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Customer Service, Transcription, Heavy Phone Work

Kansas City, MO, 64151
$15.00 hourly
September 29, 2018

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Elisa Liana Mendoza

**** * ***** ***, *** R***

Kansas City, MO 64154

Phone: 816-***-****


SKILLS: Keyboarding 70+ WPM, Microsoft Office, Database Building and Processing, dBase IV, AS/400 WPS, Media and Commercial Insurance Background, Data Entry, Reception, Transcription, Creative Writing, Dictaphone, Telephone Customer Relations, Desktop Publishing, Quick Computer Literacy of New Software and Programs, Composing Business Correspondence, Ability to Work Independently, Team Player Mentality, Organizational Skills, Daily Prioritizing Ability, Citrix Software Negotiation.


1. Johnson Controls and Tyco Integrated Security, Emergency Dispatch Operator

December 2016 to Present

Dispatching emergency agencies to international locations in the United States and Canada, making outbound calls on various alarm signals via internal computer/phone system, using Citrix Systems and company specific software to document accounts for cross agency handling.

2. Staffmark, Warehouse Packer; Pasta Inspector

June 2016 to November 2016

Picking, packing, unpacking, ticketing, and repackaging Hallmark Christmas ornament campaign products and various novelty items. Moving and re-stacking 15 lb. pasta boxes onto shipping pallets for shipping and/or storing in warehouse.

3. Full Moon Productions, Actor

September 2014 to November 2014

Performed various scenes and haunting scenarios nightly inside The Beast haunted house.

4. Stay At Home Mother, Parent

January 2003 to September 2014

Should be self-explanatory. Managed household and raised well-rounded individual pre-teens. Wrote first novel for publication and summarized second novel. Managed three websites for alumni, blogging, and personal writing purposes such as Nano WriMo annual writing contest. Designed business brochures for local businesses and newsletters for public distribution briefly.

5. Cretcher-Lynch & Company, Certificate Specialist

September 2000 to January 2003

Acquired DocStar Computer Scanning/Filing System, Hard Filed Paperwork, Managed All Insurance Certificates for Accounts on Five Member Team, Arranged and Reorganized Insurance Filing System of Team Accounts.

6. Swope Ridge Geriatric Center, Administrative Assistant

July 2000 to September 2000

Composed All Business Correspondence on Microsoft Word, Live Transcribed Meeting Minutes, Assembled Information Packets for Business Meetings, Filing, Scheduling/Managing Calendar Events for President/CEO of Facility, Arranged Various Monthly Board and Committee Meetings, Heavy Phone Communications with Various Board Members, Interacted with All Levels of Management Teams, Collected/Wrote/Edited/Proofed Management Reports for President/CEO of Facility.

7. Media/Professional Insurance, Underwriting Assistant

November 1995 to July 2000

Acquired/Utilized a AS/400 Word Processing System and Microsoft Word for Data Entry of Insurance Applications/Brokerage Information, Typed/Assembled Insurance Premiums, Binders, Endorsements and Policies for “Media Related and Professional Services” Liability Insurance Department, Composed Business Correspondence, Received and Processed Daily Mail, Maintained Procedural Correspondence & Manuals on All State Insurance Requirements, Managed/Additional Administrative Duties when Senior/Assistants are Absent, Taking via Laptop and Transcribed Meeting Minutes when Required, Received/Made Customer Service Calls to Brokers, Composed, Edited, Submitted Movie Reviews for Company Newsletters in 1998.

8. Top Resources Inc, Data Processor, Clerk Typist, Receptionist

September 1994 to October 1995.

Various Employers: Full Employment Council (FEC), The Kansas City Star, The Kansas City Missouri School District “MOSE Division” (Maintenance, Operations, Security, & Engineering Divisions)

Acquired and Utilized dBase IV Word Processing System, Created/Managed/Maintained Central Data Processing System Summer Jobs for Youth Program 1995 “Private Sector Initiative” (PSI) Team of Seven People, Received and Processed Mail, Data Entry of All Applications Submitted, Utilized Desktop Publishing on WP 5.1 for FEC Advertisement Flyers, Provided Various Daily Program Status Reports to the Vice President of Operations and the Private Sector Initiative Management, Some Dictaphone/Data Transcription, Utilized Excel Software for Typing Engineering Specifications, Answered/Directed Miscellaneous Calls to MOSE Division, Created Business Correspondence and Memorandums, Typed Job Descriptions, Requisition Orders, Utility Bills, Data Entry and Mailing Labels on Microsoft Word.


US Career Institute, Legal Transcription

April 2009 to 2010

Acquired professional skills for transcription of Court Reporting shorthand/stenograph notes in order to record transcripts, legal documents, and manuscripts for court case records. Incorporating/practicing gained skills in completing Real Life school assignments by deadlines with specific focus on legal terminology recognition, pronunciation, and spelling.

Long Ridge Writers Group, Writer

July 2006 to December 2007

Acquired personalized skills to write and sell Fictional short stories, Novels, novellas, satire blogs and features, movie and book reviews, Advice and humorous Columns, and non-fiction articles for publication. Format/Printing, editing, and proofreading manuscripts. Incorporated/practiced gained skills in completing two science-fiction and fantasy fiction novels for future sale.

Kansas City College of Legal Studies, Court Reporting

June 1998 to December 2002

Completed required courses in Speech & Communications, Legal Terminology, Medical Terminology, Geography, and American History; acquired writing speed of 100 words per minute in StenEd Theory stenograph on manual court reporting machine.

Kansas City Job Corps Center, Business Clerical Training

October 1993 to October 1994

Received Degrees for: GED Certification

Excellent Attendance Certificates

Graduation Diploma of Completion

Outstanding Student of 1994 Certificate

Valedictorian of Graduating Class of 1994

Completed 6-Week Work Experience Program with Aetna Life & Casualty, Claims Assistant

April 1994 to May 1994 while attending classes with Kansas City Job Corps Center

Data Entry on Lotus 1-2-3, Directed All Incoming Calls for Claims Department, Received/Delivered Mail, Reorganized and Maintained Filing Systems in Claims Department, Prepared and Provided Daily Reports to Claims Supervisors and Additional General Data Entry on Internal Word Processing System.


Southwest High School, General Studies

September 1985 to March 1988

Accelerated Academic Studies

Excelled in: English/Creative Writing




Shila Poindexter-Hill, Friend of 35+ Years

816-***-**** Work

816-***-**** Mobile

Kim Breicht, Friend & Co-Worker of 1+ Years

816-***-**** Mobile

Justa Acosta, Friend & Co-Worker of 1+ Years

913-***-**** Mobile

Angela Avinger, Friend & Co-Worker of 10 Months

470-***-**** Mobile

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