Case Manager
Resume:
Zetra “Lois” Ross
Oklahoma City, Oklahoma 73120
Phone: 405-***-****
Alt. Phone: 702-***-****
E-mail: *********@*****.***
Objective:
To be a positive asset to my place of employment as well as utilize counseling and educational skills.
Summary of Qualifications
Mrs. Ross has 10 plus years experience in the Mental Health field and presently pursuing certification as a Marriage and Family Counselor and Staff Chaplain BCC/APC
Work History
Chaplain Resident
VA Healthcare System
Employed from November 2016 to Present
Provide Spiritual care for the patient, patient’s family and hospital staff. Complete Spiritual Assessment, complete rounds providing Spiritual Care to assigned floors.(Oncology, Short Stay/Outpatient, Rehab, Med Surge, and ER) Complete charting after completing visitation rounds. Participate in Pinning Ceremonies, lead Honor Walks, conduct Protestant Worship Service, conduct Memorial Service at Ft. Gibson National Cemetery, participate in memorial services for staff members, and lead hospital daily devotions. Provide specific spiritual care for patients in Palliative Care.
Advantage Case Manager
Family Care Home Health
Employed from August/2015 to January 2017
Assess Advantage Waiver Program member with chronic health issues and develop a service plan that will allow
Member to remain in home instead of nursing facility. Coordinate with other health care agencies to supply needs that
the member may have while at home. Complete monthly home visits, monthly monitoring notes, progress notes, review communication documentation, and complete Annual Recertification/Reassessment IDT.
Advantage Case Manager
Choice Home Health and Hospice
Employed from August/2013 to April 2014
Assess Advantage Waiver Program member with chronic health issues and develop a service plan that will allow member to remain in home instead of nursing facility. Coordinate with other health care agencies to supply needs that the member may have while at home. Complete monthly home visits, monthly monitoring notes, progress notes, review communication documentation, and complete Annual Recertification/Reassessment IDT.
Advantage Case Manager/Branch Manager
Mays Plus Inc. OKC, OK
Employed from October /2012 to August/2013
Assess Advantage Waiver Program member with chronic health issues and develop a service plan that will allow member to remain in home instead of nursing facility. Coordinate with other health care agencies to supply needs that the member may have while at home. Complete monthly home visits, and other requirements of the Advantage Program. Branch Manager involved supervising 6 other Advantage Program Case Managers. Leading daily staff meetings included receiving reports and daily discussing staffing for members, (Which included other support staff) and completing and submitting reports to Regional Manager. Recording, reviewing 6g’s for conditions and follow up with Case Manager for correcting conditions, and when needed guide case managers in proper procedures for completing Advantage documentation and Advantage forms.
Certifications
Stephen Ministry Certification at Quail Springs Baptist Church OKC, OK
Advantage Case Manager (by AAU/ Long Term Care Authority –LTCA)
Advantage Case Manager CD-Pass Certification
Advantage Case Manager Assisted Living Certification
BHRS Certification
Education
Southwestern Baptist Theological Seminary, Ft. Worth, Texas
Master of Arts in Religious Education
Emphasis Marriage and Family Counseling
Langston University, Langston, Oklahoma
Bachelor of Arts in Sociology
ACPE (Clinical Pastoral Education)
1st Year Chaplain Resident, VA Healthcare System, Muskogee, OK (3.5 Units)
2nd Year Chaplain Resident Palliative Care Specialty
VA Healthcare System, Oklahoma City, OK (4 Units) Total of 7.5 units
Ordained Minister
References
Kathy Love Karen Bowen
7229 Vista Bonita Dr. 5700 N. Oakwood Dr.
Las Vegas, NV 89149 Spencer, OK 73084
Mary Sheets
8012 Azure Wood
Oklahoma City, OK 73135
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