424-***-**** firstname.lastname@example.org LinkedIn
CSM with 20 years of experience with small businesses and sales, supporting executive teams by obtaining results in team environments. Strategic manager with strong interpersonal, communication, problem solving and decision making skills. Ability to establish and maintain strong alliances lead and motivate teams; drive projects to successful completion; convey complex technical requirements/data; exceed customer expectations and achieve fiscal bottom –line results.
Comcast Cable Corporation, West Region Denver CO
Construction Coordinator 2/ Engineering PM 06-2017 -07-2018
Coordinate the day to day operations of Capital Projects on behalf of the project construction team management team.
●Manage and Track Milestones, Manage job through full lifecycle updating in JT/ Polaris, handle exceptions to the life cycle SLAs
●Liaise with Stakeholders. Point of contact (POC) for all internal Comcast cross functional groups; provide reporting for next level management.
●Manage and Analyze QC flow, pull reports / provide feedback based on analysis of report
Client Support Manager 2014- 2017 - Order Management 2006 -2015
Prepare and deliver monthly, quarterly, semi-annual and/or annual business reviews, understanding of Master Partner customer revenue base, including large opportunities, churn, contract renewals, and overall performance vs. contract commitment. To help grow revenue- Business Participate in preparation and presentation of contract renewals as required. To retain customer manage with order flow project and order management, installations, changes, disconnects as required Proactively manage all aspects of projects and other requests to completion work on multiple task escalations, construction outcome ROE Ability to effectively solve problems independently; manage complex issues and escalations.
●Managed client accounts, program strategy, projects & process
●Provided advocacy amongst a diverse internal & external client base
●Developed and Won an opportunity for $150 K
●Managed customer feedback and support requests through multiple vectors including email, user forums, ticketing system
EDUCATION AND TRAINING
Master of Science in Management –MSM Project Management
Colorado Technical University, Colorado Springs, CO (Currently attending)
Bachelors of Science degree Business Administration – PM 2017
Colorado Technical University, Colorado Springs, CO 3.1
Proficient in Microsoft Excel, Access, PowerPoint, Reporting, Risk analysis, order entry, Microsoft office, Microsoft Project, Organizational Skills, Oracle