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Manager Account

Flint, MI
September 30, 2018

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Scott Cookenmaster

**** ******** **.

Grand Blanc, MI 48439

Mobile: 810-***-****



Obtain a position that will utilize my technical experience, leadership abilities, business acumen and customer success skillset to deliver cost effective solutions while establishing challenging opportunities for future advancement



Technical Account Manager\Customer Success Manager\Account Manager

2016 – 2018

-Collaborated with customers to virtualize client-based software in an AWS (IaaS) cloud solution that utilized physical tokens to ensure off-shore employees were working in a secure, stable and auditable environment

-Created and proposed several cloud-based fault tolerant architecture solutions to Product & Engineering teams that addressed integration gaps with proprietary Loan Origination Systems

-Establishing a trusted adviser relationship that works to ensure the customer's overall satisfaction with the products that comprised the Capsilon SaaS based suite of solutions

-Developing success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations to increase efficiency

-Prioritizing and driving resolution on escalated customer issues that impact performance and satisfaction during rollout, adoption and the release of future products and developing proactive approaches to reduce future issues

-Monitoring and facilitating the customer's adoption of software features and functionality during quarterly reviews

-Evaluate customer use cases to ensure that clients take advantage of best practices regarding usage of features and functionality to maximize ROI

Accenture – The Dow Chemical Company

Architect Specialist – Tech Management (Collaboration)

2008 – 2014

-Technical Lead for Collaboration at Dow Chemical (Mobile Solutions, SharePoint, OCS)

-Responsible for the design and implementation of Enterprise-class Collaboration solutions (Sharepoint, TMG, MobileIron, NewsGator, Metalogix, Office365, UAG, SCOM)

-Worked with R&D, Security team and Checkpoint to implement Liquid Machines in SharePoint for Digital Rights Management solution to protect trade secrets

-Designed and Implemented PKI-based solution using IAG to enable SharePoint collaboration with external joint venture companies

-Collaborated with customer and 3rd party vendors on design, implementation and migration to Office365 (SaaS) (OCS, SharePoint, BlackBerry, ActiveSync)

-Designed, tested and implemented SharePoint Disaster Recovery solution

-Tier-3 Infrastructure and Application support (Mobile Solutions, SharePoint, OCS)

-Technical review of emerging technology in the Collaboration marketplace (functionality, usability, business value and security)

-Project Manager on SmartPhone Infrastructure Upgrade project

-Responsible for annual review and evaluation of team members

-Operations Manager for SharePoint with responsibility for capacity management, scalability, performance and business continuity

-Technical oversight of 3rd-party and internally developed Collaboration solutions to validate adherence to the Application Development Lifecycle utilizing on-premise and Azure based (IaaS) infrastructure

-Experienced working in large enterprise environment that is multi-tenant capable with multiple vendor support

GKN Sinter Metals

Network Administrator

2004 – 2008

-Administration and maintenance of 100+ Windows 2003 servers in a global enterprise (Active Directory, DNS, WINS, IAS, GPO, DFS, File/Print, IIS, Exchange, SQL, SMS, Citrix, ISA)

-Implementation and administration of enterprise-wide monitoring system using Nagios on SUSE Linux

-Migrated WiFi access points from WEP to WPA to increase security and implemented visitor WiFi solution using Cisco wireless router

-Architected global Windows Update infrastructure for the automated deployment of patches and security updates

-Reduced infrastructure costs by deploying virtualized servers where appropriate using Microsoft Virtual Server and VMWare Server

-Installation & maintenance of Oracle Application Server 10gR2 environment

-Deployed ERP client software using SMS 2003 to reduce PC support costs

-Migrated multiple servers to EMC SAN solution to increase fault tolerance and provide flexibility

-Administration and maintenance of Websense Enterprise environment

-Developed several proof-of-concept environments for cost/benefit analysis by management (Microsoft SharePoint, Microsoft Operations Manager, Microsoft Project Server, BlackBerry Enterprise Server, Document Scanning Solution, Windows Vista, Disk Encryption)

-Architected and deployed global anti-spam solution using McAfee Secure Content Management appliances

-Migrated Data Center to Cisco Catalyst 4507R chassis-based switch solution

-Migration of Window Server backup processes from Veritas Backup Exec to HP Data Protector using an ADIC i500 autoloader to decrease backup time and increase tape utilization

-Initiated and managed the RFQ process with multiple vendors to obtain optimum cost/value mix proposals for several projects

-Mentoring and Training of Level II Support Technicians

Plastech Engineered Products Inc. \ LDM Technologies, Inc.

Network Systems Administrator

1999 – 2004

-Administration and maintenance of 40+ NT/Windows 2000 servers in a multi-site environment utilizing DHCP, WINS, File/Print Services, Exchange, SQL, IIS & SMS

-Implementation and administration of UltiPro HRMS (Human Resource Management System)

-Installation of Citrix Metaframe for UNIX workstation connectivity & HRMS applications

-Configuration and maintenance of enterprise-wide monitoring system

-Customization and configuration of web-based email package for use in corporate extranet

-Project management of network installation for Romulus facility

-Budgeting for fiscal year expenditures

-UNIX administration of RADIUS remote-access and Sun Cobalt RAQ4r servers

-Technical supervision of Level II Support Technicians

-Provide tactical and strategic input on overall network planning and related projects

Electronic Data Systems

System Administrator

1995 – 1999

-Technical liaison between development team and field

-Engineered and installed NT-based LAN for 24-hr. call center

-Responsible for planning, development, implementation, maintenance and troubleshooting of systems connected to the network

-Engineered Windows 95 client installation and upgrade

-Trained personnel in the processes and support of new services

-Designed and implemented intranet web-site

-Installation and configuration of software and hardware on laptops, desktops and servers


2018: DefCon 26 – Security Conference: Las Vegas, NV

2011: Microsoft SharePoint Conference: Anaheim, CA

2010: Microsoft SharePoint Conference: Las Vegas, NV

2008: Implementing Microsoft Office SharePoint Server 2007: Livonia, MI

2007: Oracle Application Server 10g R2: Administration II: Quilogy: Sacramento, CA

2007: Oracle Application Server 10g R2: Administration I: Oracle: Pleasanton, CA

2006: 3038 SUSE Linux Advanced Administration: New Horizons: Troy, MI

2002: Designing Windows 2000 Migration Strategy: New Horizons: Wichita, KS

2002: Designing Windows 2000 Directory Services Infrastructure: New Horizons: Wichita, KS

2001: Administering SQL Server 2000: Quilogy: Troy, MI

2001: Updating Support Skills from NT 4.0 to Windows 2000: Quilogy: Troy, MI

1998: Windows NT 4.0 TCP/IP: New Horizons: Troy, MI

1998: Windows NT 4.0 Enterprise Technologies: New Horizons: Troy, MI

1998: Windows NT 4.0 Core Technologies: New Horizons: Troy, MI

1997: Windows NT 4.0 System Administration: New Horizons: Troy, MI

1997: Novell Netware 3.x System Administration: New Horizons: Troy, MI

1996: Novell Networking Technologies: Nextage, New Horizons, PCE: Norwalk, CT


MCSE (Microsoft Certified Systems Engineer)

MCP + Internet (Microsoft Certified Professional + Internet)


1989-1995: Bachelor of Business Administration (BBA), Finance: University of Michigan – Flint

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