Customer Service Manager

Kristen MacDonald.

**** ***** ********. ********, *.C. 7-78-837-****

*******************@*****.***

C ompassionate individual with strong teaching, communication, organizational & interpersonal skills in a variety of settings demanding grace, ingenuity & skill. Key Qualifications

● Dependable and caring person with solution-oriented ideas.

● Directive and tactful.

● Effective teacher.

● Resourceful.

● Enthusiastic contributor to the success of organization objectives.

● Compassionate, nurturing and non-judgmental attitude.

● Well- spoken and connects to others easily.

● Emotionally mature and stable.

● Carries the burdens of others responsibly.

● Self starter and entrepreneur

● Disciplined leader

● Quick learner and autonomous worker.

● skilled at learning and navigating new systems.

● Seasoned traveler.

● Great communicator.

Homeschool Teacher

Squamish, B.C. 2014-present

● Balances work and homeschool responsibilities efficiently.

● Organizes curriculum for children and teaches each one with focused effectiveness.

● Includes Travel as part of the children’s curriculum. The Bay

Vancouver- Men’s Department 2009-2012

● Worked in sales at the Bay

● Assisted customers with purchases

● Created warm working relationships with co-workers

● Known for being the go-to person to handle customer service issues skillfully and agreeably. Professional Experience

Shiseido –– Cosmetic Manager from January 2007 – May 2008 in Nanaimo, BC

● Built up a fledgling business by improving marketing sales and building relationships

● Increased sales and interest in product by promoting samples and special events, including VIP spas

● Successfully handled public relations for Shiseido, creating numerous promotional events

● Excellent rapport with colleagues and General Sales Manager Macy's Estee Lauder ––Counter Manager from May 2004 - May 2005 in Monterey, CA

● Supervised staff of eight employees––successfully developed and monitored their road to achievement including practice of goal-setting and habitual use of objective measures

● Evaluated daily operations, developed forecasts and strategic plans to increase traffic, strengthen brand recognition and drive sale

● Chaired sales meetings to educate and empower beauty advisors

● Cold-called past clients, re-established relationships and introduced new clients to promote product investment and brand loyalty

● Introduced large accounts based on outstanding customer service and product knowledge.

● Planned and executed promotional events

● Proved leadership abilities by consistently achieving monthly sales and credit goals

● Raised record $15,000.00 for “Benefit Shopping Day”(annual charity event) Monterey, CA

● Strong endorsement from District Manager for business ability and leadership skills Taught English in Taiwan- 2001

● Taught English to both children and adults in a variety of settings including private schools and private lessons.

Education

Athabasca University- P resently an Undergrad Student in the The Bachelor of Arts program. Blanche MacDonald –– Completed ‘Makeup artistry program’ (Certificate) 2007-2008. Camosun College –– Completed three years towards a Bachelor of Arts in Psychology Thompson Rivers University- 2013 Accounting and Marketing Class. Volunteer Experience

Hilltop House –– Occupational Therapy Assistant from December 2012 – September 2013, in Squamish BC

Dress for Success –– Makeup Artistry from June 2008 – June 2012, in Vancouver BC Teaching - 2 009-2011- Small, weekly group class for immigrant women friends from Columbia, Thailand, Japan and China. Richmond, B.C.

References available upon request

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