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Manager Service

Location:
Orland Park, Illinois, 60462, United States
Posted:
September 30, 2018

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Resume:

John William DeMaso Jr.

Orland Park Illinois ****2

708-***-**** or 708-***-****

Email: ac68fr@r.postjobfree.com

Proven, results driven manager with experience in all areas of equipment maintenance, dealer, technician supervision /direction and mechanical services. Accomplished leader with 20+ years of experience, with a proven income producing and cost savings track record. Highly efficient in service/maintenance field with proven track record in management, diesel, transportation, maintenance, automotive and heavy equipment technology.

Skills

Client and employee development

Multiple years as manager of technicians, employees and shop/service/ fleet, parts and warranty. Management experience with union and non- union employees.

Customer relations specialist (dispute resolution, quality control, customer satisfaction)

Service sales

Spread sheet and reporting

Expert leadership and multitasking skills

Scheduling and job priority

Union contract negotiation

Project coordination and management

Vendor relations

Parts management and inventory

Warranty specialist

All windows software

ADP, SAP, Karmak

Diagnostics and repair of the following:

Diesel engines -Cat, Cummins, Detroit, International, Mack

Hydraulics

Electrical - computers and related components, sensors/components

all electrical circuits on transportation vehicles

Suspension

Brakes

Safety

Air conditioning

All components related to transportation vehicle

Certification/ Training

Certified Journeyman mechanic

Diesel/gas engine diagnostics, overhaul and repair

Safety specialist

Use of all diagnostic tools & measuring devices

Certified experience in warranty administration, service, failure analysis and claims for:

Allison, Cummins, Mack, Volvo, International, Isuzu, Eaton-Fuller, Rockwell-Merritor

Graduate Greer Technical Institute Rank: #1 in class and #1 Instructors Award

Employment

Rose Cartage

Forman

Current employer

Rush Enterprises

Service Coordinator

July 2016- 2017

Atlas Copco

Service Coordinator

2013-2016

Garda World

2011/2014

Fleet Service Foreman

Chicago Mack Trucks/Employee Solutions

2004-2011

Journeyman Mechanic/Service Department Foreman

City International Trucks

1985-2004

Journeyman Mechanic, Lead Mechanic, Service Supervisor, Service Manager



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