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Manager Customer Service

Olathe, Kansas, United States
September 29, 2018

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Martin EyongNguta



A self-starter and motivated Linux Systems Administrator with 5 years of experience in a Unix/Linux environment and expertise in several flavors of Linux including Red Hat, CentOS, and Fedora. Experience in administrating DHCP, DNS, and NFS services in Linux with Kickstart, troubleshooting server issues. Possess a strong background in monitoring, configuration, troubleshooting and maintenance of operating systems.

Technical Skills & Proficiency

Platforms/Operating System

Window 7/8/10, Window Server 2000, Server 2003, VMware ESXi, Linux (RedHat, CentOS, and Fedora.), Oracle Enterprise Linux.


MySQL, Apache, Tomcat, Microsoft Office, WinSCP, Jira, GIT, Nagios/OMD, Putty, Jenkins, Samba, FTP, NFS, VMware vSphere, DNS, DHCP, Confluence, Icinga, Thruk, NagVis, VNCTiger.

Programming Language

Language Exposure: Bash


CompTIA Linux - Certification number:COM001021366643

LPIC 1 - Certification number: LPI000406748

Employment History

Company Name: Phenix label

● Responsible for assisting in the production environment under a supervisory and monitoring heavy duty compartment in the production line as schedules.

● Unload materials from machines and perform daily cleaning.

Set and adjust equipment, using basic hydraulic electrical connectivity and pneumatic computer technology.

● Troubleshoot miscellaneous problems with equipment, devices or product.

● Monitor and adjust processes or equipment for quality and production.

Company Name: Agape services (IT Departments)

Linux System Administrator

Olathe, Kansas.

October 2015 – Present

Installed, Maintained and configured Redhat/CentOS Linux on both physical and virtual (VMWare and VirtualBox) environment.

Installation and configuration of 3rd party software, services, and Patch management which enhances the operations of the organization – (Linux, Apache, MySQL, PHP).

Installed and configured VMware ESX server instances for virtual server setup and deployment. Responsible for creating VMware virtual guests running Linux, Windows.

Installed, maintained and fine-tuned the Apache-Tomcat server in Linux Platform.

Experience in creating virtual and physical servers using kickstart for RHEL.

Experience in configuring NFS, SAMBA file server and administration for sharing of resources between Linux and Windows environments.

Configuration and troubleshooting - LAN and TCP/IP issues.

Setting up LVM to manage the volume group, logical volume, and physical partitions.

Worked with the infrastructure monitoring tools Nagios, and OMD/Check_MK.

Deployed and installed new servers and their appropriate services for various applications in Linux.

Resolved operation issues which come in the form of tickets and assisted the users in solving their issues.

Worked in setting up DNS, DHCP Server along with effective group and System Level policies and roaming profile features by using Samba and NFS servers.

Ensured the health and security of the Linux boxes which were in use.

Managed NIS, NFS, Nagios, and Tomcat Servers.

Added more resources like Memory, Disks and increasing the Swap.

Performed User and Group Management using Admin tool.

Troubleshoot and resolved hardware compatibility issues and supported users identifying and resolving technical issues.

Installed and configured Jira ticketing tools for my team and stood up Atlassian Confluence wiki for documentation.

Scheduled and automated most administrative tasks using crontab utility.

Configured and administered local and remote servers and provided weekly and bi-weekly status system reports to management.

Cloud Blue

Linux System Administrator

Phoenix, Arizona

November 2013 – September 2015

Managing users and assigning permissions to files and scheduling of jobs for the smooth running of the environment.

Providing technical support, conduct operational analysis, recommend efficiencies to improve services and support technical project initiatives as required.

Configuring and setting up connectivity between web servers, database servers and directory servers as a process server administrator.

Troubleshooting day-to-day server related issues and problems in terms of applications and network.

Configuring and setting up of FTP and Samba servers for user file transfers.

Perform routine activities including user administration; startup and shutdown scripts and system file maintenance tasks in Linux Redhat 5/6.

Documentation of the procedures of according to the company policy and industry standards.

Worked on NFS issues involving mount problems and setting up autofs configuration files.

Annual Participation on power down Activities of servers.

Performed disk administration using Linux Volume Manager (LVM).

Installed VMWare ESX4.1 to perform virtualization of RHEL servers.

Interaction with vendors for Hardware and software supports.

Maintained system maintenance procedure log and report system status on weekly basis.

Liasoning actively with stakeholders and team members in providing adequate technical solutions to varying networking, maintenance, configuration and troubleshooting issues.

Provided system maintenance and management procedures including server backups, log analysis, security and package updates etc.

Created troubleshooting reports involving root-cause analysis reports, prevention, and action documentation.

Actively involved in walkthroughs and stakeholder meetings and with team members.

Responsible for troubleshooting and resolving network connectivity issues.

Creating Templates, Clones for a VM and Deploying VM from templates.

Performed regular installation of patches using RPM and YUM.

Managed disk partitions and allocations including created logical volumes and extending file systems with LVM.

Deployed and configured Apache Web Server as per business request.


Help Desk Support

Yaounde, Cameroon

June 2009 – September 2013

Promoted to systems administrator role to lead a three-member IT team in configuring, troubleshooting and maintaining Linux and Unix infrastructure for a mid-sized educational services company. Provide ongoing management, performance-tuning, and Tier 2 support for approximately 50 Linux and Unix systems.

Answer Help Desk telephone calls, E-mails and other forms of customer contact in a prompt, courteous and professional manner, collect all details pertaining to the issue and utilize SOP to provide First Level troubleshooting and support. Provide excellent customer service and support.

Monitor Global Interface Console and Patient Care Systems to ensure high availability.

Report to the Shift Supervisor or Manager all problems or unusual conditions and escalate to support personnel as necessary.

Process weekly and monthly mainframe and ancillary systems operations jobs.

Maintain excellent communications with co-workers, hardware and technical support personnel and management. Including visiting customers or departments and reporting/escalating issues with Supervisor or Manager.

Maintain up-to-date and current documentation on all departmental policies and procedures.

Monitor Data Center environment and communicate problems to management, supervisors, and vendors.

Troubleshooting network and connectivity issues, remote support to the critical users, higher officials, field staff, branches, remote sites, update their active directory accounts manage their Microsoft outlook emails, network drives, VMware and Citrix and support their connectivity

Managed network file servers, print servers, voicemail systems, email distribution lists and shared mailboxes.

Installed, updated, repaired and assisted with office hardware (laptops, printers, mobile phones, desk phones, monitors).


University of Yaoundé I

Bachelor's Degree Geography - concentration in Human Geography

Graduated September 2011

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