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Customer Service Manager

Richmond, Indiana, 47374, United States
September 30, 2018

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Victoria Williams

**** ***** **** ******

Richmond Indiana 47374

Cell Phone: 765-***-****

Home Email:


To be able to successfully utilize my skills within an organization to help maintain growth and a positive objective. Additionally, with management experiences, excellent technical analytical and communication skills that I have acquired will aid me into successfully completing any task set forth.

Work Experience:

Neaton Auto Product Manufacturing - Quality Trainer Coordinator Jan 2016- Present

Created training programs to ensure associates comply with customer demands

Schedule all training and follow ups to these trainings

Maintain quality training records for all plant associates- including supervisors and managers

Review training assessment on an annual basis

Successfully manages the training budget

Training programs include: Project Management, Scheduling tools, Quality control, Electronic computer systems, Strong presentation skills, Process improvement, Operations research, Team player, Innovative, Exceptional interpersonal skills, Team building expertise, System improvements, Contract negotiation, Forward-thinking mindset, Strong initiative, Resourcefulness, Training and development, Employee relations, Personnel records maintenance, New hire orientation, Customer service, Project coordination, Quality Control Circle Projects, Quality Control Circle Leader

Senior Helpers - Direct Support Professional April 2014- Dec-2015

Observed and documented patient status

Reported any complaints to the case manager for review

Completed clinical documentation

Responsible for inventory of supplies

Charted daily information

ResCare Inc. - Direct support professional Jan 2012-Apr 2014

Documented resident records on daily flow sheets Reported any complaints to the case manager for review

Completed clinical documentation

Responsible for inventory of supplies

Charted daily information

Ahaus Tool/Engineering - Outsourcing/Purchasing Assistant Jan 2010- Dec 2012

Sourced new vendors for purchasing needs

Managed distribution

Determined business needs based on reoccurring inventory levels

Market research to determine pricing competition

Expedited material if necessary

Established training programs

Teamed with engineering department to launch first-to-market back-office automated solution for review of suspicious online retail transactions, leading to a 28% decrease in spam transactions.

Managed projects and served as primary liaison between client and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines.

Reviewed, researched and negotiated insurance, benefit packages and other contracts.

Education: May 2011

DeVry University - HIM

Major: Information Management

Minor: Healthcare

Additional Skills & Abilities

Management experience: Taking Control of Conflict Certificate, Leadership 101 Certification, Train-the-Trainer Instructor

Human Resource Skills: Visa Non-Immigration for Payroll Certificate, Electronic Record Retention Certificate, Employee Termination Done Properly Certificate, Developing Sound and Legal Job Descriptions, Microsoft Creating Professional Documents Certificate, Time Management Strategies Certificate

Quality Skills: Core Tools Overview Certificate, Implementing APQP, Control Plan & PPAP Certificate, Implementing Statistical Process Control Certificate, Implementing the Failure Mode and Effect Analysis Certificate, Change Point Control Systems, ISO14001 Support Personnel, IATF16949 Support Personnel, First Article Process Flows, QA Line Certification Support, IPP Notifications, Error Proofing Trainer, Process Auditing, Poka Yoke Control Systems, Quality Control Circle Competition Participant

Software Skills: Excel 101 Certificate, Microsoft Access 101 Certificate, MQ1, Professional in PowerPoint, Video Presentation

In-Process Skills: Six Sigma White Belt Certificate, Minitab (40 Hours)


Available upon request

Contact this candidate