Administrative Assistant Customer Service

Nancy Hassiepen

*** ****** **.

Middletown, DE **709

Contact Info:

Email: *********@*******.***

Phone: 302-***-**** Cell

Summary

Employed by the Du Pont Company and have been excessed due to the merger with Dow Chemical Company. I have extensive experience in Customer Service and Administrative Assistance fields. For the past 15 years, I have been an Administrative Assistant in our Legal Intellectual Property Group supporting five Patent Agents for our Electronic and Communications business.

Education

1977 Graduate of Henry C. Conrad High School

Employment

Joined the Du Pont Company in February 1981 as a Customer Service representative working in the Corporate Library assisting patrons and organizing the Library. Moved throughout the company, working in the Customer Service field and also as an Administrative Assistant in various businesses for the Company. For the past 15 years, I have been an Administrative Assistant in our Legal group supporting 5 Patent Agents for our Electronic and Communications business. We prosecute US and Foreign patents for several Du Pont businesses.

Strengths

● Excellent team player

● Works well independently

● Fast learner

● Excellent computer, communication, written correspondence and organizational skills

● Accuracy and detail oriented

Skills

Microsoft Office: Windows, Word, Excel, PowerPoint, Outlook, Lotus Notes, SRM, Sharepoint

Excellent Time Management skills, very proficient with multi-tasking

Excellent computer skills, very accurate and extremely detailed oriented

Experienced with databases Ariba, OneIP and the US Patent Office efiling system

Manage contract employee’s timecards and replenishment of funds for salary payments

Processes American Express expenditures through the Concur system

Communicates with customers, internal/external vendors daily using phone and email

Manage calendars, set-up meetings, conferences, takes meeting minutes and schedules travel arrangements

Uses documentation tracking systems to meet deadlines, retrieve information and to comply with record retention guidelines.

Creates spreadsheets and reports using Excel, Word and OneIP

Manages confidential information and time sensitive material for litigation.

Community Involvement

Volunteered at the Ronald McDonald House, Food Bank and United Way

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