LPN
Resume:
Sharmekka Ousley
Belleville, IL 62221
*********.******@*****.***
Objective: A Medical setting position utilizing my skills in an medical environment.
Areas of Expertise:
Strong background in all phases of Customer Service
Skilled with computer systems and software
Self-starting, goal-oriented strategist whose confidence, perseverance and vision promote success
Quickly learn procedures and method
Pleasant speaking voice
Professional demeanor
Honest, friendly, outstanding communication skills
Experience:
CSL Plasma Inc. St. Louis, MO
Medical Staff Associate (LPN) 08/15 to Present
Answering phones
Taking vitals
Testing blood’s hematocrit and protein
Data Entry
Phlebotomy
Health Assessments
Vaccinations
Octapharma Plasma Inc. Springfield, IL
Medical Screener 11/14 to 08/15
Answering phones
Taking vitals
Testing blood’s hematocrit and protein
Data Entry
Springfield School District #186 Springfield, IL
Sub Special Ed Attendant (Contractual) 03/02 to 02/14
Assisted handicap children maneuver in school
Assisted handicap children school work
Kelly Services/ L-1 Enrollment Services Springfield, IL
Customer Service Representative 10/11 to 02/12
Checked to ensure that appropriate changes were made to resolve customers' problems.
Executed daily operations of scheduling finger printing appointments.
Obtained and examined all relevant information in order to process the call correctly.
Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Contacted customers in order to inform them of rescheduling.
Resolved customers' service and billing complaints by performing activities such as refunding money
Successfully handled numerous inbound calls.
Referred unresolved customer grievances to designated departments for further investigation.
Determined charges for services requested and collected payments.
Completed contract forms, prepared change of address records, and issued service discontinuance orders, using computers.
Body Central Springfield, IL
Assistant Manager 04/11 to 09/11
Checked to ensure that appropriate changes were made to resolve customers' problems.
Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Trained and managed 9 employees and achieved significant improvements in their productivity.
Resolved customers' service and billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Supervised 9 employees, scheduled work hours, resolved conflicts, determined salaries.
Supervised and managed retail clothing store.
Put Illinois to Work/ St. John's Hospital Springfield, IL
Human Resource Assistant (Contractual) 06/10 to 01/11
Answering phone of 3 lines
Filing
Copying and Scanning
Emailing
Processed New hire paperwork
Education: Beck School of Practical Nursing Red Bud, IL
License Practical Nurse 2017
Midwest Technical Institute Springfield, IL
Medical Assistant Certification 2009
Capitol Area Career Center Springfield, IL
Certified Nursing Assistant 2005
License: First Aid & CPR certified. Clinical and administrative skills including, Phlebotomy, EKG’s, Injections, Medical Records, Scheduling, ICD-9 & CPT Coding, Medical Terminology
References: Available upon request
Contact this candidate