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Operations Manager

Lombard, IL
September 30, 2018

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Josiah Fisher

*** *. ***** ***. *******, IL ***** 630-***-****

Senior Manager • Director of Operations • Operations Manager

Experienced and driven with a demonstrated track record of leading a corporation’s operations. Strong business acumen and operational background in manufacturing, distribution, safety, quality, and process improvements. Talented leader directing personal and departments to support achievement of overall corporate goals and objectives.

Core competencies include:

ISO 9001:2015 QMS

80/20 Business Process

Distribution & Logistics

WMS & Inventory Management

Safety/OSHA Compliance

Lean Six Sigma

5S Methodology

Regulatory Compliance

Process Improvements

Key Performance Indicators

Supply Chain Management

ERP System Management

Career Experience:

SG360 - Wheeling, IL, - August 2017 - September 2018

Director of Fulfillment

In charge of streamlining all Fulfillment operations into 1 facility from 5. Manage 4 Supervisors & 20 Group leaders in a 2 shift operation that includes 50 employees per shift.

Manage fluctuating work-force, with peak season at 400+ temporary workers per shift.

Launched off-site facility for National Grocery Chain's Promotional Seeding Operation. 1.2 Billion pieces produced. Ownership of layout, set-up, production, and distribution.

Manage Clients' e-commerce & pick-pack operation consisting of 10 clients & over 7,000 SKUs.

SG360 - Wolf Facility - Wheeling, IL, - November 2015 - August 2017

Director of Quality Assurance & Process Improvements

Direct the Company's Quality Management System and Process Improvement Initiatives. Assure management and employee compliance of standards regarding safety/OSHA, quality, company policies, and standard operating procedures. Develop and implement process improvements by evaluating data and trends of operational KPI's.

Oversee the development & certification of the ISO 9001:2015 Quality Management System

Utilize DMAIC Methodology for Continuous Improvement Projects

Manage KPI's, audits and provide employee education and training

Resolve Customer complaints or concerns and assist in Customer required audits

Development of policies and procedures for Clean Room; Food Packaging & AIB Certification

SG360 - Wolf Facility - Wheeling, IL, - November 2014 - November 2015

Assistant Director - Secure Assembly & Distribution

Promoted to the Assistant Director role in the secure assembly & distribution division after 4 months as Operations Manager in the finishing division. Work as the right-hand man of Director in all pick & pack, fulfillment, hand-work, and assembly line operations. Leverage over 15 years of fulfillment, pick & pack, material handling, and line assembly experience to optimize efficiencies.

Manage 7 supervisors & 12 group leaders in a 2 shift operation that includes 100 + temporary staff.

Manage fluctuating work-force, with peak season at 400+ temporary workers per shift.

Establish new layout of UPS/Fed-Ex Package Department using 5S Tools.

Responsible for all McDonald's Seed Store roll out programs throughout the year.

Manage ongoing & special projects for American Express, Costco, Marlboro Brands, United Health Care, Sears/Citi, and Macy's.

SG360 - Wolf Facility- Wheeling, IL, - July 2014 - November 2014

Operations Manager - Finishing

SG360 is the 6th largest printer and mailer in the country. With 4 facilities, the Wolf Road facility handles all finishing operations, fulfillment orders, distribution, and transportation. Managed a workforce of 75 - 100 per shift on the machine side of the business in a 3 shift 24/7 secure facility. Directly reported to the Director of Finishing. Direct Reports were 4 supervisors and 6 group leaders per shift.

Assisted Director in the scheduling of over 80+ machines in all processes.

Managed monthly Safety Awareness Meetings

Acted as liaison between Project Managers and production supervisors.

Coordinate with Project Managers on a daily basis to update job status and pre-plan upcoming projects.

D&F Print and Fulfillment Services, Inc. - Glendale Heights, IL, - 2006 – July 2014

General Manager

Direct the day-to-day activities of the corporation’s four divisions (Print, Fulfillment/Distribution, Promotional/Premium Items, and Apparel & Uniforms). Oversee all operations including estimating, purchasing, manufacturing/production, fulfillment, warehouse distribution, inventory, and quality control. Administer management systems, evaluating and integrating new applications. Interact with Department Managers, and President concerning management reports and financial forecasts.

Led implementation of technology that improved tracking, reducing operating expenses.

Developed and implemented performance and quality improvement program.

Increased production through lean principles and continuous improvement strategies.

Assisted in Project Management between departments from operational and financial standpoint.

Work with CEO and Sales Manager on sales strategies and implementation.

Directly reported to President and Senior Executives.

D&F Print and Fulfillment Services, Inc. - Glendale Heights, IL, - 2000 – 2006

Director of Operations

Managed all manufacturing, fulfillment, and distribution operations. Managed a workforce of approx. 175 – 250 workers each day in a fast-paced environment. Maintained production requirements and assured quality of product and orders. Managed purchasing and service agreements to vendors for supplies and third-party logistics. Met deadlines in a quick-paced, constantly changing environment. Directed transportation of all products via UPS, Fed-Ex, DHL, USPS, and other freight carriers. Managed inventory levels of product and supplies. Managed quotation/estimating process for clients’ projects and custom orders. Actively involved in scheduling of operations to meet deadlines. Oversaw shipping & receiving departments and inventory of warehouse. Managed annual review of employees and hiring process of new employees. Interacted with existing and prospective new accounts/clients.

Redefined operator positions, established hourly production standards.

Planned annual operating budget, ensured site operated within budget.

Negotiated contracts with third party logistics providers, reducing shipping expenses by 12%.

Established SOPs, sign-off, and set-up procedures, reducing returns and defects.

Implemented new warehouse management system, improving efficiencies.

Worked with Sales Manager acquiring new clients, implementing custom programs for Pharmaceutical & Apparel Clients, increasing revenue by 20%.

Worked as liaison between employees and HR.




University of IL – Champaign, IL

Business Administration (2000)


Upon Request

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