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Manager Customer Service

Kalamazoo, MI
September 30, 2018

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Kalamazoo, MI *****


Objective: Position with a company that needs the asset of the Management/Customer Service/Accounting background


25 years of experience with Customer Service and scheduling

30 years’ experience in accounting, payroll taxes, and administration for a variety of businesses

Experience in computerized accounting systems and web-based accounting systems

Exceptionally organized and resourceful, with a wide range of skills

Very reliable and adaptable; willing to learn new systems quickly, and take initiative

Experienced in property management – leasing, collections, court appearances, budgeting, maintenance


Systems & Applications - Experience in Microsoft Excel, Word, Outlook and ADP Payroll.

Computer skills include Quick Books, Peachtree, MINC, HUD, Multisite, One-Site and MITAS.

Accounting - Maintaining accounting records for 15 companies using Quick Books accounting software. Generate financial statements, payroll taxes, W-2 and 1099’s forms.


Attending University of Phoenix – to obtain Bachelor degree in Business Management/Accounting

Kalamazoo Valley Community College – Graduate May 2005 Associates in Business

Received Dean’s Honor Roll for summer of 2003

Southwestern Michigan College – Associates in Accounting – June 1983

Peachtree Accounting with Computers Classes

ADP Windows Training and Quick Books Training

Accounting / Management

Quick Books with multiple companies, preparing payroll for hourly & salary and rebilling companies, accounts payable, online banking for eight checking accounts, quarterly reports for payroll and sales tax, Profit & Loss statements, assist with opening a 2.K business, overseeing office, property manager of 35 units-houses & apartments, over-seeing the maintenance, and working with subcontractors.

Executive Administrator to Owner/President

Personal assistant to Owner of Reedy Corp by assisting him with duties of personal accounts, assisting with all banking needs for monies to construct the 2.k building, assisting with all court appearance for the properties, assisting on properties developments, assisting on the hiring and terminating employees and subcontractors, assisting with all private and confidential matters.


Oct 2017 to Present Novel Responses-as Accounting Specialist doing PR, AP, and AR including medical billing

Feb 2016 to Oct 2017 Onstaff- Promotion Concepts-as Accounts Payables, daily cash store reports, mailing out store

Merchandise and membership cards OnStaff/Snelling /Trillium as temp jobs

June 2015 to Feb 2016 Gordon Water Systems as a collections and billing specialist, dealing with customers concerns

Dec 2012 to July 2014 Continental Mgmt. as a Community Manager of 56 tax credit units. Responsible for weekly

reports, move-ins and outs, verifications, maintenance, inspections, resident communitications.

Feb 2012 to July 2012 K-force at PNC as a Loan Modification Specialist. Working with PNC and the government

on the loans of their customers.

May 2010 to May 2011 IMS working as site manager for 150 rentals of seniors and disabilities. HUD and tax credits.

Nov 2008 to Mar 2010 Cato Companies working as accounting/payroll, also working on projects which involve the

15 different properties which total 728 units, F/S for all companies, budgeting and RD reports.

Transferred to Sturgis, MI to become property manager of 228 units. Involved with Sec 8,

MSHDA, HUD, and 30/60 Tax Credit properties.

Oct 2007 to Aug 2008 Sodexho working at Portage Public Schools as accountant/administrative assistant

for the district, state funding reports, F/S for both companies, budgeting and banking.

Mar 2004 to Aug 2007 Reedy Corp-Metro Properties-Monaco Bay- Wild Bull working with 6 companies

Started part-time accounting turning into full-time as accountant then promotion which

Included office manager and continued adding to responsibilities of property manager

Nov 1999 to Jan 2005 Mosaic Sales Solutions working part-time as merchandiser of Carhartt, Disney Videos,

Timberline Clothing, Direct TV and Micro Soft.

Jul 2002 to Mar 2004 Jim Roberts Construction Inc. working as Administrator assistant, bookkeeper,

AP’s with AIG / Percentage, PR with preferred wages and premiums, AR

Feb 1999 to Sept 2000 Canteen Services, Inc. working as office manager supervising 5 office staff and 3 cash room

attendants, daily cash sheets, AP, AR, monthly staff meetings, reporting to home office.

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