Customer Service Administrative Assistant

CAREER OBJECTIVE:

To join an organization that allows me an opportunity to use my skills to their fullest potential and allows me the availability to excel and grow with the company.

QUALIFICATION:

In charge of organizing, prioritizing and delegating tasks effectively to ensure that all administrative work is managed competently, and in accordance with the companies changing priorities and deadlines. Very detail-oriented, efficient and organized

Possess strong analytical and problem solving skills, with the ability to make well thought out decisions.

Excellent written and verbal communication skills.

Highly trustworthy, discreet and ethical.

Resourceful in the completion of projects, effective at multi-tasking

PROFESSIONAL EXPERIENCE:

Hunter Medical Services Desoto. TX Medicare Supervisor 02/2017 - Current

Recognized and resolved issues pertaining to contracts and improper billing procedures.

Assisted in implementing new intake as well as billing procedure to streamline the billing processes to improve the revenue cycle management

coordination of delivery of care involving cooperation between therapy and nursing services

Responsible for weekly Utilization review to ensure that nursing documentation met all state guidelines.

Entered pertinent information in a timely manner while paying special attention to detail.

Assured that all requirements necessary are present per insurance verification

Updated insurance codes to ensure claims process successfully

Ensuring that all insurance information needed for billing and collection processes are appropriately obtained and recorded in the computer system.

Contacting patients and pre-registering outpatients as assigned.

Ensures medical necessity is completed prior to testing.

Informs patients of their financial responsibility for services to be rendered.

Complete Prior Authorization, Insurance Verification, Scheduling Appointments and coordination all patient medical and demographic information necessary to process the referral.

Verifying patient insurance / demographics in a timely manner prior to or for same-day appointments to ensure error-free claims processing in a fast paced environment.

Prestonwood Home Healthcare Dallas, TX

Office Manager 02/2014 -6/2016

Coordinating all clerical staff & utilizing office equipment effectively.

Creating and implementing new administrative systems.

Organizing induction programs for new staff.

handle customers queries

generate reports and other documents

Coordinating meeting

Maintaining office equipment & arranging any repairs or replacements.

Ensuring that all health and safety policies are observed.

Reporting on office performance to directors and senior managers.

Carrying out staff appraisals, managing performance & disciplining staff.

ProTouch Healthcare Consulting Richardson, TX

Administrative Assistant 05/2013 - 01/2014

take and deliver messages

answer incoming calls, determine purpose of call and transfer call

greet visitors

monitor visitor access

coordinate parking

handle customers queries

interact with visiting vendors

provide ongoing customer service support

receive, sort and distribute mail

receive and process deliveries

schedule appointments

draft correspondence

generate reports and other documents

maintain front desk procedures including contact information, directions an

Frequently requested company information

Affordable Medical Services Tyler, TX

Administrative Assistant 05/2011 – 05/2013

schedule medical appointments

organize patient flow

respond to patient queries

order and maintain clinical and office supplies

verify accuracy of patient insurance information

update and file patient's medical records

prepare patient charts

arrange for hospital admissions

organize laboratory services

assist with scheduling of tests

send and receive patient medical records

obtain lab reports and request medical records

maintain a safe and hygienic office environment

Support Personnel maintain courteous, friendly, helpful and professional help toward the quality of Patient Care.

Planning and implementing daily and weekly events, delivery of services to the patients.

resolve administrative problems and inquiries

maintain office supply inventories

coordinate maintenance of office equipment

coordinate and maintain records for staff

problem assessment and problem solving

information gathering and information monitoring

attention to detail and accuracy

customer service orientation

Lynch Event Planning Arlington, TX

Accounting 08/2010 – 02/2013

Develop, coordinate and maintain record keeping for files and records Marketing and Promoting.

Managed vendor/supplier; and oversaw the timely, accurate processing of invoices, purchase orders, expense reports, credit memos and payment transactions.

Maintained adherence to accounting; addressed escalated issues from vendors regarding accounts payable.

Resolved months of backlogged work, restored order and organization to processes/records in disarray

Researched and solved billing problems and corrected invoicing.

Handled the processing, distribution, accuracy verification and maintenance of invoices

Preferred choice Income Taxes Tyler, TX

Tax Preparer 01/2003 – 03/2009 01/2003-03/ 2009

Prepares income tax return forms for individuals and small businesses: Reviews financial records, such as prior tax return forms, income statements, and documentation of expenditures to determine forms needed to prepare return.

Interviews client to obtain additional information on taxable income and deductible expenses and allowances.

Computes taxes owed, using adding machine, and completes entries on forms, following tax form instructions and tax tables.

Consults tax law handbooks or bulletins to determine procedure for preparation of atypical returns.

Occasionally verifies totals on forms prepared by others to detect errors of arithmetic or procedure.

Calculates form preparation fee according to complexity of return and amount of time required to prepare forms.

EDUCATION:

Robert E Lee High School Tyler, TX 05/1993

Education Level: GED

Graduated: NO

Completion of Grade Level: 12

H&R Block Accounting Tyler, TX 10/2002

Major: Accounting

Tax Preparer, office machines, typing, data entry, record keeping etc.

Status: Completed

Kaplan University Dallas, TX 08/2015

Graduated: Current (online)

BA Business Administration

SKILLS:

Microsoft Word

Excel

Power Point

Publish

REFERENCES – available on request

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