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Customer Service Manager

Pickens, SC
September 30, 2018

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*** ***** ***** ****

Cell 864-***-****


Angela Foster


Human Resources (worker’s compensation, unemployment insurance, recruiting, time and attendance, payroll,

E-Verify, electronic on-boarding)

Marketing, Advertising, and Public & Client Relations

Customer Service, Telemarketing, and Call Center

Sales, Training development and delivery, and Management

Extensive knowledge in recruiting for manufacturing and logistics including Senior level

ACA compliant with insurance

Safety work-site evaluations


Spartanburg Community College 1990-1992

Business Administration/Radiology


Peoplelink Staffing 2015 to present

Branch Manager/Operations Manager

Manage Operations for Upstate SC Asheville and Hendersonville NC

Direct Branch budget P&L, KPI’s, QBR’s and performance reviews for office personnel and three on-site coordinators

Consistently recruit, source resumes, post positions, initiate job fairs and network to fill positions

Regional training branch for Southeast Region. ( SC,NC,AL,)

Branch started with 36 employees in 2015 with negative monthly GP and Net Income

Operating at 154% of 2017 budget

Increased YOY revenue 2016 to 2017 143%; Billable hours increased 2016 to 2017 275%

GM$ increase 2016 to 2017 220%; Net Income 2016 to 2017 1,725%

Demonstrates the company's and the area's core values, operating principles, and service differentiators

Randstad USA (Global Company) 2003-2015

2009 to present Assistant Branch Manager

Sold $2,000,000+account

Managed account and employees 200+

Consistently recruit, source resumes, post positions, initiate job fairs and network to fill positions

Interview and test 30+applicants weekly and trend 20 to 60 placements weekly

Onboard training and track time and attendance

Operated at 136% of budget in 2014. 2015 budget increase by 17%; operating at 121%

Revenue growth over 2014 is 141% Increased GM 143% from 2014

Manage office compliance and onboarding of internal staff, productivity reports, budget, growth and P&L

Consultant for attendance, turnover, JIT fills, direct hire, perm placements, Pay bill adjustments

2008 to 2009 Senior Staffing Consultant

Sales and service to new and existing clients

Developed new business from the ground up by prospecting and cold calling securing 56 new accounts

Consistently recruit, source resumes, post positions, and network to fill open orders

Track time and attendance, orientations, and weekly active client visits to insure safety and satisfaction

Operated above 120% of budget and carried 70% of branch revenue exceeding 150 employees

2005-2008 Account Manager

Promoted to manager the large account accounts to recruit and service and penetrate business in all departments

Manage 70 to 105 employees and a GM$ of $8000-$10,000 weekly

Responsible for 40%-60% of the branch revenue

Reduced turnover due to client visits, job shadowing, and extensive interviews to make a perfect match

Responsible for coaching/training additional internal employees. Activity reports and office compliance

2003 to 2005 Certified Employment Agent

Recruited and screened applicants through behavioral and traditional interviewing

Conducted hire paperwork that includes, W-4, I-9, benefit packet, 401K and Net Profit forms

Identified employment priorities and provide solutions that consistently meet and exceed client expectations

Responsible for weekly reports, payroll, workers compensation, unemployment, and purchasing for the branch resulting in cost savings

Managed, coached, and developed over 90 employees, while offering and executing innovative employment solutions to increase profitability of client companies

Chase Staffing Services 2000-2003

Branch Manager

Directed personnel, was main link between Chase and 30+ companies who employed 150 plus Chase employees

Responsible for all reports to owner and produced business to increase gross margin dollars

Completed payroll, accounts payable, workers compensation, unemployment, sales, customer service, training, purchasing, tours and follow up

Hired, developed and retained people to achieve operational excellence and improve profitability.

Temporary employee testing and onboarding including I-9, W4, WOTC, Wage Statements, etc.

Sales potential clients to set appointments to gain new business

Composed letters, memos, advertising and marketing materials

Will/Staff Personnel Services 1999-2000

Operations Manager

Provided customer service to clients and applicants

Supervised internal employees and handled payroll for 90+ employees and over 15 different companies

Evaluated and screened candidates to place them in compatible positions

Payables and weekly activity tracking

Uncovered sales opportunities, needs of clients and prospects through unsurpassed communication skills at networking functions, meetings and cold calls

Reduced operating expenses including workers compensation, unemployment, office supplies and building maintenance.

NSDI/Teleperformance 1996-1999

Corporate Training Manager

Trained all staff including managers on new projects and proper customer service and phone etiquette for residential and business-to-business sales and customer satisfaction, surveys, and political polling for SC locations

Created scripts and training material for classroom training

Supervised up to 120 employees, monitored phone calls and tested on material

Produced accuracy reports and followed FCC guidelines

Recruited, conducted interviews, prepared new hire packets

Daily production reports, managed call list and connectivity for 72 stations with multiple programs at one time

Completed several training seminars and won two awards for outstanding trainer in the southeast.


MSOffice, Windows WordPerfect E-Verify

PeopleSoft Kronos Vender Management Systems

Prove It Testing and Tutoring Sales Effectiveness Train the Trainer

One Minute Manager Operational Standards Electronic I9 and onboarding

Driving Revenue through Excellence Increasing Your Assertiveness Sexual Harassment Awareness

Increasing Productivity Managing Unemployment Cost Worker’s compensation

Forklift Certification RFP Corporate Training

Legal Administration and Management of the I-9 Form Various achievement awards


Kiwanis Club of Spartanburg Carolina Miracle League

New Member of the Year Award for 2006 Team Mom

Chairman of Fundraising & Membership Board

Terrific Kids Program & 2008 VP

Boiling Springs High School Booster Club

References available upon request

Keyword search: manager, management, HR, human resource, staffing, recruiter recruit, payroll, customer service, train, training, VMS, vendor management, CSR, E-Verify, worker’s compensation, New hire, benefit, manufacturing, production, logistics, client relation, payables, receivables, safety, compliance

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