Manager Service
Resume:
John William DeMaso Jr.
Orland Park Illinois ****2
Email: *******@***.***
Proven, results driven manager with experience in all areas of equipment maintenance, dealer, technician supervision /direction and mechanical services. Accomplished leader with 20+ years of experience, with a proven income producing and cost savings track record. Highly efficient in service/maintenance field with proven track record in management, diesel, transportation, maintenance, automotive and heavy equipment technology.
Skills
Client and employee development
Multiple years as manager of technicians, employees and shop/service/ fleet, parts and warranty. Management experience with union and non- union employees.
Customer relations specialist (dispute resolution, quality control, customer satisfaction)
Service sales
Spread sheet and reporting
Expert leadership and multitasking skills
Scheduling and job priority
Union contract negotiation
Project coordination and management
Vendor relations
Parts management and inventory
Warranty specialist
All windows software
ADP, SAP, Karmak
Diagnostics and repair of the following:
Diesel engines -Cat, Cummins, Detroit, International, Mack
Hydraulics
Electrical - computers and related components, sensors/components
all electrical circuits on transportation vehicles
Suspension
Brakes
Safety
Air conditioning
All components related to transportation vehicle
Certification/ Training
Certified Journeyman mechanic
Diesel/gas engine diagnostics, overhaul and repair
Safety specialist
Use of all diagnostic tools & measuring devices
Certified experience in warranty administration, service, failure analysis and claims for:
Allison, Cummins, Mack, Volvo, International, Isuzu, Eaton-Fuller, Rockwell-Merritor
Graduate Greer Technical Institute Rank: #1 in class and #1 Instructors Award
Employment
Rose Cartage
Forman
Current employer
Rush Enterprises
Service Coordinator
July 2016- 2017
Atlas Copco
Service Coordinator
2013-2016
Garda World
2011/2014
Fleet Service Foreman
Chicago Mack Trucks/Employee Solutions
2004-2011
Journeyman Mechanic/Service Department Foreman
City International Trucks
1985-2004
Journeyman Mechanic, Lead Mechanic, Service Supervisor, Service Manager
Contact this candidate