PRIVATE AND CONFIDENTIAL PROFILE

Cell :082-***-****

E-mail :ac6873@r.postjobfree.com

PROFILE OF TAMSYN ANN RING

Application for

Assistant Manager – Operations./Front Office/Reservation/Client Relations and/or Administration / Sales.

Availability/Notice Period

Immediately

Surname

Ring

First Names

Tamsyn Ann

Citizenship

South African

Identity No

710*********

Gender

Female

Passport Status

Valid

Residing in

Plettenberg Bay

Areas to consider

Willing to Relocate

Languages Spoken

English / Afrikaans

Driver's License

Yes

Transportation

yes

Current Remuneration

R10 000

Expectation

To be discussed

OVERVIEW

Excellent communications and public relations

Computer literate

Punctual

Professional

Can handle stressful situations

Go-getter

Self-confident

Dependable

Perseverance

Reliable

Have initiative

ACQUIRED SKILLS / ABILITIES

Branch Management

Operations Management

Customer Service

Sales

Account Management

Fleet Controlling (vehicles and aircraft)

Computer Literate

Marketing

Business Development

EDUCATION DETAILS

SECONDARY EDUCATION

Highest Grade

Grade 12

Institution

Eunice Girls School

Year Passed

1989

Subjects

English

Afrikaans

Home Economics

Biology

Business Economics

History

TERTIARY EDUCATION

Qualification

Travel Diploma

Institution

Birnam Business College

Year Passed

1990

Subjects

Travel

Communications

Public relations

Computer courses

Bookkeeping

ADDITIONAL TRAINING / COURSES UNDERTAKEN

Word Perfect

Microsoft Word & Excel

Microsoft Outlook, Internet Explorer.

Basic & Advanced Photography Course

First Aid And CPR Certificate

Competence Crew Course – Atlantic Yachting Dec 2014

Dangerous Goods (Aviation) 2015

Quality Assurance Management – Cranfield Aviation Training – December 2015

COMPUTER LITERACY

Ms Word

Ms Excel

Ms Power Point

Internet

Email

CAREER DETAILS

(From most recent)

Name of Employer

Shell Lodges

Designation / Title

Host Manager

Period of Employment

February 2017 – May 2018

Reason for Leaving

Personal and Career growth

Reservations for 4 properties

Front office – checking guests in and out

Stock Count

Overseeing kitchen and cleaning staff

Ordering stock

Guests liasing organizing day activities and restaurants

Trouble shooting – sorting out guests problem and finding solutions

Name of Employer

Hover Dynamics Mpumalanga

Designation / Title

Operations Manager

Period of Employment

May 2015 – November 2015

Reason for Leaving

Personal and Career growth

Arranging helicopter charters

Fleet managers of air planes & helicopters – eg license, servicing, maintaining. Organising of import of products

Working with the SACAA – with regards to machine licences, pilots licence, and operating licence etc.

Debtor invoicing, administration, managing staff 4 staff, arranging travel arrangements for owner.

Travel Arrangements worldwide for Director

Name of Employer

Budget Car & Van Rental

Designation / Title

Branch Manager – Kruger Mpumalanga Airport

Regional Manager – Van Rental Nelspruit

Branch Manager – Van Rental Wynberg (1 Yr)

Branch Manager - Menlyn, Aurecon In House & Hatfield

Period of Employment

KMI Airport (Nelspruit) July 2002 – February 2008

Nelspruit (van rental franchise) February 2008 – June 2011

Gauteng - May 2011 – March 2014

Reason for Leaving

Took year off to travel to Australia and Dubai for possible immigration

To provide all customers with a exceptional rental service and in doing so achieve a high fleet utilisation, generating a healthy profit margin, by coordinating, assisting staff in the branch, coordinating branch needs, investigating and initiate new business opportunities.

Customer service

Direct customers service at counters as well as reservations for other branches

Administration of operations of branches – including email, telephonic and front office communications

Identify weak service areas and implement corrective measures.

Assist sales with customers queries/request,

Call on local business with sales executive

Ensure customer service standards are maintained at all times,

Answering incoming in a professional manor and dealing with all aspects of the business.

Staff

Assist staff with queries

Ensure development, motivation and assistance and training of staff on the job, when required engage in recruitment procedures

Operations

Managing profit and loss of each branch

Problem solving,

Decision making both externally and internally.

Fleet

Controlling stock of vehicles ensure all vehicles have been checked and are ready for rental, damages repaired and servicing completed. Stock control of all vehicles, equipment of vehicles.

Monitoring fleet (100 vehicles per branch). - including arranging services & repairs\, including accidents, communications with towing and panel beater company

Load new vehicles on system contact insurance broker with new vehicles (van rental franchise)

Cash and reports

Control of daily banking & petty cash

Monitoring daily, weekly & monthly reports.

Ensure all month end orders are captured and put through for payment

Sales

Attending meetings with sales department

Networking outside of business at professional functions

Cold calling, marketing

Account executive informing current customers of any changes in the business model and new information.

Call on local business for new accounts

Name of Employer

Artist Café & Guest House

Designation / Title

Assistant Manager to Owner

Period of Employment

May 2001 – June 2002

Reason for Leaving

Business was sold

Managing restaurant + 50 people

Assisting with preparation for functions, stock take

Order of all supplies for restaurant and guest house, food and beverage, supervisor staff and housekeeping

Name of Employer

Busanga Safari Trails – Zambia

Designation / Title

Head of Housekeeping

Period of Employment

June 2000 – September 2000

Reason for Leaving

Better Prospects back in SA

Organizing all aspects of housekeeping for 40 bed lodge, supervising and training staff, and client liaison.

Name of Employer

JTI International

Designation / Title

Personal Assistant to Sales Manager

Period of Employment

March 2000 – May 2000

Reason for Leaving

Contract Work – contract ended

Assisting with sales, organising sales documentation and presentations.

Name of Employer

Bishop/Glenrand Insurance Brokers (Nelspruit)

Designation / Title

Reception / Personal Assistant to Director

Period of Employment

1996 – 2000

Reason for Leaving

Career Growth

Domestic insurance consultant, data capturing. Running y busy department (+ - 1400 policies), organising quotations

References

Budget Car & Van Rental Rose Fraser – 012-***-****/082-***-****

Hover Dynamics Mpumalanga Paul Liversage – 083-***-****

Artist Café Brenda Tod – 082-***-****

Diri Aluminium Gill Ulyate – 012-***-****/082-***-****

MRA Brokers Glenda Bielich – 083-***-**** (character reference)

Shell Lodges Heloise Smit (OWNER) – 083-***-****

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