Engineer System Administrator

Carolyn Valenza

*** ******* ******, ********, ** 08619,*********@*********.***, 732-***-****

I have extensive experience with Tech Mahindra and AT&T corporations, my roles have included; Managing technical resources and supporting employees as their direct report manager, including appraisals and mentoring of 10 to 15 employees at a time. Test Team Lead for Gamma products

(ASEoD/ADIoD) of AT&T network services, Unix tester in Frame Relay/IPAG, Unix tester in Frame Relay/IPAG, Team lead of 100 Unix server data center, Unix OS system administrator, Unix helpdesk support, computer operations technician, Out Bound Calling Center telemarketing, and long distance operator.

Tech Manhindra Americas Inc., at AT&T campus Middletown, NJ 2/2016-7/2018 Sr. Technical Architect

Production Verification Testing (PVT) Team Lead on the AT&T project.

Mentored new team members on application knowledge.

Generated testing artifacts for assigned projects in AT&T tools.

Participated in End to End testing review for assigned projects.

Represented the PVT team in weekly project meetings.

Embraced Automation of PVT testing.

Liaison with development to triage defects detected during testing.

Engage in test case validation and release planning.

Supported PVT Strategy Lead with E2E liaison, planning, PVT test execution.

Partnered with client during User Check Testing (UCT) and Core testing. 9/2013-2/2016 Sr. Technical Architect

Test case planning, generation, and execution for AT&T GFP-Data IPAG application.

Generated testing artifacts for assigned projects in AT&T tools.

Participated in End to End testing for assigned projects.

Reported errors in application code (MRs).

Effectively utilized new Agile process.

Embraced new automation tools and developing skills.

Evaluated requirements for test case generation.

Liaison with developers to correct code via MR process.

Evaluated System Engineer High Level Design (HLD) requirements for test case generation.

Created documentation on test process that is utilized by new team members. AT&T

9/2009-9/2013 Sr. Technical Architect, 200 Middletown NJ Campus

Test case generation and execution for GFP-Data IPAG application.

Mentored new team members on application knowledge.

Generated testing artifacts for assigned projects in AT&T tools.

Participated in End to End testing for assigned projects.

Reported errors in application code (MRs).

Supported the GFP-Data test team as an ITUP Process Angel.

Evaluated requirements for test case generation.

Liaison with developers to correct code via MR process.

Evaluated System Engineer High Level Design (HLD) requirements for test case generation.

Participated on committee for quarterly directorate meetings.

Created documentation on test process that is utilized by new team members. 2/2007-9/2009 Sr. Technical Team Lead, 30 Knightsbridge Rd Data Center

Championed tri-annual releases for mission and non-mission critical applications.

Supervised 30 Knightsbridge EMAS team members, including appraisals.

Represented the 30 Knightsbridge EMAS team on Virtual Project Management Office (VPMO

)projects.

Ensured training is held for new tools AT&T tools (AOTS, Telalert, and Patrol) by 30 Knightsbridge EMAS team.

Supplied 24/7 oncall support to 30 Knightsbridge EMAS team for any escalations.

Participated in assessment of outages and course of action to reduce future events. 3/1999 – 2/2007 Unix System Administrator, 30 Knightsbridge Rd Data Center

Influenced the initial setup and design of the Authentication and Access Gateway Control

(AACG) product utilized to access Frame/ATM switches as well as on-going support of the product from user and application perspective.

Integrated in depth Alarmview application knowledge and provided tiered support for the hardware and software on the hosts.

Orchestrated all site coordination of workstations and User profile administration. Acted as the pilot center to beta test the new CCP B2000 workstation.

Provided singlepoint of contact for all problems reported to our helpdesk as well as 7x24 oncall support.

Ensured system integrity, error recovery, and backups of all Unix systems in 30 Knightsbridge. Prior positions held in AT&T available upon request (1980 - 1999) Education: Mercer County Community College, West Windsor, NJ

A.A.S. in General Business, majoring in Computer Systems and Network Information Technology

Internetworking with TCP/IP and IP Routing Certified by Spohn Training

AT&T & Tech Mahindra Technical and managerial courses. Activities:

Former President of Princeton Investment Club

Volunteer at Trenton Area Soup Kitchen (TASK)

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