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Customer Service Manager

Location:
Denver, Colorado, United States
Posted:
September 30, 2018

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Resume:

DAVID KRUPLA

(***) *******

ac68au@r.postjobfree.com

www.linkedin.com/in/david-krupla

EXPERIENCE

**** – 2017 National Government Services Indianapolis, IN

Telecommute from Colorado

Business Analyst/Team App Designer

Requirements design and QA testing for regular COTS product deployments

Writing and reviewing Standard Operating Procedures for the business unit

Writing ad hoc instructions and manuals for software usage and how to work with claims formats

Extensive experience with Excel, Word, and Outlook, as well as VBA code (macros) to operate all three, sometimes in one set of commands

Usage of Excel and Oracle SQL as database applications

Design and deployment of internal apps for three business units, including interoperability with mainframe environments

Development of reports for management and group, demonstrating several factors of performance and utilizing Oracle SQL amongst other tools

“Bridging the gap” between the technical side of EDI and the end user customer base

Experience working with HIPAA-compliant ANSI 4010A1 and 5010 transactions (837p, 276-277, 270-271, and 835) and NCPDP Batch 1.1 (5.1 standard)

Coordination of ANSI and NCPDP internal beta and external open testing, including self-teaching NSF, ANSI, and NCPDP formats

Training and guidance of help desk technicians in several aspects of the inbound EDI help desk for electronic Medicare claims, including business analysis of 837 and 835 files

1998–2000 Mikasa Jeffersonville, OH

Assistant Manager

Started as part-time warehouse work and progressed to Assistant Manager

Conducted inventory reconciliation and processed store paperwork

Opened and closed store

Functioned as role model for staff

1991–1999 Fairfield Local School District Leesburg, OH

High School Spanish and Geography Teacher

Classroom management, including directed and guided learning activities for up to 35 students per classroom for 20-30 preparations per week

Responsible for evaluating and improving student work while meeting educational deadlines, such as material that needed to be covered by certain times per state standards

Handled personality and disciplinary issues for a wide range of personality types and intelligences

EDUCATION

Miami University Oxford, OH

B.A., Education.

Spanish Major.

History Minor.

SKILLS

Skill Name

Skill Level

Last Used

Experience

ANSI 4010(A1)

Expert

Currently used

15 years

ANSI 5010

Expert

Currently used

8 years

Customer Service

Expert

Currently used

20 years

Medicare DME EDI

Expert

Currently used

17 years

Excel

Intermediate+

Currently used

16 years

Visual Basic

Intermediate

Currently Used

7 years

SQL

Intermediate

Currently Used

7 years

Attachmate

Intermediate

Currently Used

7 years

Creative Writing

Intermediate

Currently Used

8 years

Proofreading

Intermediate

Currently Used

8 years

JavaScript

Beginner

Newly Trained

March 2018

REFERENCES

Brian MacDonald

15168 Destination Drive

Noblesville, IN 46060

(317) 315 – 9379

Laura Culbertson

7111 Fishing Creek Valley Road

Harrisburg, PA 17112

(717) 329 - 1458

Daniel Bishop

132 Eastview Road

Washington Court House, OH 43160

(740) 505 – 3052

Jennifer Moberly

28 Lynn Street

Florence, KY 41041

(859) 750 – 4111



Contact this candidate