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Customer Service Administrative Assistant

Location:
St. Louis, Missouri, 63136, United States
Posted:
September 30, 2018

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Resume:

ADMINISTRATIVE ASSISTANT, HARDWARE ASSET MANAGEMENT (12/2015 – 08/2018)

US BANK/CompuCom (via Excell Staffing) St. Louis, MO

Participate in developing and implementing systems and company policies to guarantee excellent inventory management of IT assets comprising location, assignment, and configuration. Oversee the vendor management, core accounting, and other ITS functional management processes by providing exceptional administrative support. Manage the work activities associated with maintenance of workstations, printers, and servers.

Received positive feedback from senior management for timely completing detailed reports, improving team collaboration, and delivering outstanding customer service.

FRONT DESK RECEPTIONIST (10/2015)

Centric GROUP (via Adecco Staffing) St. Louis, MO

Identified and eliminated client issues and efficiently performed administrative tasks to certify high level customer service. Investigated visitor access through registration procedures and issuing of guest passes.

Honored by senior management for keeping up admirable quality, customer service, time management, attention to detail, and team management.

FRONT DESK RECEPTIONIST (11/2014 – 3/2015)

University City High School (via Randstad Staffing) University City, MO

Accommodated all client needs by upholding overall front-desk reception and phone systems in a continuous working environment. Arranged meetings and events, organized interviews and appointments, and coordinated the travel and lodging arrangements.

Administered and improved new systems, processes, and workflows to rationalize the work progressions.

DEPARTMENT SECRETARY (Alumni and Development, Parent Programs) (9/2014)

Washington University (via B. Loehr Staffing) St. Louis, MO

Handled large-scale budgets and carried out exceptional tracking support for the Office of Alumni Affairs & Development. Facilitated the gift officers by instigating secretarial assistance and certifying accurate gift recording and reporting. Analyzed and processed vendor invoices in accordance with purchase orders, defined itineraries, and maintained travel arrangements. Utilized the university-selected software to manage information on alumni, drafted complex reports, and compiled data for consideration and presentation of executives. Led communication endeavors and scheduled appointments for Directors and Associate Directors.

Achieved over $1M donations by instigating redefined assistance, preparing Annual Report Lists, and liaising with University’s Donor.

Supervised the day-to-day data entry of new donators in Alumni & Development via proprietary software.

EMERGING TECHNOLOGIES PROGRAM

Premier Knowledge Solutions

St. Louis, MO

(2015)

B.A.

Psychology (Psychopharmacology Emphasis, Sociology Minor)

University of Missouri

St. Louis, MO

(2011)

A.A

Music St. Louis Community College

Florissant Valley

(2002)

Diligent and results-oriented administrative support professional with 15+ years’ experience across all administrative processes, inventory management, customer support, paperwork preparation, scheduling, and personnel management. Reliable team member who demonstrates effective communication, interpersonal, and organizational skills to establish and maintain professional ties with clients, colleagues, and senior personnel. Expert at managing all front-office duties, organizing and prioritizing tasks to complete simultaneous projects within deadlines. Strong professional background in administrative and customer support in fast-paced environments demanding strong technical and interpersonal skills.

JONES

S

PROFESSIONAL

AFFILIATIONS

THE ASSOCIATION OF EXECUTIVE AND ADMINISTRATIVE PROFESSIONALS (AEAP)

THE AMERICAN SOCIETY OF ADMINISTRATIVE PROFESSIONALS (ASAP)

8715 Wescott Avenue, St. Louis, MO 63136

ac68gi@r.postjobfree.com

SUNDAY JONES

314-***-****

PROFESSIONAL PROFILE

CONTACT

ADMINISTRATIVE MANAGEMENT PROFESSIONAL

EDUCATION

EXPERIENCE

Administrative Support

Procedures Development

Team Building & Leadership

Strategic Planning & Analysis

Operations Management

Conflict Resolution

Paperwork/Documentation

Business Development

Reporting/Presentation

Personnel Management

Phone Etiquette

Budget Management

Process Improvement

Data / Recordkeeping

Invoices & Purchase Orders

Student & Business Relations

Communication Skills

Policy Compliance

Administrative Management

Tactical workforce development

Customer Service

Inventory Management

S

SharePoint 2016

Switchboard

HP Asset Management

Access 2016

Project 2016

MS Office Suite

TECHNICAL SKILLS

PROFESSIONAL SKILLS

SUNDAY JONES

EXPERIENCE continued

SECTOR COORDINATOR, RECEPTIONIST (6/2014 – 9/2014)

Exp US Services Inc. (via Randstad Staffing) St. Louis, MO

Superintended the workflow planning, enlisted departmental office schedules, directed department correspondence, and documented memos and letters. Advocated the distribution of mail and outgoing FedEx/USPS packages, ordered core supplies, and managed regular paperwork. Held accountability for scanning blueprints and creating manuals and punch sheets for engineers. Worked alongside key executive teams to deliver brilliant office services and accomplish efficient budget, finance, and record management.

Prepared materials for Federal Courthouse and Lambert Airport to increase project performance.

Regulated the recruitment progressions for new hires by collaborating with departmental managers, as well as, executed productive administrative processes.

ADMINISTRATIVE ASSISTANT (Guidance Office) (3/2014)

University City High School (via Randstad Staffing) University City, MO

Formulated precise student transcripts and access attendance and student records by operating SISK-12 system. Wrote memos, invoices, reports, and faxes, ordered materials and supplies, and served as an administrative liaison to handle petty cash funds.

Implemented excellent communication skills to address guest concerns and streamlined office operations to deliver superior customer service.

CLIENT ADMINISTRATOR – (Wellpoint Division) (12/2012 – 3/2014)

Express Scripts (via Randstad Staffing) St. Louis, MO

Provided top-rated administrative support services and guaranteed that client receives notable pharmacy benefits. Categorize and resolved key client and account management issues and entertained client queries in a timely and professional manner.

Worked in a deadline-driven environment to maintain high-volume workload in an efficient way.

Successfully conquered performance benchmarks for speed, accuracy, and volume and handled 50+ prescription inquiries on daily basis.

ADMINISTRATIVE CLERK II (Communications/Humanities Departments) (8/2002 – 5/2013)

St. Louis Community College St. Louis, MO

Led wide-ranging strategic administrative operations to establish high-quality communications department, documented meeting agendas, and supervised departmental meetings and team conferences by scheduling follow-ups and providing advanced materials. Created and updated spreadsheets and detailed reports via advanced Microsoft Excel functions. Augmented resource usage to meet and exceed organizational objectives by arranging advising appointments and generating schedules.

Coached music students on piano, music theory, history, and literature and planned campus tours for visiting music performers.

Contributed solid communication skills toward planning and presenting campus tours for visiting music performers.

ADDITIONAL EXPERIENCE

VOLUNTEER (Information Desk) (2/2013 – Present)

Christian Hospital Northeast, St. Louis, MO

ADMINISTRATIVE MANAGEMENT PROFESSIONAL

JONES



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