies to ensure accuracy.

Write and maintain technical procedural manuals for all processing duties.

Responsible for all HR activity for processing department employees.

o Performance evaluations; including accolades and disciplinary action.

o Maintain personnel records.

o Interview and hire new employees.

o Provide one-on-one training to all new hires.

AMERICAN BANK, N.A. April 2006 to October 2011

Proof Processor/Teller

Processed all customer transit items, NSF processing, statements, ATM, online transactions, and automated telephone system on a daily basis.

Processed remote capture for business customers.

Balanced end of year general ledger accounts, and closed out the books for the tax year.

Processed and updated customer’s ATM transactions, account updates, internal files and accounts, and overall processing of all customer accounts.

Wrote a technical procedural guidebook for all teller job functions.

Balanced vault, teller drawer, ATM, and cash shipments to and from the Federal Reserve.

Developed a process for ATM procedures for daily balancing and weekly cash maintenance.


“Atta Person” recognition from the Bank President for bank wide Verification Training being handled and organized well with emphasis on aligning with home office strategies.

Employee of the Month – June 2016 (First Command Bank)

Great Works Recognition (First Command Bank)

oProvided Training on Apple Pay Implementation Project

Credit Repair Business Best Practices Certification (Rising Point Solutions)

Process Improvement

oCreated templates using Quick Note which resulted in more efficient processing. (Rising Point Solutions)

Data Organization

oCreated a quick reference guide to all operation documents for increased productivity. (Rising Point Solutions)

oWrote a technical procedural guidebook for all teller job functions. (American Bank)


oCreated a training curriculum in all office systems and policies and procedures that focuses on minimizing errors and generating superior results. (Rising Point Solutions)


oAwarded for strong attention to detail, reliability, and process improvement creation. (Rising Point Solutions)

oDeveloped company’s cell phone usage policy, employee emergency contact information, employee handbook, and notice of written warning documentation. (Rising Point Solutions)



Member in Good Standing

Fall 2006-Spring 2008

Social Sorority involved in fundraisers for Children’s Miracle Network

Served on the Sisterhood Development Committee

o Responsible for individual meetings with every member throughout the semester to ensure that they were managing their classes well, and helped with any problems, personal or otherwise

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